Daily buffet breakfast (CHF 29 per person)
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Reviews of Mercure Zürich City

4 out of 5
Mercure Zürich City
Vulkanstrasse 108b, Zürich

Reviews

8.6

Excellent

Rating 10 - Excellent. 213 out of 416 reviews" "
Rating 8 - Good. 134 out of 416 reviews" "
Rating 6 - Okay. 41 out of 416 reviews" "
Rating 4 - Poor. 14 out of 416 reviews" "
Rating 2 - Terrible. 14 out of 416 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Elosen

Travelled with group
Disliked: Amenities, property conditions & facilities
the hotel rooms are right across offices so it’s limited to privacy and the hotel is limited to facilities such as kettle , no fridge , barely anything it just was not a pleasant stay and there’s no room service and we wasn’t offered any clean towels
Stayed 2 nights in Nov 2023

10/10 Excellent

Syed

Business traveller
Amazing hotel. Very friendly staff, excellent facilities.
Stayed 2 nights in Oct 2023

8/10 Good

Gyanendra N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Murat Sevinc on 10 Oct 2023
Dear Gyanendra,thank you for visiting the first aja City-Resort in Zurich and your review!We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich,Murat SevincAssistant Front Office Manager

8/10 Good

Meiyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Murat Sevinc on 10 Oct 2023
Dear Meiyi,thank you for visiting the first aja City-Resort in Zurich and your review!We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Sophia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 2 days at the Aja Hotel and we very happy with the amenities and on-site restaurant. As we are Expedia VIP members, we happily accepted a room upgrade and complimentary parking. The only missing item (as we’re traveling with 2 kids) was a kids play area within the hotel. That would have been perfect.
Stayed 2 nights in Sep 2023
Response from Murat Sevinc on 25 Sept 2023
Dear Sophia,thank you for the great review!We are very pleased that you have spent your stay with us in the aja Resort!Thank you for your visit and the time to share your impressions with us and other travelers.The next time you stay you should definitely take more time to explore our spacious SPA area, you can expect a steam room, a bio sauna, a finnish sauna on the roof on the 5th floor, and a gym with 110 square meters with cardio and fitness equipment. Further relaxation can be found during a soothing massage in our NIVEA house.We would much appreciate to welcome you soon to convey you a holiday feeling in Zurich once again.Kind regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close proximity to train station!
Close proximity to Altstetten train station (just 5min ride to the main Zurich HB station). Love that there are two sets of blankets in the room! Bed and pillows were comfy. Tap water didn’t taste weird at al (Switzerland has one of the safest drinking tap water).
Stayed 7 nights in Aug 2023
Response from Murat Sevinc on 15 Sept 2023
Dear Guest,thank you very much for the great review and your lovely comments.We are happy that you and your family did spend a good time at our hotel. Great breakfast from buffet, a relaxing massage and sweating in one of our saunas, dining our restaurant and chilling at the bar... no more needs for having a great and enjoying stay.We would much appreciate to welcome you soon again.Best regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Mazhar

Stayed 3 nights in Sep 2023
Response from Murat Sevinc on 30 Sept 2023
Dear Mazhar,thank you for visiting the first aja City-Resort in Zurich and your great review!We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Manish

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Murat Sevinc on 6 Sept 2023
Dear Manish,thank you very much for the great review!We are happy that you and your family did spend a good time at our hotel. Great breakfast from buffet, a relaxing massage and sweating in one of our saunas, dining our restaurant and chilling at the bar... no more needs for having a great and enjoying stay.We would much appreciate to welcome you soon again.Best regards from Zurich,Murat SevincAssistant Front Office Manager

4/10 Poor

Mohammed

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a basic business hotel. We were charged 65 CHF for early check in . Room is very tiny towels are not full size . Its away from the city yet listed in citycenter .
Stayed 2 nights in Aug 2023
Response from Murat Sevinc on 8 Sept 2023
Dear Mohammed,thank you for your review.Regarding your feedback about the fee for the early check in we want to note that the regular check in time is at 3 p.m.For sure is a check in before 3 p.m. free of charge possible on request and availability of clean and free rooms. In your case the check in time was at 10 a.m. and in this case we have to take a early check in fee.The size and equipment of our rooms are depending on the category which is booked. For sure is a free room upgrade on availability and request as well possible.We greatly regret that your stay was not like you expected and hope to welcome you again.With kind regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the desk was extremely helpful and informative.
Stayed 1 night in Aug 2023
Response from Murat Sevinc on 6 Sept 2023
Dear Brian,We very much appreciate your positive review and would like to thank you for sharing your experiences with us.We will certainly pass on your praise to the involved department and are looking forward to welcome you back again soon!With kind regards from Zurich,Murat SevincAssistant Front Office Manager

6/10 Okay

Maedean

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
What was unique about the property was it's description as being like a resort or spa within the city. This marketing elevated my expectations so I was left disappointed. First, upon arrival at approximately 2pm with the check in time being 3pm, I was informed that there would be a fee should we wish to check in at this time. I have never in my days of travel been told that there would a fee for checking in a bit earlier than the exact check in time. In my opinion a higher level of customer service would have been to say something like, "we are doing our best to have your room ready for you, let me check if a room is ready now." I was immediately put off. My disappointment increased as the room I found to be modern but lacking in any feeling of spa or resort like comfort. The bathroom is glass, with a curtain on the outside, the shower cubicle's door drags water across the floor, the simple soaps provided are not Nivea, representing a missed opportunity to market their onsite Nivea spa services, no phone in the room to contact the front desk (which I had to do to figure out how to turn off one of the lights), not even a book with a basic map, listing of local dining and transportation options, hotel menu or amenities. I looked forward to the rooftop to meditate in the morning, but learned it only opened later in the day when we'd be out exploring. For me, the room or service did not support that idea of the hotel being a spa or resortlike experience.
Response from Murat Sevinc on 14 Jul 2023
Dear Maedean,thank you very much for informing us about the experiences you faced at our property. I would like to offer you our sincere apologies for not being able to fulfill your wishes and needs. We certainly take you feedback serious and will use this to improve our service and quality for the future.We hope to have the chance to welcome you again in the near future and look forward providing you with the best service and quality possible.With kind regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from Murat Sevinc on 14 Jul 2023
Dear Jennifer,thank you very much for the great review!We are happy that you and your family did spend a good time at our hotel. Great breakfast from buffet, a relaxing massage and sweating in one of our saunas, dining our restaurant and chilling at the bar... no more needs for having a great and enjoying stay.We would much appreciate to welcome you soon again.Best regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel good location
Stayed 2 nights in Apr 2023
Response from Murat Sevinc on 2 Jul 2023
Dear Lucas,thank you very much for the great review and your lovely comments.We are happy that you and your family did spend a good time at our hotel. Great breakfast from buffet, a relaxing massage and sweating in one of our saunas, dining our restaurant and chilling at the bar... no more needs for having a great and enjoying stay.We would much appreciate to welcome you soon again.Best regards from Zurich,Murat SevincAssistant Front Office Manager

8/10 Good

Jerome, Newtonville

Liked: Cleanliness
Good gym and lobby.
Stayed 2 nights in Jun 2023
Response from Murat Sevinc on 2 Jul 2023
Dear Jerome,We very much appreciate your positive review and would like to thank you for sharing your experiences with us.We are looking forward to welcome you back again soon!With kind regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Murat Sevinc on 28 Jun 2023
Dear Travis,thank you very much for the great review!We are happy that you and your family did spend a good time at our hotel. Great breakfast from buffet, a relaxing massage and sweating in one of our saunas, dining our restaurant and chilling at the bar... no more needs for having a great and enjoying stay.We would much appreciate to welcome you soon again.Best regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Edgar

Stayed 1 night in Jun 2023
Response from Murat Sevinc on 6 Jun 2023
Dear Edgar,thank you for visiting the first aja City-Resort in Zurich and your great review!We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Masumi

Stayed 1 night in May 2023
Response from Murat Sevinc on 28 Jun 2023
Dear Masumi,thank you for visiting the first aja City-Resort in Zurich and your great review!We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich,Murat SevincAssistant Front Office Manager

8/10 Good

Elliot

Stayed 2 nights in May 2023
Response from Murat Sevinc on 31 May 2023
Dear Elliot,thank you for visiting the first aja City-Resort in Zurich and your review!We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich,Murat SevincAssistant Front Office Manager

2/10 Terrible

Gaurav

Liked: Cleanliness
Disliked: Staff & service, amenities
Hello Hotel's exterior and lobby is very nice but don't come into this trap I strongly recommend that don't stay in this hotel, room size are so small that you can't keep your luggage properly even they don't have minibar in rooms. they asked me to deposit 50CHF as deposit money, who ask for that ?? they have nothing in room no kettle, no water bottle, no minibar than for what deposit money?? Rooms lobby is also so confusing that hotel staff itself doesn't know that in which direction which room number are there. They are running shop in hotel's reception area anything you need you have to buy from their, you need hot water go downstairs, you need tea, coffee you have to buy from them, i felt air bnb are better from them. I am amazed to see the hospitality and treatment of staff with guest is very bad and the staff is very shrewd & cunning they will always try to make you fool and grab the more money. I strongly recommend that don't spoil the your Switzerland trip by staying into this hotel.
Stayed 2 nights in Apr 2023
Response from Murat Sevinc on 24 Apr 2023
Dear Gaurav,thank you for your review and for sharing your experiences with us.The room size and equipment is depending on the room category which is booked.A free room upgrade is on availability and request possible.If the availability is not given, like it is/was in your case, the room can be upgraded against a surchage for sure.Due to security reasons and in case of any room charges we have to take a pre authorization of 50,00 CHF per night as a hold on the creditcard if the room is not paid and if the guest want to pay at the check out time. If the guest is paying at the check in time we will not take a pre authorization.In this case room charges are not possible and the guest have to pay any extras in the respective outlets.At aja, we strive to provide our guests with an excellent experience, which includes all the necessary amenities in our rooms and a welcoming atmosphere in our lobby area. We appreciate your comments and have taken them into consideration in order to improve our services and we understand that it is not up to your expectations and we apologize for any inconvenience caused.We hope that you will give us another chance and stay with us again soon.With kind regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Andreii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent
Stayed 1 night in Apr 2023
Response from Murat Sevinc on 24 Apr 2023
Dear Andreii,thank you for visiting the first aja City-Resort in Zurich and your great review!We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again.Best regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Nada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and great service.
Stayed 2 nights in Apr 2023
Response from Murat Sevinc on 19 Apr 2023
Dear Nada,thank you very much for the great review and your lovely comments.We are happy that you and your family did spend a good time at our hotel. Great breakfast from buffet, a relaxing massage and sweating in one of our saunas, dining our restaurant and chilling at the bar... no more needs for having a great and enjoying stay.We would much appreciate to welcome you soon again.Best regards from Zurich,Murat SevincAssistant Front Office Manager

8/10 Good

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym and spa facilities convenient little shop in the lobby
Stayed 1 night in Mar 2023
Response from Murat Sevinc on 22 Mar 2023
Dear Sasha,thank you very much for your review.We appreciate it that you did enjoy our wonderful spa and fitness area and would like to thank you for sharing your experiences with us.It would be a pleasure to welcome you back again soon.With kind regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Sanjin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Murat Sevinc on 13 Mar 2023
Dear Sanjin,thank you for visiting the first aja City-Resort in Zurich and your great review!We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Jamey

Stayed 2 nights in Feb 2023
Response from Murat Sevinc on 13 Mar 2023
Dear Jamey,thank you for visiting the first aja City-Resort in Zurich and your great review!We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Steve

Stayed 2 nights in Feb 2023
Response from Murat Sevinc on 11 Feb 2023
Dear Steve,thank you very much for your great review!We appreciate it that you did enjoy your stay with us and are looking forward to welcome you back again soon.With kind regards from Zurich,Murat SevincAssistant Front Office Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not sure we will stay again
The Aja is a beautiful hotel and the staff is very friendly, but my last visit was very uncomfortable at night. My husband and I would both wake up sweating and adjusting the thermostat didn’t help. The vents were very dirty and we found particles all over the desk and our things. Also, the towels are very small and non-absorbent
Stayed 11 nights in Jan 2023
Response from Aja Team on 31 Jan 2023
Dear Guest,We are very sorry that you didnt could enjoy your stay. Constructive feedback is an enrichment for us in order to work steadily on our very high quality standard. We hope to welcome you back again soon.With kind regards

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away (especially in winter)
Heating intentionally disabled in January. Greedy management. Appearantly hotel management has disabled heating control in all rooms. 17-18 degree temperature. Not bearable.
Stayed 1 night in Jan 2023
Response from Aja Team on 31 Jan 2023
Dear Guest,We are very sorry that you didnt could enjoy your stay. Constructive feedback is an enrichment for us in order to work steadily on our very high quality standard. We hope to welcome you back again soon.With kind regards

6/10 Okay

Eunae

Stayed 1 night in Dec 2022

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Murat Sevinc on 22 Oct 2022
Dear Sean,thank you for visiting the first aja City-Resort in Zurich and your great review!We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich,Murat SevincAssistant Front Office Manager

6/10 Okay

Milton

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Murat Sevinc on 28 Sept 2022
Dear Milton,thank you for visiting the first aja City-Resort in Zurich and your review.We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich,Murat SevincAssistant Front Office Manager

10/10 Excellent

Annabelle

Stayed 1 night in Sep 2022

8/10 Good

Nazanin

Stayed 1 night in Aug 2022
Response from Pasa Özdemir on 22 Sept 2022
dear NazaninThank you very much for your nice rating!We hope to welcome you back again soon.best regardsPasa ÖzdemirFront Office Manager

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Booked hotel based on Expedia description that it was close to train station and connected to a shopping centre. No shopping nearby, train station is outside the main train hub (this should be specified) and the only restaurant was the one in the hotel. Hotel is in an industrial area, we had one day to explore Zurich which was lost due to the inconvenient location.
Stayed 1 night in Jul 2022
Response from Pasa Özdemir on 27 Jul 2022
dear Mr. Robert Thank you very much for your feedback. We are very sorry that your stay did not reach your expectations. Our Hotel is 2 minutes away by walk from the Altstetten train Station where you have a train every 10 mins to the city center. You can reach the shopping street at the city center in 5 minutes by train. We hope that we can welcome you back again soon. best regards Pasa Özdemir Front Office Manager

8/10 Good

Hengameh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful Zurich
Very nice hotel, super clean, only two stops away from the old town by the train. The staff could have been friendlier and more helpful. I was not happy with the customer service especially the gentleman ( bald) who was working the Night Shift on Wednesday 7/13. I don’t know his name because he refused to give it to me!!!
Stayed 2 nights in Jul 2022
Response from Murat Sevinc on 17 Jul 2022
Dear Hengameh, thank you for your review and for sharing your experiences with us. We appreciate it that you did like the location and the cleanliness of oure resort. Your feedback regarding the friendliness of the staff will be shared with the department head for improvement. It would be a pleasure to welcome you back again soon. With kind regards from Zurich, Murat Sevinc Assistant Front Office Manager

10/10 Excellent

Hassan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Murat Sevinc on 28 Jun 2022
Dear Hassan, thank you for your great review! We appreciate it that you did enjoy your stay with us and would like to thank you for sharing your experiences. It would be a pleasure to welcome you back again soon! With kind regards from Zurich, Murat Sevinc Assistant Manager Logis

10/10 Excellent

Brayan, Tegucigalpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this hotel the sauna and steam room is fantastic and the location is convenient, the train station is just a steps away from the hotel.
Stayed 2 nights in Jun 2022
Response from Murat Sevinc on 27 Jun 2022
Dear Brayan, thank you very much for the great review and your lovely comments. We are happy that you and your family did spend a good time at our hotel. Great breakfast from buffet, a relaxing massage and sweating in one of our saunas, dining our restaurant and chilling at the bar... no more needs for having a great and enjoying stay. We would much appreciate to welcome you soon again. Best regards from Zurich, Murat Sevinc Assistant Manager Logis

8/10 Good

Mahmoud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Comfort and clean
Stayed 1 night in May 2022
Response from Pasa Özdemir on 16 Jun 2022
dear Mahmoud Thank you very much for your feedback. We hope to welcome you soon again. best regards Pasa Özdemir Front Office Manager

10/10 Excellent

Ayse Beyza

Stayed 2 nights in May 2022
Response from Pasa Özdemir on 3 Jun 2022
Liebe Ayse Beyza Vielen Dank für Ihre tolle Bewertung. Wir würden uns freuen Sie erneut begrüssen zu dürfen. Mit freundlichen Grüssen Pasa Özdemir Front Office Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - close to trains.
Stayed 2 nights in Apr 2022
Response from Claudine Front Office Manager on 2 May 2022
Dear Susan, thank you for visiting the first aja City-Resort in Zurich and your great review. We are happy that you spent a good time at our hotel. Great breakfast from buffet, a relaxing massage and sweating in one of our saunas, dining our restaurant and chilling at the bar... no more needs for having a great and enjoying stay. We would be delighted to welcome you back soon! Kind greetings from Zürich

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Claudine, Front Office Manager on 9 Mar 2022
Dear Darren, Thank you very much for your great review! We are glad you enjoyed your stay with us and hope to welcome you soon again. Kind greetings from Zürich

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Claudine, Front Office Manager on 6 Dec 2021
Liebe Michelle, herzlichen Dank für Ihre tolle Bewertung. Es freut uns sehr, dass Sie einen angenehmen Aufenthalt hatten und bedanken uns gerne für die Berücksichtigung unseres Resorts bei Ihrer Hotelwahl. Wir freuen uns, Sie bald wieder als Gast in unserem Hotel begrüssen zu dürfen. Mit freundlichem Gruss aus Zürich

10/10 Excellent

Ibukunoluwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aja hotel - excellent stay
Super awesome, very helpful staff, have great suggestions for things to do in the city, and the hotel itself has a great restaurant, sauna and massage. Breakfast buffet is also sweet!
Stayed 3 nights in Oct 2021
Response from Murat Sevinc on 1 Nov 2021
Dear Ibukunoluwa, We are happy that you and your family did spend a good time at our hotel. Great breakfast from buffet, a relaxing massage and sweating in one of our saunas, dining our restaurant and chilling at the bar... no more needs for having a great and enjoying stay. We would much appreciate to welcome you soon again. Best regards from Zurich, Murat Sevinc Assistant Manager Logis

4/10 Poor

chuanwei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free parking needs to self reminder. They won’t inform you if you didn’t mention
Stayed 1 night in Oct 2021
Response from Claudine, Front Office Manager on 22 Oct 2021
Dear Chuanwei, First of all we would like to thank you for taking some time to share your experiences with us. We really regret to see that our services were not up to your satisfaction and we would like to offer you our most sincere apologies. We certainly take you feedback serious and will use this to improve our service and quality for the future. We hope to have the chance to welcome you again in the near future and look forward providing you with the best service and quality possible. Warm greetings

10/10 Excellent

Federico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was a very organized and friendly hotel. Self parking was free and inside of building.
Stayed 1 night in Sep 2021
Response from Claudine, Front Office Manager on 7 Oct 2021
Dear Federico, Thank you very much for your great review. We are very pleased that you have spent your stay with us in the aja Resort and would be delighted to welcome you soon again! Warm greetings

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful place, wonderful staff, very clean
Stayed 6 nights in Sep 2021
Response from Murat Sevinc on 1 Oct 2021
Dear Laura, thank you for the great review! We are very pleased that you have spent your stay with us in the aja resort! Thank you for your visit and the time to share your impressions with us and other travelers. The next time you stay you should definitely take more time to explore our spacious SPA area, you can expect a steam room, a bio sauna, a finnish sauna on the roof on the 5th floor, and a gym with 110 square meters with cardio and fitness equipment. Further relaxation can be found during a soothing massage in our NIVEA house. We would much appreciate to welcome you soon to convey you a holiday feeling in Zurich once again. Kind regards from Zurich, Murat Sevinc Assistant Manager Logis

4/10 Poor

Hillel

Stayed 2 nights in Sep 2021

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
NOT GREAT FOR A 3 NIGHT STAY
No place to put Luggage if you are traveling with another person and the air conditioner was not good. they did give us a fan to move air around and that really helped. Would have been nice to have a coffee maker also.
Stayed 3 nights in Sep 2021
Response from Murat Sevinc on 11 Sept 2021
Dear James, thank you for your review and for sharing your experiences with us. Constructive criticism is an enrichment for us in order to work steadily on our very high quality standard. We greatly regret that you apparently had problems with our ventilation system in the room. Due to our Minergy concept, filtered fresh air is fed directly into the room. This concept must have a standard temperature. As a resort hotel we decided to waive to don't have a coffee machine in our hotel rooms but a24 hours shop with a starbucks coffee machine at the reception where you can get every time snacks or drinks. It would be a pleasure to welcome you back again soon. With kind regards from Zurich, Murat Sevinc Assistant Manager Logis

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great hipster suburban hotel !!
We could not find the hotel as it is behind with no sign directions. The check in was very slow although very welcoming. The bathroom wall made off glass, uncomfortable especially as you can see all the way through the room to the room opposite... loved the location , good food/bars around, but you don’t get a free pass for transportation like many cities in Switzerland.
Stayed 3 nights in Aug 2021
Response from Murat Sevinc on 5 Sept 2021
Dear Reuven-Ilana, thank you for visiting the first aja City-Resort in Zurich and your review. Your input and the feedback from all of our guests are vitally important since we strive for perfection. We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich, Murat Sevinc Assistant Manager Logis

10/10 Excellent

John

Stayed 6 nights in Aug 2021

10/10 Excellent

MUHAMMAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021
Response from Murat Sevinc on 22 Aug 2021
Dear Muhammad, thank you for visiting the first aja City-Resort in Zurich and your great review! We are glad that you have given us your valuable time to rate our unique resort and hope to welcoming you soon again. Best regards from Zurich, Murat Sevinc Assistant Manager Logis