Isola Verde Adventure Holidays

The hotel was very nice but … when we checked in we were told that we needed to contact the concierge if we had issues with the air conditioning because we didn’t have control of it in the room. Considering there has been a serious heat wave, we figured there might be a need to conserve energy. But when we got to the room, it was stifling hot, despite the thermometer saying it was 18 Celsius. We called the concierge and he said he would make it cooler. It became slightly cooler. The next day, same thing. It was much cooler in the hallway and we told that to the concierge. Again, he said it looked fine on his end but would make it cooler. Again, it changed slightly. The third day, it was even more hot. We spoke to a different concierge who said they might be able to get a technician to look at it. When we checked in later that day, no one had looked at it yet. Finally, we went back to the concierge, and luckily this time spoke with Romane, who took us seriously and transferred us to a new room. It was a night and day difference and finally we were able to rest and sleep comfortably. I searched reviews about air conditioning and found a couple who mention that the a/c needed to be reset. I would highly recommend that someone check the rooms prior to new arrivals, especially in a heat wave. I would also highly recommend you empower the room cleaners to notice if a room is demonstrably warmer than all the others. I hope no one else is given room 225 until the a/c is fixed.

High end, luxury hotel with superior accommodations, friendly staff immediately responsive to requests, outstanding housekeeping services with attention to cleanliness

Great location on a canal away from the crowds. Valentina (reception) was a highlight of the stay. Very nice and helped us with our travel arrangements the following day (thank you!) We also had one of two balconies overlooking the canal!

The hotel is in a great location. Half way between the Rialto bridge and St Mark square. Easy to get to by water bus. Short walk from the water bus stop. The staff and facilities is very nice. The rooms are nice but the beds are a bit stiff. The a/c is great. Breakfast was in a nice area and there was a variety of food which was delicious. During our stay it was very hot and humid and this was a great place for to go to after tours and walks throughout Venice. Everything was within walking distance. Great stay.

The hotel was immaculate and the breakfast provided was extremely good with a choice of juices,cafes as well as mimosas

The hotel is fantastic. The exterior of the property is just amazing with great bars to sit and drink. The roof top bar is just a great additional to watch the sunrise. Couple of things that dont make it 5 star. I dont mind the bathroom being glass but please dont do that to the toilet too. Not ideal to see your partner there and visa versa. Secondly just some housekeeping issues not enough towels in bathroom had to keep requesting new ones. Dont let this put you off the hotel is in a fantastic location. The beds are super comfy and hotels air conditioning is a god send when youve spent all day outside.

High end, luxury hotel with superior accommodations, friendly staff immediately responsive to requests, outstanding housekeeping services with attention to cleanliness

One of the worst values at any hotel ever. Charged $2,000 per night and the cleaning staff didn’t leave toilet paper when cleaning the room on 2 of 3 nights. The breakfast is pedestrian in food offering and quality and the table service was horrendous. Chef doesn’t know how to properly cook eggs.

The hotel was very nice but … when we checked in we were told that we needed to contact the concierge if we had issues with the air conditioning because we didn’t have control of it in the room. Considering there has been a serious heat wave, we figured there might be a need to conserve energy. But when we got to the room, it was stifling hot, despite the thermometer saying it was 18 Celsius. We called the concierge and he said he would make it cooler. It became slightly cooler. The next day, same thing. It was much cooler in the hallway and we told that to the concierge. Again, he said it looked fine on his end but would make it cooler. Again, it changed slightly. The third day, it was even more hot. We spoke to a different concierge who said they might be able to get a technician to look at it. When we checked in later that day, no one had looked at it yet. Finally, we went back to the concierge, and luckily this time spoke with Romane, who took us seriously and transferred us to a new room. It was a night and day difference and finally we were able to rest and sleep comfortably. I searched reviews about air conditioning and found a couple who mention that the a/c needed to be reset. I would highly recommend that someone check the rooms prior to new arrivals, especially in a heat wave. I would also highly recommend you empower the room cleaners to notice if a room is demonstrably warmer than all the others. I hope no one else is given room 225 until the a/c is fixed.

Great location on a canal away from the crowds. Valentina (reception) was a highlight of the stay. Very nice and helped us with our travel arrangements the following day (thank you!) We also had one of two balconies overlooking the canal!

The hotel is in a great location. Half way between the Rialto bridge and St Mark square. Easy to get to by water bus. Short walk from the water bus stop. The staff and facilities is very nice. The rooms are nice but the beds are a bit stiff. The a/c is great. Breakfast was in a nice area and there was a variety of food which was delicious. During our stay it was very hot and humid and this was a great place for to go to after tours and walks throughout Venice. Everything was within walking distance. Great stay.

This hotel is based on the outskirts of Verona, we didn’t mind as it was quite and we had our own transport .. taxi is around 20 euro if you want a night in town … Staff were amazing, very helpful, loved the elderly bar man he was such a pleasure to chat with … and breakfast was amazing and for 6 euro pp, can’t beat it !!! So fill those belly’s before you head out for a day in of site seeing !!!

High end, luxury hotel with superior accommodations, friendly staff immediately responsive to requests, outstanding housekeeping services with attention to cleanliness

One of the worst values at any hotel ever. Charged $2,000 per night and the cleaning staff didn’t leave toilet paper when cleaning the room on 2 of 3 nights. The breakfast is pedestrian in food offering and quality and the table service was horrendous. Chef doesn’t know how to properly cook eggs.