La Altagracia Adventure Holidays

The welcoming and service throughout our stay was superb. Juan Bautista, our welcome supervisor did an excellent job making sure that our stay was a pleasant one and exceeding our expectations. Food and restaurants were also far better than we expected. The art crafting activities were also great tokens and relaxing experience which turned into great souvenirs to keep from out unforgettable weekend. The private beach club is also very nice and appetizers are outstanding. Highly recommnded place to stay if you look for a quiet, relaxing, beatifully appointed accomodation with great service at a reasonable price.

We stayed at Secrets Cap Cana in a swim-out room. While we did receive a swim-out as booked, the initial room was clearly older, and the swim-out area was dark, cold, and very secluded. For us, it was essentially unusable — not the relaxing experience we expected or paid for. We raised the issue early and even offered to pay to move to a different room, but unfortunately, we weren’t relocated until day 3 of our 5-day stay, which was disappointing given the short length of the trip. That said, once we were moved, everything changed — and for the better. The new swim-out room was bright, open, and overlooked the main pool area, with bar service directly to our patio. It was sunny, lively, and exactly what we had envisioned from the start. There was no upcharge for the new room, and we truly appreciated that. Overall, the service throughout the resort was excellent, aside from the room delay. Food and drinks were good, and both the pool and beach areas were outstanding — beautiful, well-maintained, and enjoyable. Bottom line: Secrets Cap Cana is a fantastic resort with great amenities and service, but room location and condition matter. If you’re booking a swim-out, I’d strongly recommend confirming which section you’re in to avoid a similar experience. Once we were in the right room, the stay was absolutely worth it.

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Gustavo was great as my concierge. He accommodated all for me. From bottles of free champagne to late check out because I had a late flight. We were still friends and talk. Awesome stay!

We are speechless. Everything was incredible from the moment we arrived. The customer service team, entertainers, restaurant staff, pool service, cleaning staff, and everyone at the resort in general were excellent. Thank you so much, because nothing compares to the bad reviews people give. I must say that our entire stay and experience at the resort was wonderful. It exceeded our expectations.

We are speechless. Everything was incredible from the moment we arrived. The customer service team, entertainers, restaurant staff, pool service, cleaning staff, and everyone at the resort in general were excellent. Thank you so much, because nothing compares to the bad reviews people give. I must say that our entire stay and experience at the resort was wonderful. It exceeded our expectations.

We stayed at Secrets Cap Cana in a swim-out room. While we did receive a swim-out as booked, the initial room was clearly older, and the swim-out area was dark, cold, and very secluded. For us, it was essentially unusable — not the relaxing experience we expected or paid for. We raised the issue early and even offered to pay to move to a different room, but unfortunately, we weren’t relocated until day 3 of our 5-day stay, which was disappointing given the short length of the trip. That said, once we were moved, everything changed — and for the better. The new swim-out room was bright, open, and overlooked the main pool area, with bar service directly to our patio. It was sunny, lively, and exactly what we had envisioned from the start. There was no upcharge for the new room, and we truly appreciated that. Overall, the service throughout the resort was excellent, aside from the room delay. Food and drinks were good, and both the pool and beach areas were outstanding — beautiful, well-maintained, and enjoyable. Bottom line: Secrets Cap Cana is a fantastic resort with great amenities and service, but room location and condition matter. If you’re booking a swim-out, I’d strongly recommend confirming which section you’re in to avoid a similar experience. Once we were in the right room, the stay was absolutely worth it.

Gustavo was great as my concierge. He accommodated all for me. From bottles of free champagne to late check out because I had a late flight. We were still friends and talk. Awesome stay!