East Coast Adventure Holidays

I liked the entertainment every night, but did not like the communication about events that were going on around the resort, there was none. Didn't like the lack of restaurants open every night. Only one open at the most. All restaurants were very warm and uncomfortable to eat in. We left the Italian restaurant the first night because it was so warm. When we went the next night we were told they were only serving wine and beer, but then saw many people getting mixed drinks. Waiters seemed confused most of the time of who came in the restaurant first. Really disliked being bombarded and pressed to listen to the timeshare speech, we just wanted to relax and enjoy our time.

Everything was first class, installations, room and staff, the best in RD

We came to Excellence El Carmen for our honeymoon! We had one initial hiccup with some racists, less than classy wannabe African American gangster guys and wives. It was like stare down and intimidation for hours just because my Caucasian husband was happy and dancing. I don’t know who comes to a classy resort and acts like this, it was ridiculous to the point I had to call Excellence security fearing these racists would jump him and I in their night club. I am also of color by the way, just appalling behavior. Fortunately for us, we had people backing us up saying we did absolutely nothing, issue was solved and the racists left the property very soon after. Then the vibe at the resort was peaceful and classy for the rest of our 7 night and 8 day stay. Our room was stunning, we booked a Private Pool and deck. We were in Building 11 near the Excellence Club members exclusive pool. The rooms are generous in size, the private pool we used everyday. It was beautiful, clean and peaceful. The room service was perfect, immaculate and the friendliest staff we’ve ever experienced. Food was good, for a resort it was one of our best experiences ever. I mean some expectations should be lowered, if you expect every dish to turn out great then perhaps all inclusive is not the way to go. We travel both to Four Seasons, Fairmont hotels and all inclusive resorts. Excellence El Carmen was amazing for food for an all inclusive, especially The Grill and Chez Isabelle for dinner.

Very nice and very good staff

It was okay but some of the people are really rude

We came to Excellence El Carmen for our honeymoon! We had one initial hiccup with some racists, less than classy wannabe African American gangster guys and wives. It was like stare down and intimidation for hours just because my Caucasian husband was happy and dancing. I don’t know who comes to a classy resort and acts like this, it was ridiculous to the point I had to call Excellence security fearing these racists would jump him and I in their night club. I am also of color by the way, just appalling behavior. Fortunately for us, we had people backing us up saying we did absolutely nothing, issue was solved and the racists left the property very soon after. Then the vibe at the resort was peaceful and classy for the rest of our 7 night and 8 day stay. Our room was stunning, we booked a Private Pool and deck. We were in Building 11 near the Excellence Club members exclusive pool. The rooms are generous in size, the private pool we used everyday. It was beautiful, clean and peaceful. The room service was perfect, immaculate and the friendliest staff we’ve ever experienced. Food was good, for a resort it was one of our best experiences ever. I mean some expectations should be lowered, if you expect every dish to turn out great then perhaps all inclusive is not the way to go. We travel both to Four Seasons, Fairmont hotels and all inclusive resorts. Excellence El Carmen was amazing for food for an all inclusive, especially The Grill and Chez Isabelle for dinner.

Everything was first class, installations, room and staff, the best in RD

Very nice and very good staff