Quintana Roo All inclusive Holidays

Loved the Resort however no vegan food options - other than the salad bar. While there were vegetarian options, most were loaded with oil and/or cheese making them not a healthy option. The restaurants also need to include Vegan options. Needs to be additional entertainment on the days of the RIU parties for older adults who don't appreciate standing in a pool with an intoxicated crowd and having champagne poured on them. Also wish there was a bigger and better gift shop that sold authentic Mexican merchandise, Didn't get to buy any souvenirs because we were not comfortable leaving the property.

Hotel needs more exciting entertainment and also more dinner restaurants. Service was great all around the resort. They did have a few meals that you would have to pay a premium for like steak. Edwardo and Caesar were great bartenders at the swim up bar in phase 1.

Adults only, nice and quiet. Staff were all very friendly and accommodating. Food options very good.

Very accessible to the bus, which is very cost convenient. I cannot express how amazing the food is in here. The performances were amazing too. There is beach access the the customer service is amazing. Such a pleasant experience! I have stayed at tgis hotel at least 4 times within the las year. I look forward to being back. Dont miss out on the taco station!

Clean rooms, friendly staff

We booked Excellence Riviera Cancun through Expedia — the only reason we even knew about this resort — yet were treated as “third-party guests.” Upon arrival, we were given a single king bed despite booking two, and were told to “call Expedia” instead of being helped on-site. Our “swim-up” suite required walking across grass and rocks to reach the pool, and the patio door locked automatically, forcing us to keep it open for access (ie, mosquitoes and humidity leading to damp clothes). The beach water was dark brown and not swimmable. Food was mediocre, service slow, and coatis roamed in packs around the pool. The grounds were clean and the turn-down service was nice, but overall this felt like a 3.5-star experience, not the luxury resort it’s advertised to be.

Adults only, nice and quiet. Staff were all very friendly and accommodating. Food options very good.

This hotel is absolutely beautiful. The property is stunning, but what really stood out was the staff- every single person we interacted with was warm, helpful, and genuinely happy to accommodate anything we needed. They went above and beyond with a smile every time. The food was incredible — honestly, next level. From caviar to tomahawk steak, everything was beautifully done and felt very high-end. That said, there are a couple of things I wish I’d known before going: This is 100% a couples hotel. If you’re single or going with friends, it’s not the right vibe. Everything about the place screams honeymoon or anniversary. The bathroom setup has zero privacy. The shower has a window that looks directly into the room, the shower door is clear, and there’s no actual door separating the toilet or bathroom area from the rest of the room. It’s fine for couples, but if you’re not super comfortable with the people you’re staying with, this could be awkward. Overall, it was a beautiful stay and I’d recommend it to couples who want a romantic, luxury experience. Just not the best fit if you’re going solo or with friends.