Dedham Vale All inclusive Holidays

Love this hotel, and people are so nice

Perfectly adequate, but we were there on a VERY warm long weekend in London. Room on 3rd level was attic-like hot. Was able to crack windows and they did leave 2 fans. Toilet really didn’t like to flush anything solid. At all. Brought to staff attention but didn’t appear to trigger any action.

Very miserable staff The room was small… nothing like the picture The bath didn’t have taps… I had to fill the bath with the shower Room was for two people but only had one towel No air conditioning just a small electric fan

I arrived at the hotel to be told that my room in that hotel was no longer available and they had moved me next door. The next door hotel was a downgrade from the original and the furniture and fittings in the room were very tatty with stains on the sofas, toilet although clean was very tatty

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Great location, staff were friendly and the room was very comfortable and extremely quiet. We didn’t hear any doors or toilets flushing etc. The martini I had in the bar was probably the best I’ve ever had!

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

We were put into a room on the first floor which was above the entrance of the property and right next to the road. It was noisy even with ear plugs, a banging sound could be heard (probably the front doors below every time they were used throughout the night). Staff friendly and location convenient but wouldn’t stay again due to noise.

We have stayed here before and the location is amazing and the exterior and architecture is gorgeous. The terrace is a beautiful spot for a meal or drinks. This stay it was hot (91F) and the air conditioning went out in the first night. No windows are able to open. I asked at 8:30am and was told it was being fixed. We came in from the day at 5 and went to the room where housekeeping had opened the drapes to full sun and the room was baking. I went to the front desk because our phone didn’t work and asked again and was told they would check into it. The halls and lobby were cool. We went to dinner and came back at 9 and it was still blowing hot air. I had to go back down and ask to be moved, which unfortunately meant we had to start packing up when we were ready for bed. This was poor hospitality and service as they never got back to me about the problem I just had to keep returning to the front desk. We were moved to a smaller room although it had a better view.

Nice spacious room, comfortable bed, nice shower, good A/C. Location perfect to subway and attractions near Westminster. Would absolutely stay there again.

Excellent boutique hotel. Staff friendly and accommodating. Handy for transport links making it easy to get around.

Great location close to major hub for underground. Noisey busy street but not a big deal if you don’t have to sleep with window open which we did due to the heat. One fan was supplied. Rooms were small. No flat surface to lay anything on. Kitchenette was a floating shelf 6” wide with an electric kettle and mugs. Bathroom was horrible. Stand up shower was small and 2x2 feet of floor space to function. But worst part was sink had 2 facets one for hot one for cold that were push activated. U had to hold down each to use before it ran out with just enough pressure to not make to too forceful as to splash outside the tiny sink. Cold started warm turned hot then cold. No surface in bathroom to lay items and barley room to turn around. A lot can be overlooked but this facet situation is ridiculous. Not even to be able to turn it on to brush your teeth is unreal. Holding facet with one hand and trying to wince with the other or washing one hand then the other Loved the location and hotel was fine but amenities were lacking. Definitely needs upgrading

First night, I was given room (in the annex) with non-functioning aircon. Fortunately they pass me a small stand fan. They changed my room the next day and it was all good

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.