Dedham Vale Holidays

Staff very helpful and friendly, even carried our bags to the room! Lovely cool water in lobby, much needed in the heatwave. The room was snug but had everything we needed, air con, nice shower products, tea coffee, biscuits etc. Only slight fault on room would be the mattresses are very soft which im not a fan of, but in saying that I did have a very good sleep! Continental breakfast, fruit, cereal, cheese, ham, toast, pastries, juices. Perfect! Location was lovely, lots of nice coffee shops and cafes and a sainsburys express 2.minutes away. So handy to Victoria which was perfect for us to get Gatwick express and direct tube to Wimbledon. Highly recommend!

It was all great until my room flooded, and although I was moved rooms and told I was upgraded (no difference in the room other than having a worse view), I wasn’t even provided a discount on my stay for the inconvenience of having to move rooms in the middle of the night. Also had a coworker who go stuck in the elevator. Otherwise- the breakfast buffet was amazing.

Excellent staff and service very Happy!!!

quite acceptable for a one night stop over

This was a 10/10 experience from start to finish. The location is really convenient, right above Victoria station. 10 mins walk to Buckingham palace. Bus stations all around to get us everywhere. When we got there, there were a bit of stairs in front of the entrance. There's an attendant there 24/7 to help you carry suitcases up and down those stairs, which was super appreciated. Check-in process was super easy. We got there a bit earlier than check-in time, and without us even asking, they offered to let us into our room early as it's available already. That made our entire day, as it was super nice to be able to freshen up in the room before heading out for the day! The staff were all super friendly and helpful. The hotel is super well maintained, beautiful lobby. Rooms are spacious enough for 2. Breakfasts were standard. Their room service is from their restaurant downstairs (The Soak), which was amazing food, we had to go down again the next night! Checkout was super quick and easy. I would definitely book again next time!