Kraków-Częstochowa Upland All inclusive Holidays

Lovely hotel right in the old town. Area around the hotel nice and quiet.

Amazing location and beautiful, upscale hotel

Was the best hotel experience I’ve had … staff were amazing, friendly and helpful.. went over and above … room was lovely, couldn’t fault anything!

Property was clean upon arrival and well laid out/decorated. Close to the square and easy to get around by foot. Shop right next door for provisions was handy. However, the first night we arrived at 2am and the instructions for the keypad were not clear, you have to press the bell FIRST before entering the number, then the bell again. Stood outside for 30 minutes trying to call for help, but all the automated switchboards were in Polish, then eventually it hung up on you. Thank god we figured it out by trial and error but it was a horrible first experience and we thought we were going to be stuck without a place to stay in the middle of the night. The main light in our room flickered horribly when turned on, so we couldn't use that for the duration of our stay. Additionally the bathroom sink was partially blocked. The kitchen was fine, though the only frying pan did not work with the induction stove and was useless. It then came to checkout day. We were told 11am. At 10.55 someone knocked on our door and we said to come back later. They started banging on the door constantly until I opened it. I was met with a cleaner who only spoke Polish, I made clear I didn't understand her but she just kept talking at me. Eventually she showed me her phone alarm with time set to 11. I tried to tell her she was early but it was useless. So we ended up leaving at 11.08, late because of this pointless conversation with her, and frustrated. A horrible last experience to our holiday.

Amazing location and beautiful, upscale hotel

Lovely hotel right in the old town. Area around the hotel nice and quiet.

Amazing location and beautiful, upscale hotel

Lovely hotel right in the old town. Area around the hotel nice and quiet.

The hotel is in a convenient location close to a tram stop and within walking distance of the Old Town. We had a spacious, comfortable room. There was a very good choice at the breakfast buffet and an adjoining restaurant for other meals. The underground car park at the hotel was very convenient.

Was the best hotel experience I’ve had … staff were amazing, friendly and helpful.. went over and above … room was lovely, couldn’t fault anything!

One of my all-time favorite hotels, anywhere. Beautifully appointed, terrific food, friendly and helpful staff. I hope to return.