Big Torch Key All inclusive Holidays

I booked this room because of it's location to the Miami Beach Convention Center. It was in walkable distance and helped me to avoid any traffic trying to get to the facility. The hotel was decent and clean but the location of our room was close to the outdoor patio. We can literally open our blinds and a party or group is dining right outside of our bedroom window. We had to listen to the noise until about 11-11:30 which I complained to the staff about. Since I had to be up early to attend a conference the next day, this was very disturbing for my son and I. They should have given us an option at check-in. This is poorly designed but I guess since it's Miami, the expectation is that people are up partying and hanging out so it shouldn't be an issue. If I ever choose to stay here again, I would definitely request not being close to the patio. Buyer BEWARE!

Don’t even think— just book it! Loved this property and all of its amenities!

We recently stayed at Fontainebleau Miami Beach for 2 nights and honestly left pretty underwhelmed, especially considering the price point and reputation. The property itself is beautiful and iconic, but the overall guest experience felt very transactional. Everywhere you turned there was another service charge, added fee, or overpriced convenience. It constantly felt like we were being nickel and dimed instead of enjoying a luxury stay. The valet situation was especially frustrating since valet is basically required. It was slow, disorganized, and stressful multiple times throughout our stay. For a hotel operating at this level, the process should run much smoother. Another disappointment was the room setup. The mini fridge is sensor-controlled for the minibar, so you really can’t use it for your own drinks or leftovers without risking charges. Such a small thing, but incredibly inconvenient when staying more than one night. What really stood out most was how quickly the customer service disappeared once we checked out. The exit process literally sends you out the back, and the hospitality vibe was basically over at that point. Overall, the hotel looks impressive in photos, but the experience did not match the cost. We expected luxury hospitality and instead felt like every interaction came with another fee attached.

Great hotel ! Excellent staff. The rooms are excellent

Great location, super clean and modern.

Don’t even think— just book it! Loved this property and all of its amenities!

Everyone at hotel was great. Moved me to a better room after the first was too noisy - it was the elevator next to my room. Beach Staff and restaurant could not be better. However, concierge was not great. Couldn’t help with any rezy or the spot in NYC. When I asked about making a simple dining reservation at the hotel itself (which is fantastic,) they were looking for a markup on a table rezy…so my two cents stay at the hotel but make your own rezy

A phenomenal experience, thanks to Lorenzo!!!!!!!! Lorenzo made us feel welcomed and answered our every question and request at this wonderfully perfect resort in the best location in Miami! He also let our daughter pick out a toy from the toy chest which she got an absolute kick out of!! Thank you to Lorenzo and your entire team. If you’re looking for a high end place to stay in Miami with beautiful views and walking distance to great restaurants, this one is perfect for you.