East Coast Beach Holidays

The service was terrible the staff fighting infront of childeren.

The installation was excellent for me

We recently stayed at your property and unfortunately, our overall experience did not meet our expectations. The main reason we chose the hotel was because of the photos and descriptions online, which made it appear as a high-quality destination. However, the real experience was far from what was advertised. Room & Service The room itself and basic amenities were average, but the service was inconsistent and unprofessional. Room service was not attentive and came across as too casual. Additionally, the language barrier created repeated communication problems, making even simple requests unnecessarily difficult. Food & Dining One of the most disappointing aspects of our stay was the food. Although the property promotes multiple dining options and cuisines, the quality was very underwhelming. Aside from breakfast, the meals did not feel fresh—many items seemed reheated or prepared long in advance, with desserts especially tasting like they were several days old. The "all inclusive" concept also felt misleading, as there seemed to be conditions or limitations attached to a number of items and services. Overall, dining here did not match the promise or expectations of a quality resort experience. Front Desk & Management Our biggest dissatisfaction was with the front desk and supervisory staff. Service at the front desk was slow, disorganized, and at times dismissive. The impression we got was that having a “manager” or “supervisor” was more for show.

Beautiful place . Very clean and the food was excellent.

I am a very frequent traveler, I enjoy the experience of staying in an all inclusive resort, this experience at the Punta Cana Royalton unfortunately wasn’t the best. I been to other countries and the service from the moment you walk in it’s amazing, keep in mind I’m 100% Dominican! The check-in process for me wasn’t the best, we had to wait longer than usual and staff members were not as friendly, rooms were not ready! I had 3 reservations including one at Hideaway which my brother loved and had no complaints ! Staff at Royalton aren’t the most pleasant, I felt like they pick and choose who they smile to and who they provide excellent service to, during my stay I felt my own people treat other better then their own Dominican family, everyone should be treated the same. Place was very clean, food was okay - the best was ZEN the hibachi restaurant including the service and staff they were amazing. It sucks I have to seat here and provide this feedback but it needs to be said! Thank you to the manager who at the end wanted our experience to be the best but unfortunately I was already disappointed and checking out !

The service was terrible the staff fighting infront of childeren.

The installation was excellent for me

We recently stayed at your property and unfortunately, our overall experience did not meet our expectations. The main reason we chose the hotel was because of the photos and descriptions online, which made it appear as a high-quality destination. However, the real experience was far from what was advertised. Room & Service The room itself and basic amenities were average, but the service was inconsistent and unprofessional. Room service was not attentive and came across as too casual. Additionally, the language barrier created repeated communication problems, making even simple requests unnecessarily difficult. Food & Dining One of the most disappointing aspects of our stay was the food. Although the property promotes multiple dining options and cuisines, the quality was very underwhelming. Aside from breakfast, the meals did not feel fresh—many items seemed reheated or prepared long in advance, with desserts especially tasting like they were several days old. The "all inclusive" concept also felt misleading, as there seemed to be conditions or limitations attached to a number of items and services. Overall, dining here did not match the promise or expectations of a quality resort experience. Front Desk & Management Our biggest dissatisfaction was with the front desk and supervisory staff. Service at the front desk was slow, disorganized, and at times dismissive. The impression we got was that having a “manager” or “supervisor” was more for show.

The service was terrible the staff fighting infront of childeren.

The installation was excellent for me

We recently stayed at your property and unfortunately, our overall experience did not meet our expectations. The main reason we chose the hotel was because of the photos and descriptions online, which made it appear as a high-quality destination. However, the real experience was far from what was advertised. Room & Service The room itself and basic amenities were average, but the service was inconsistent and unprofessional. Room service was not attentive and came across as too casual. Additionally, the language barrier created repeated communication problems, making even simple requests unnecessarily difficult. Food & Dining One of the most disappointing aspects of our stay was the food. Although the property promotes multiple dining options and cuisines, the quality was very underwhelming. Aside from breakfast, the meals did not feel fresh—many items seemed reheated or prepared long in advance, with desserts especially tasting like they were several days old. The "all inclusive" concept also felt misleading, as there seemed to be conditions or limitations attached to a number of items and services. Overall, dining here did not match the promise or expectations of a quality resort experience. Front Desk & Management Our biggest dissatisfaction was with the front desk and supervisory staff. Service at the front desk was slow, disorganized, and at times dismissive. The impression we got was that having a “manager” or “supervisor” was more for show.