Yucatan Peninsula Beach Holidays

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

The upgraded room had a great view. The drinks were great

Very nice had a great week

Rooms were clean and staff members were nice and working hard. Also balcony were big enough but you could hear next doors people talking out in the balcony just like they were next to you. One day after mid night and had to call lobby to have someone come up and talk to next door because it was too loud and Finally we had to change room. Breakfast was great and staff members are nice but some of them do not smile at all. Rooms were clean bathroom smells.

The food was good. Front door staff not very friendly or helpful. No one showed us around

Everything was top notch

The customer service at this property is top notch. Wewill definitely stay again.

It’s was great and very very safe

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

Very nice had a great week

The upgraded room had a great view. The drinks were great