Yucatan Peninsula Beach Holidays

Pillows and sheets had mold on them because it was so humid in my room. I asked for them to replace them and the next day I flipped them over to discover those were molded too! They don’t bother to clean their beach front it’s filled with seaweed so it really takes away from the white sand fantasy I had when I booked the trip. The towels were dingy, looks like they were white years ago but now beige. I had the Lagoon view. The hot water went out completely and a service man came to repair it promptly. Upkeep in general not good. Rusted spots in multiple places, chips in floor tile, stained grounds outside, bad patch jobs on the walls The room was so humid it welted my passport Cheap plastic patio furniture on the patio for the lagoon view room. Steakhouse restaraunt was off the water beautiful view but the fans were broke so it was muggy and my waiter was dripping in sweat , very unsanitary. Servers wear hairnets . The food is actually pretty good for a resort. No top shelf liquor offerings at the bars only cheap well liquor. Not a terrible place but expect a budget friendly experience here. The humidity in the room was absolutely unbearable for me, I considered just finding a nearby place to stay instead but I stuck the wet nights and the molded sheets out. Yuck! Poole also closed at 7pm

Very friendly and helpful staff. The food was outstanding!

I had a great time on this trip. I was traveling with friends and family and everyone had a great time. The hotel was shutting down for a remodel 2 days after we left, but they were operating at peak efficiency. There was no degradation in service or amenities. I have stayed at several Riu properties and the brand has consistently met or exceeded my expectations

Rooms were clean, staff was grea

Staff was friendly and didn’t push for activities and timeshares like other resorts. But the food was not great at any of their restaurants except the sushi! There is also a 5 dollar charge for room service and u have to pay extra if you want a day bed by the pool or beach. With so many options I would not choose this property again.

My husband and I are in love with this resort. Everything about this resort is perfect. We were welcomed with a refreshing drink and a cold towel upon arrival. The lobby is open air, minimalist, tastefully decorated and clean. Actually, the entire resort is very clean. There is always someone cleaning or minding the plants in the common areas. We decided to stay here to celebrate our 43rd anniversary and this resort did not disappoint. They celebrated our anniversary every night after dinner with a cake and sparklers. On our anniversary night, there was a cake and bottle of champagne waiting for us in our room after dinner. My husband and I are not pool people. We hung out at the beach most of our stay. Though there were sargassum, nonetheless we still enjoyed the beach and the sound of crashing waves. What makes this resort special in my opinion are the employees. They will go above and beyond to make sure your stay is comfortable and memorable. These are the staff I have encountered and had a pleasure of meeting. Nahum - from the steakhouse Eskarlett - from the steakhouse Tessa - bfast buffet Luis - bfast buffet Gabriel - beachside server Agustin - food manager Maricell - front desk Karla - asst manager Last but not the least, the housekeeping staff - they work like ninjas, our room is always sparkling clean and fresh every time we return from the beach. Thank you, Devossion for a memorable experience. We will be back for sure.

Overall, we were disappointed with our stay here. The room was beautiful and our terrace was wonderful with a great view of the ocean. But, we had some trouble finding the restaurants in the resort. We received a QR code at check-in but no instructions that it contained information including a map of the resort. But, we couldn't find signs on the ground floor that, in theory, contained all the restaurants. Even the way to the beach was a little challenging. We had to navigate through the restaurant area to get to the beach, which felt a little awkward as we were doing that in our bathing suits in the evening as others were dressed and waiting for dinner. For such a big resort, I would have thought the routes to locations and signage would have been considerably better. Also, when we were there, there was a lot of sorgussum on the beach. I understand that that is going to vary and is out of the control of the hotel. I did notice in the morning that the resort to the left and right of us had cleared the beach of it overnight, but Live Aqua had not. That definitely impacts the beauty and use of the beachfront. Overall, I would not stay there again. It is not worth the money.

Our view from the 10th floor, Preferred Club room was stunning. Best food we ate was breakfast at Olios-French Toast. Drinks, meh....Patron was not visible, had to ask for it repeatedly, it seemed to be put away. Havana Club always had about an inch in the bottom of the bottle. Top Shelf liquor was hard to come by. Resort was clean, our room attendant did a great job. Overall vibe was okay. Abraham at the Preferred Club Pool was a Rock Star ⭐. Other than him, no one else stood out . I read there are Butler's, I personally never met or saw one Benn there done that, Will NOT return to Secrets Mirabel.