Heart of England Cheap Holidays

Very convenient location to subway line. Clean and daily refresh done well. Helpful staff when required extra electric outlets, iron and linen. Heating/AC issues were solved when brought to maintenance's attention. Would stay there again when in London.

They checked me in super early for no extra cost because a room happened to be free. Firdus was especially helpful, even welcoming me to have complimentary breakfast and coffee while I waited. It was a great room - small but clean and charming.

We really appreciated that our room was ready when we checked in early after a red-eye flight across the Atlantic. Breakfast at the Riu Plaza is outstanding. The location is excellent. The rooms are well designed. My only significant complaint is the poor performance of RIU’s website: I only used Expedia to make this reservation because I couldn’t get RIU’s site to work, and I still have problems using it for simple things like finding hotel information. The RIU loyalty program gives you extra points for booking directly through their site, but my experience is that this is nearly, if not absolutely, impossible. The site is laggy, it sends you round in circles, and times you out while you are waiting for its responses. Thank goodness for Expedia!

Just missing a good breakfast and dining option

The room was clean however the air conditioning didn’t work. We had to call them a couple of times to get them to come up and fix it.

Great staff, great location

A nice hotel, breakfast was great and very accommodating staff however some points I did not like was that the air conditioning did not work for my entire 4 night stay and needing a key to operate the electricity in the room seemed quite cheap for a luxury hotel. Housekeeping also did not come on one of the days - just things I would not expect from a nice hotel like this. Otherwise everything else was good

They really made us feel welcome, with kind polite staff and a soothing atmosphere

The room was clean however the air conditioning didn’t work. We had to call them a couple of times to get them to come up and fix it.

We really appreciated that our room was ready when we checked in early after a red-eye flight across the Atlantic. Breakfast at the Riu Plaza is outstanding. The location is excellent. The rooms are well designed. My only significant complaint is the poor performance of RIU’s website: I only used Expedia to make this reservation because I couldn’t get RIU’s site to work, and I still have problems using it for simple things like finding hotel information. The RIU loyalty program gives you extra points for booking directly through their site, but my experience is that this is nearly, if not absolutely, impossible. The site is laggy, it sends you round in circles, and times you out while you are waiting for its responses. Thank goodness for Expedia!

Very convenient location to subway line. Clean and daily refresh done well. Helpful staff when required extra electric outlets, iron and linen. Heating/AC issues were solved when brought to maintenance's attention. Would stay there again when in London.

Just missing a good breakfast and dining option

We really appreciated that our room was ready when we checked in early after a red-eye flight across the Atlantic. Breakfast at the Riu Plaza is outstanding. The location is excellent. The rooms are well designed. My only significant complaint is the poor performance of RIU’s website: I only used Expedia to make this reservation because I couldn’t get RIU’s site to work, and I still have problems using it for simple things like finding hotel information. The RIU loyalty program gives you extra points for booking directly through their site, but my experience is that this is nearly, if not absolutely, impossible. The site is laggy, it sends you round in circles, and times you out while you are waiting for its responses. Thank goodness for Expedia!

Very convenient location to subway line. Clean and daily refresh done well. Helpful staff when required extra electric outlets, iron and linen. Heating/AC issues were solved when brought to maintenance's attention. Would stay there again when in London.