Heart of England Cheap Holidays

Good location. Very well kept. Bright and clean. Everything you need for a short stay.

Spotless courteous staff

Excellent location and

Victoria Station is 5 minute walk. Hotel is in a great location for sightseeing.

The services was inconsistent and worst of all intermittent hot water or none at all, which is pretty basic!

Clean room with good view

Excellent location and

Great staff, great location

The services was inconsistent and worst of all intermittent hot water or none at all, which is pretty basic!

Victoria Station is 5 minute walk. Hotel is in a great location for sightseeing.

Spotless courteous staff

Digital access, clean, well resourced rooms

Victoria Station is 5 minute walk. Hotel is in a great location for sightseeing.

Please dont call your hotel 'Grand' because, sadly, it is not! Pros: location is only a 3 minute walk to Paddington Station. Plenty of bars and restaurants around the area. 15 minute walk to Hyde Park. Staff pleasant, coffee machine and mini croissants in the foyer for guests to take away. Beds comfy enough Cons: very small double rooms. Not very clean. I had to wipe dust from the small dressing table, tv and bed unit.Carpets and edges need a good vaccuum! Limitted space for luggage. Ok for us as only had cabin bags but a struggle for larger cases. Sadly our experience was far from ideal. VERY NOISY floor of guests. Didnt sleep more than 4hrs each night! The manager told me 22 rooms were occupied by workers. They clearly worked shifts and between 3am and 4am were happily chatting loudly in the corridors, slamming bedroom doors and we had a room (305) with an interconnecting door and could hear them speaking...loudly! We complained and were moved to another room (104). Even smaller, terrible water pressure and intermittent BUT this was right beside the noisy lift shaft so wasnt any better. Sleep depravation on a much needed holiday was NOT acceptable. Breakfast was adequate but not the best. Very basic and the 'hot food' was not hot. The breakfast room is in the basement. It was chilly as the window was open (nov) so we didnt stop long! The coffee was ok but not that hot either. Even though our stay at this hotel was plaqued with issues, the staff were courteous which helps!