Heart of England Hotels

"Good location for the match and a decent bar with real prices of value. £4.15 can of Guiness which was great"

"The staff were very welcoming. No issues whatsoever with cleanness or internet access. It was good that I could have access to extra tea/coffee etc."

"Staff were so helpful room was god size and clean"

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"Staff were incredibly rude. Had to complain to the general manager. Was not the best start to our honeymoon. Reception staff told us that there was a blanket no check in before 3pm when we arrived but didn’t even take our details to check. We went to sit at the bar. And watched as around 5 different people were checked in before us. I went over to speak to a different member of staff who was able to check us before hand. "

"The room was a nice size and very clean. Everything felt well maintained, and the space was comfortable for the stay. Overall, a pleasant and relaxing experience."

"Excellent location for NEC. Plenty of parking."

"Not good. Wouldn’t amend my booking that was done wrong, then the woman spoke so loud and gave us a useless room. Left after 2 hours. Lifts don’t work well. Shambles. "

"Room clean , staff helpful, good selection of shops nearby"