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"Day staff were friendly and very helpful and accommodating, but the short blonde female who worked the night shift was rude and unhelpful and made me feel like I was a major inconvenience "

"We tried the Amala spa on this visit. My massage and facial with Rochelle was very relaxing and gentle. My husband enjoyed the Hammam bath and his skin felt very healthy. Definitely would go back. We also love the amenities and view from our hotel room. Staff are friendly and very helpful."

"Accor is a great company, and Ibis is a brand I trust. Another peaceful and as-expected stay—thank you!"

"Clean, relaxed, great breakfast "

"Excellent value for the price. Close to the city centre, but nice and quiet at night. All facilities at the hotel are what you would expect for a Marriot chain hotel For taxi rides into the centre, use the Bolt app, as it is cheaper than Uber. "

"Lovely friendly hotel. Great value for money and close to New Street station."

"Lovely hotel and close to all amenities. Loved Madeline Bar and Isaacs."

"The staff were very kind and accommodating "

"Mathew was really helpful,I was given complimentary breakfast as a birthday gift and my room was upgraded also,nice clean and very soft bed. Breakfast had many options. I will be visiting again soon "