South Glamorgan Cheap Holidays

Booked the vale and ended up at the Hensel Castle which I thought was an upgrade as the room size and standard was incredible. However all the facilities including spa, bar and restaurant were back at the Vale so they put on a mini bus. It’s not the end of the world but would have preferred more facilities locally. Ate in the restaurant and I wasn’t blown away by the choice. Everything with chips pretty much. Steaks were expensive and no option fo a pie or curry for example.

Always amazing and friendly staff, with very little issues. However, on this occasion it wasn't ideal and I felt a little deflated. We had initially booked a 1 night stay but changed this for 2 nights. Everything was well and as expected as per our previous experiences. We started to encounter a couple of issues with some random men (3) knocking on our door on 2 separate occasions which I just put down to random behavior. Secondly, we had a very rowdy couple next door arguing and shouting, alongside banging and slamming the interal bathroom door. This was followed by a family with children who were running, thumping and screaming until gone 2am. I don't blame the children, as a mother of 9 children I know how difficult it can be to entertain them in a single room away from home and they are entitled to make noise. However, it didn't seem like the parents done very much to discourage them, as they had been very loud themselves. I booked a 2nd night because I just needed the rest and the break. They couldn't accommodate a room change due to a wedding which was fine, so I just chanced it and prayed for a quieter night. It wasn't as bad and the children did settle before 1am and woke at 6am LOL. The other issue was the draining of the shower. Whilst showering I had to turn it off 3 times just to allow the water to drain otherwise we'd of made a new Hilton swimming pool. My daughter thought it was hysteral. The rooms and breakfast are always perfect :)

This was our second stay at this hotel. It's clean, comfortable and the staff are friendly. The free parking is a plus and it's not far from the bars and restaurants in Cardiff Bay.

Everything stood out from the reception, staff, clean room, amenities and food its a 10/10 from me

Clean room, lovely staff members and lovely beds

This is a lovely hotel in a great location. Views of Cardiff Bay from the rooms are spectacular. The room was large with a balcony and extras such as nespresso machine and bathrobes. The bar/lounge area is a relaxing place for a drink.

Nice place, comfortable and stylish. Does need a bit of sprucing up. Good location, close to bars and restaurants. Parking across the road, and Cardiff Castle over the road.

Really friendly staff, comfortable room , good breakfast and great value

Always amazing and friendly staff, with very little issues. However, on this occasion it wasn't ideal and I felt a little deflated. We had initially booked a 1 night stay but changed this for 2 nights. Everything was well and as expected as per our previous experiences. We started to encounter a couple of issues with some random men (3) knocking on our door on 2 separate occasions which I just put down to random behavior. Secondly, we had a very rowdy couple next door arguing and shouting, alongside banging and slamming the interal bathroom door. This was followed by a family with children who were running, thumping and screaming until gone 2am. I don't blame the children, as a mother of 9 children I know how difficult it can be to entertain them in a single room away from home and they are entitled to make noise. However, it didn't seem like the parents done very much to discourage them, as they had been very loud themselves. I booked a 2nd night because I just needed the rest and the break. They couldn't accommodate a room change due to a wedding which was fine, so I just chanced it and prayed for a quieter night. It wasn't as bad and the children did settle before 1am and woke at 6am LOL. The other issue was the draining of the shower. Whilst showering I had to turn it off 3 times just to allow the water to drain otherwise we'd of made a new Hilton swimming pool. My daughter thought it was hysteral. The rooms and breakfast are always perfect :)