Mexico Kid friendly Holidays

Clean rooms great staff

It was amazing experience for three nights stay. Very close to ferry to Isla Mujeres and Chedraui Supermar to shop grocery and souvenirs. In addition, property' staff were very nice and kind for all. Two things needs to improve for this hotel: 1. Room cleaning 2. It is older property than Hyatt viva which is located on right next to Grand fiesta. so it feels very old which is not modern. Also, the beach is not big enough so spent most of time in the pool. overall, I was very satisfied during your stay. Thanks the team

Awesome Staffs, amazing food and fun activities.

The rooms were extremely clean and well layout.

Very clean, Great staff, Very nice beach. Everything was excellent and great 💯

It was amazing experience for three nights stay. Very close to ferry to Isla Mujeres and Chedraui Supermar to shop grocery and souvenirs. In addition, property' staff were very nice and kind for all. Two things needs to improve for this hotel: 1. Room cleaning 2. It is older property than Hyatt viva which is located on right next to Grand fiesta. so it feels very old which is not modern. Also, the beach is not big enough so spent most of time in the pool. overall, I was very satisfied during your stay. Thanks the team

The service was amazing! The room was spacious and relaxing. Friendly staff and the food was great. Beach and pool were great too.

The hotel itself it’s amazing, and the staff and service is great. The food is very good. It used to be a higher category 10 years ago when it started but I guess they had to go down to keep it competitive. Overall is very good and it offers a lot of options and variety. The kids pool is awesome and the water park was really cool too. My only complain and why I give 3 stars is due to their wildlife - coatis and raccoons. The hotel is infested and they are intense. You can’t leave your stuff unattended for a min before the coatis come a take your food, drinks or even open your bag and still whatever you have inside. They come in masses and they won’t leave you alone. They are a huge nuisance, as you can’t relax by the pool or beach and have to be looking over your shoulder every sec. Coatis are around during the day and at night you have raccoons roaming the hotel and making a mess everywhere. They have 2 open restaurants and the raccoons come in and jump on the tables and still your food or simply eat your food right on your nose. They are not afraid of people and can be quite aggressive. The hotel has not done any attempt to close the restaurants or do something about the animals despite complains. The servers are tired of working like that. No health and safety of the staff and guests. Overall we enjoyed our time and we had a great vacation but I think there’s many resorts to pick from at that price that does not have wildlife annoying you all day long.