Mexico Kid friendly Holidays

We stayed at the Emporio Cancun Feb 4-11, 2026, & had a great time. Staff - Everyone we met was friendly & helpful. They all spoke enough English to make up for our very weak Spanish. Food - We really liked the buffets, especially breakfast & dinner. Lots of selection, and we liked almost everything we tried. À la carte restaurants - Really liked Fasano (Argentinan food). The Italian restaurant, Bocali, was not good at all though. The staff were nice but the food was terrible. Room - Had everything we needed. Had an issue w one bed not being clean when we arrived & the mini fridge didn’t work (we asked for it to be fixed/replaced, but it never was). We also didn’t know we were supposed to have bottled water in the room until after our first stay over service & by then we’d already bought a $10 USD bottle of water from the over-priced store in the resort (ouch!). If you don’t have water in your room when you arrive, make sure to request it & save yourself some money. Pools - Nice but pretty cold while we were there (sounds normal based on the time of our visit). The ocean was actually warmer so that’s where we did all our swimming. It was nice to hang out around the pools though & it allowed for great service from the staff. We really enjoyed renting the cabanas. Make sure to get all-inclusive though. Even w/out alcohol, the buffets cost too much to be able to save money by not getting all-inclusive. Overall, we liked our stay and would stay here again.

Clean every where, great beach, perfect size, staff is awesome.

Very clean! The scent inside Themis resort is absolutely amazing!! I am very big on cleanliness and love when a resort has such an inviting scent. The resort is not large but has everything needed. The buffet restaurant is not as large as other larger resorts but has a nice variety. The other restaurants require reservations and had to wait in line to make these reservations at checkin. Didn’t take all that long. If you are a beach person this resort has the clearest beautiful turquoise waters. Very pleasant family resort. The coffee cafe made the best Lattes!!! Thank you for a beautiful experience.

There seemed to be limited amenities and limited à la carte options. It was very difficult to book the à la cartes as everything was always booked up but the restaurants did not look fully booked. The resort kept running out of beer or wouldn’t serve until 11am and cut off was 11pm which was unrealistic.

Wifi is too slow. Food is average. The same food everyday. Restaurant reservation is hard, we go to the same restaurant everyday that does not require booking. We did not fully use the amenities in the hotel because we don’t know. Staff will approach us if they want us to avail additional services. Limited staff knows english, so communicating is kinda hard.

The staff and amenities were out of this world.

Very clean! The scent inside Themis resort is absolutely amazing!! I am very big on cleanliness and love when a resort has such an inviting scent. The resort is not large but has everything needed. The buffet restaurant is not as large as other larger resorts but has a nice variety. The other restaurants require reservations and had to wait in line to make these reservations at checkin. Didn’t take all that long. If you are a beach person this resort has the clearest beautiful turquoise waters. Very pleasant family resort. The coffee cafe made the best Lattes!!! Thank you for a beautiful experience.

The staff, the rooms, the food and the atmosphere were absolutely fantastic! We are already booking for later this year.