Heart of England Kid friendly Holidays

Perfectly adequate, but we were there on a VERY warm long weekend in London. Room on 3rd level was attic-like hot. Was able to crack windows and they did leave 2 fans. Toilet really didn’t like to flush anything solid. At all. Brought to staff attention but didn’t appear to trigger any action.

was really pleased with our choice of hotel. clean, nice decor, and easy transport routes. my one negative is the £20 deposit you have to leave...in the event of damages or something though im not sure what thu

Nice hotel in a great location close to the centre and also easy to get to from the train stations

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Great location & room!

Good location. The room was a good size and nice view. Front desk was nice. Bathroom wasn’t clean on our arrival. The hall ways had odor. Mostly a positive stay.

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Very nice. Had AIR CONDITIONING during a London heat wave. Loved having 3 distinct areas to sleep in. Beds were comfortable, everything was very clean. Easy to hop on the tube (2 nearby). Tesco next door was great, as was Gregg’s. Wish they would have had paper towels….

Nice hotel in a great location close to the centre and also easy to get to from the train stations

was really pleased with our choice of hotel. clean, nice decor, and easy transport routes. my one negative is the £20 deposit you have to leave...in the event of damages or something though im not sure what thu

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

unfortunately, i was assigned to a room in the basement. the air did not smell good for me never lived in a basement before. At around 12:30 am in the morning while we all were sleeping, the fire alarm suddenly was on for almost one minute and went out of the room and the guy from the adjacent room also came out and wondering what was going on. I did not get an explanation for the early wake up call at all.

was really pleased with our choice of hotel. clean, nice decor, and easy transport routes. my one negative is the £20 deposit you have to leave...in the event of damages or something though im not sure what thu