Central Singapore Kid friendly Holidays

Lovely looking hotel. Beautiful art. Comfortable bed. Amazing view. Large bathroom with good toiletries. However kettle was broken. Internet unstable. Did not respond initially when messaged a question, prior to our arrival, about the airport shuttle. When I messaged again I was made aware that they do not have one and advised to get a taxi. Staff appeared efficient when we were there. Our experience was improved by the kindness of the gentleman who took the time to help us with our bags and demonstrated kindness.

Very central hotel, close to all the major sites and across from shopping so super convenient. Hotel overall was great. The amenities were nice. The rooms and overall comfort depends on which floor you stay at. We were initially on the seventh floor and the hallway was musky and heavily scented with perfume or scented spray. The room was damp and musky even when they offered an air purifier it didn’t do much and was causing us hives. The experience made it hard to sleep. We heard others from the seventh floor complaining about how musky and damp their rooms were too. We requested to switch rooms and they didn’t have any available until second day. When we switched to eight floor on second day, the difference was immediate. No musky smell in hallway and room was nice and fresh, not damp, not perfumed, just fresh and clean. We ended up having a nice satay after that. I can’t give them a five star because they should know better than to rent out rooms that are damp musky and smell mouldy. I think they should investigate the entire seventh floor perhaps it’s a ventilation or pipe issue. But overall, had a pleasant stay later on and loved the location.

Very clean and nice equipment.

Lack of communication between manager and employee. guest service agent on the phone were helpless, reject everything when first ask, for example: ask if room is ready? Answer: no,at least one and half hour later. When I mentioned I saw a room was ready. He changed immediately said yes there’s a room ready….. the manger was promised sth, when I called on the phone, still got no no we don’t provide this. After I mentioned promise from manger, the answer changed to yes. ( no message put in the system??) Also bedleg was loosing it was like a teeter board. Bathroom door cannot be closed properly….. awful experience ever

Lovely looking hotel. Beautiful art. Comfortable bed. Amazing view. Large bathroom with good toiletries. However kettle was broken. Internet unstable. Did not respond initially when messaged a question, prior to our arrival, about the airport shuttle. When I messaged again I was made aware that they do not have one and advised to get a taxi. Staff appeared efficient when we were there. Our experience was improved by the kindness of the gentleman who took the time to help us with our bags and demonstrated kindness.

Very clean and nice equipment.

Lack of communication between manager and employee. guest service agent on the phone were helpless, reject everything when first ask, for example: ask if room is ready? Answer: no,at least one and half hour later. When I mentioned I saw a room was ready. He changed immediately said yes there’s a room ready….. the manger was promised sth, when I called on the phone, still got no no we don’t provide this. After I mentioned promise from manger, the answer changed to yes. ( no message put in the system??) Also bedleg was loosing it was like a teeter board. Bathroom door cannot be closed properly….. awful experience ever

Lovely looking hotel. Beautiful art. Comfortable bed. Amazing view. Large bathroom with good toiletries. However kettle was broken. Internet unstable. Did not respond initially when messaged a question, prior to our arrival, about the airport shuttle. When I messaged again I was made aware that they do not have one and advised to get a taxi. Staff appeared efficient when we were there. Our experience was improved by the kindness of the gentleman who took the time to help us with our bags and demonstrated kindness.

Very clean and nice equipment.

Lack of communication between manager and employee. guest service agent on the phone were helpless, reject everything when first ask, for example: ask if room is ready? Answer: no,at least one and half hour later. When I mentioned I saw a room was ready. He changed immediately said yes there’s a room ready….. the manger was promised sth, when I called on the phone, still got no no we don’t provide this. After I mentioned promise from manger, the answer changed to yes. ( no message put in the system??) Also bedleg was loosing it was like a teeter board. Bathroom door cannot be closed properly….. awful experience ever

Lovely looking hotel. Beautiful art. Comfortable bed. Amazing view. Large bathroom with good toiletries. However kettle was broken. Internet unstable. Did not respond initially when messaged a question, prior to our arrival, about the airport shuttle. When I messaged again I was made aware that they do not have one and advised to get a taxi. Staff appeared efficient when we were there. Our experience was improved by the kindness of the gentleman who took the time to help us with our bags and demonstrated kindness.

Very clean and nice equipment.