England Luxury Holidays

I have stayed at this hotel a few times now. As usual, the room was spotlessly clean and well set up. Front desk was polite and efficient. I did note a couple of items though that need attention from hotel management. The hotel parking is super funky for 40 GBP a day. Each time you want to exit, you have to ask the front desk for an exit ticket so you don’t get charged an additional 60 GBP. I’m not sure if this is due to some IT difficulty with the parking barrier or some other arcane policy to make things super inconvenient. This needs to be fixed. Also the breakfast buffet was not quite as good as I remember, but in spite of that, the service was a bit off as well - you only get one cup of coffee unless you hunt down a server and the coffee machine like most other hotels trust their guests to use was heavily guarded by servers. Also the silver ware was cleaned up after one plate of food. Not wishing to sound greedy, but if you’re only going to permit one plate of food and one cup of coffee, go to an a la carte set-up. At least the food would be fresher. Other Sofitel hotels do breakfast much better e.g in Dubai.

Helpful staff and receptionists

Excellent service every time we stay at the Dorchester, my favourite London hotel.

Beautiful hotel and room. The staff was friendly and helpful. We loved it.

Room was very nice as were the staff

Beautiful hotel and room. The staff was friendly and helpful. We loved it.

Helpful staff and receptionists

Excellent service every time we stay at the Dorchester, my favourite London hotel.

Just amazing. Could not fault the staff who made such a fuss of my mum whose birthday it was. They made her day. Thank you

The service was outstanding and the room was very clean and comfortable

This is a very attractive small hotel in the busy area of Kensington. We had many buses to chose from that run past Harrod's or to museums or other things we wanted to visit. This is a big plus to us as we use buses to not only save a fortune, but to see cities as we get around. The concierge was very helpful, and helped us figure out that in the end it was going to be worth it to take a cab to the airport, for example, and called those cabs for us. Downstairs there is a really nice small restaurant with very good Italian food and good service. Breakfast was also served there and had a good selection and good service. The feel of the hotel is slightly old style, comfortable furniture and lovely decoration. I especially like the older style, as many notels in Europe have moved to a kind of black and grey and chrome look. This hotel made us feel as if we were in traditional historic London, and had the look and feel of a charming place to stay with tradition but of course modern amenities. Can't recommend it enough.

This is a very attractive small hotel in the busy area of Kensington. We had many buses to chose from that run past Harrod's or to museums or other things we wanted to visit. This is a big plus to us as we use buses to not only save a fortune, but to see cities as we get around. The concierge was very helpful, and helped us figure out that in the end it was going to be worth it to take a cab to the airport, for example, and called those cabs for us. Downstairs there is a really nice small restaurant with very good Italian food and good service. Breakfast was also served there and had a good selection and good service. The feel of the hotel is slightly old style, comfortable furniture and lovely decoration. I especially like the older style, as many notels in Europe have moved to a kind of black and grey and chrome look. This hotel made us feel as if we were in traditional historic London, and had the look and feel of a charming place to stay with tradition but of course modern amenities. Can't recommend it enough.