United Kingdom Luxury Holidays

We visit annually McDonalds Spa in Bath for a 3-4 day stay for the past 5 years and has always been amazing. This time was very different, my daughter went for a shower at 10 pm but there was no hot water, no phone in the room, so used mobile to call reception, tried 3 times no answer. Hot water was fixed next day. Both twin beds needed to be remade due to the insert being only a single in a double cover and was all on one side that was tucked under the bed, again tried to call reception no answer. Housekeeping was lacking due bed issue and non replacement of tea & sugar and not taking away dirty dishes of general wiping done of areas. There seemed less staff and spa staff are contracted rather than employed by the hotel. Spa experience was no as special as usual. My daughter had reaction on her skin after advising that she has sensitive skin, but uses the Rose Elemis products these were not used.

Great amenities and very courteous staff

Excellent service and stay as always! Best hotel un London

The staff, the rooms are all first class! The spa is amazing. Very clean

Great room and extremely helpful and friendly staff. The number and quality of eating and drinking options on the premises really sets Dorchester apart. Glad I spent my last night in town on this trip, and will plan to return for more extended stays in the future.

The staff, the rooms are all first class! The spa is amazing. Very clean

Great amenities and very courteous staff

Excellent service and stay as always! Best hotel un London

We visit annually McDonalds Spa in Bath for a 3-4 day stay for the past 5 years and has always been amazing. This time was very different, my daughter went for a shower at 10 pm but there was no hot water, no phone in the room, so used mobile to call reception, tried 3 times no answer. Hot water was fixed next day. Both twin beds needed to be remade due to the insert being only a single in a double cover and was all on one side that was tucked under the bed, again tried to call reception no answer. Housekeeping was lacking due bed issue and non replacement of tea & sugar and not taking away dirty dishes of general wiping done of areas. There seemed less staff and spa staff are contracted rather than employed by the hotel. Spa experience was no as special as usual. My daughter had reaction on her skin after advising that she has sensitive skin, but uses the Rose Elemis products these were not used.

Excellent service and stay as always! Best hotel un London

The staff, the rooms are all first class! The spa is amazing. Very clean

Impeccably managed hotel with wonderful sea views . Staff were extremely professional and friendly . Housekeeping was excellent . Room was very spacious , very comfortable bed with variety of seating options in the room . Breakfast was excellent - very wide variety of hot and cold options . Restaurant and on-site Tassili both very high standard . Spa treatment very good . Would highly recommend the hotel . Short walk into main shopping area so convenient .

The staff were very attentive.