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The Chester Grosvenor

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Suite | Premium bedding, minibar, in-room safe, individually decorated
Suite | Premium bedding, minibar, in-room safe, individually decorated
Deluxe Room | Premium bedding, minibar, in-room safe, individually decorated
Classic Double Room | Premium bedding, minibar, in-room safe, individually decorated

Overview of The Chester Grosvenor

The Chester Grosvenor

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Eastgate Street, Chester, England, CH1 1LT

Explore the area

  • Popular LocationChester Cathedral2 min walk
  • Popular LocationChester City Walls7 min walk
  • Popular LocationChester Racecourse9 min walk
  • AirportManchester (MAN)51 min drive

Room options

About this area

Chester

Located in Chester, The Chester Grosvenor is in the city centre and near a train station. Roman Amphitheatre and Newgate are local landmarks, and some of the area's activities can be experienced at Chester Golf Club and Vicars Cross Golf Club. Looking to enjoy an event or a game while in town? See what's happening at Chester Racecourse or Deva Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Eastgate Clock - 1 min walk
  • Chester Cathedral - 2 min walk
  • St Peter's Church - 2 min walk
  • Chester City Walls - 7 min walk
  • Chester Racecourse - 9 min walk

Getting around

  • Chester Station - 13 min walk
  • Manchester Airport (MAN) - 51 min drive

About this property

The Chester Grosvenor

5-star luxury hotel in the city centre
Consider a stay at The Chester Grosvenor and take advantage of free continental breakfast, a coffee shop/cafe and a library. Indulge in a manicure/pedicure, a body wrap and a deep-tissue massage at Grosvenor Spa, the on-site spa. Enjoy a meal at the two on-site restaurants. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Valet parking (surcharge), limo/town car service and tour/ticket information
  • Luggage storage, wedding services and smoke-free property
  • Express check-out, meeting rooms and massage treatment rooms
  • Guest reviews give top marks for the breakfast and location
Room features
All 80 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guest reviews speak positively of the overall comfort, quietness rooms at the property.
Other amenities include:
  • Childcare services and cots/infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and shower/bath combinations
  • LED TVs with premium channels
  • Daily housekeeping, desks and phones

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (GBP 10.00 per night)
  • Valet parking on site (GBP 20.00 per night)
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Simon Radley Fine Dining
  • La Brasserie
  • The Arkle Bar and Lounge

Things to do

  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Cots/infant beds (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination

Entertainment

  • TV/satellite channels
  • LED TV
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

97% of travellers were happy with check-in
Check-in time starts at 3 PM
Express check-in

Check-out

Check-out before 11:00 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from August 15 2022 to August 18 2022 (dates subject to change):
  • Spa
The following facilities are closed seasonally each year. They will be closed from 01 January to 10 January:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35 per night.
Cots (infant beds) are available for GBP 17.50 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: GBP 10.00 per night
  • Valet parking fee: GBP 20.00 per night
  • Crib (infant bed) fee: GBP 17.50 per stay
  • Rollaway bed fee: GBP 35 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

Frequently asked questions

Is The Chester Grosvenor pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 4 Oct 2022, prices found for a 1-night stay for 2 adults at on 9 Oct 2022 start from €174.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Chester Grosvenor?

Self-parking is available for GBP 10.00 per night. Valet parking is available for GBP 20.00 per night.

What time is check-in at The Chester Grosvenor?

Check-in begins at 3 PM.

What time is check-out at The Chester Grosvenor?

Checkout is at 11:00 AM.

Where is The Chester Grosvenor located?

Located in the heart of Chester, this luxury hotel is steps away from The Rows of Chester, Eastgate Clock and Chester Cathedral. Chester Town Hall and Dewa Roman Experience are also within 5 minutes. Chester Station is 13 minutes by foot and Bache Station is 29 minutes.

Can I cancel my reservation for free at The Chester Grosvenor and receive a full refund?

Yes, The Chester Grosvenor offers free cancellation on select room rates, because flexibility matters! Please refer to The Chester Grosvenor cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 741 out of 1003 reviews
5 - Excellent 74%
Rating 4 - Good. 188 out of 1003 reviews
4 - Good 19%
Rating 3 - Okay. 50 out of 1003 reviews
3 - Okay 5%
Rating 2 - Poor. 15 out of 1003 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 1003 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Samantha
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice so helpful. Great valet parking, room lovely and with a city view. Food was delicious!!
Stayed 1 night in Sep 2022

5/5 Excellent

James
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Comfortable bed and the room was amazing! Staff were so helpful and we would definitely stay again :)
Stayed 1 night in Sep 2022

5/5 Excellent

Melissa
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, the staff cannot do enough for you. Very clean and the bedroom was gorgeous, bathroom a little tired in places (crack in toilet seat)
Stayed 2 nights in Aug 2022

5/5 Excellent

Peter
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Homely. Lovely continental breakfast. great service throughout the hotel. Steven and coceirge staff excellent. we would stay here again.
Stayed 4 nights in Jul 2022

5/5 Excellent

Melissa
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the hotel are amazing; customer service is second to none. Wifi in the room was very ropey, so if you need it for work it would be worth checking with the hotel before hand as I think our room was just at the very back of the hotel so too far away from the access point. No robe or slippers in room despite them being listed as included, but didn’t diminish the stay!
Stayed 2 nights in Jul 2022

5/5 Excellent

Libby
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

5/5 Excellent

Winnie
Stayed 1 night in Jun 2022

5/5 Excellent

Peter
Stayed 1 night in Jun 2022

5/5 Excellent

serge
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jun 2022

5/5 Excellent

Alan
Stayed 1 night in Jun 2022