Heart of England Luxury Holidays

Wonderful location and spacious rooms. Not the most up to date amenities, however. Perfect place to stay with a larger group.

The hotel is named after the early 20th century actress Ellen Terry, whose house it was. Clean and comfortable.

Overall convenience of location for my vacation plans.

Ideal location for us to access the District Line and Picadilly Line. Enjoyed the café on the property (but too complicated for a buffet or special order breakfast 😅) Staff were kind. Cleaning staff were inconsistent and had to ask for items nearly every day. Overall, loved it.

Lovely big comfortable room with stunning views, staff were very helpful, spa is really special, we slept so well !!!

The most beautiful hotel I’ve ever stayed at with equally amazing hospitality! I will be back

The service provided at this hotel was disappointing. The staff never picks up the phone and no one is at the front desk at night to provide assistance.

The hotel is named after the early 20th century actress Ellen Terry, whose house it was. Clean and comfortable.

An okay stay. The shower gels were all empty when I arrived. They don’t even provide lotion. They don’t clean the rooms every day. And the rooms have very thin walls you can hear every door shut down the hallway.

Stayed at Cleveland Residences for one night as it’s very close to our daughter’s university. Flawless communications, super clean, comfortable , upscale flats, good nearby food options, and 2-3 minutes to Russell Square underground station. This is the place to stay if you haven’t be close to UCL or Univ of London.

Wonderful location and spacious rooms. Not the most up to date amenities, however. Perfect place to stay with a larger group.