Great Barrier Reef Luxury Holidays

I like the Rio but the Automation systems are terrible and I asked for Room service two days and that was not easy. Why do I have to chase down someone to clean the room when it should be in price. You try to get someone and you get AI. Use people

The hotel is super fancy and pretty. Our room was big, decent size. Everything you buy at the hotel is outrageously expensive. We ate at the restaurant, (Mediterranean) and it was super expensive for what you're getting and the menu is limited. Go across the street, (Tons of restaurants). They do have a cute coffee shop in the lobby but note the sandwiches are already made, but their pastries are yummy. Don't expect great service. The food by the pool is "meh".

We stayed as a family of 5 with kids (18-22). We had a 1 bedroom (2 bed) and sofa pullout. It was a spacious room with small patio balcony sitting areas and full kitchen. The bathroom mirror is 5 stars itself! It was a tad noisy with helicopter tours flying very near and the the walls are paper thin (you can hear your neighbors just in normal conversation.) Staff was friendly & cleanliness was top tier. There's not much in walking distance, but we knew that going into it. Overall, we would likely not stay again, only because we like to try new places.

Front desk staff was not very helpful. Even before the stay, I called to ask some questions. They were not helpful and lacked interest when asking basic questions (i.e. parking at the hotel). Also, there was a clump of hair in the bed upon check in. I wish I could attach the photo.

We stayed as a family of 5 with kids (18-22). We had a 1 bedroom (2 bed) and sofa pullout. It was a spacious room with small patio balcony sitting areas and full kitchen. The bathroom mirror is 5 stars itself! It was a tad noisy with helicopter tours flying very near and the the walls are paper thin (you can hear your neighbors just in normal conversation.) Staff was friendly & cleanliness was top tier. There's not much in walking distance, but we knew that going into it. Overall, we would likely not stay again, only because we like to try new places.

The hotel is super fancy and pretty. Our room was big, decent size. Everything you buy at the hotel is outrageously expensive. We ate at the restaurant, (Mediterranean) and it was super expensive for what you're getting and the menu is limited. Go across the street, (Tons of restaurants). They do have a cute coffee shop in the lobby but note the sandwiches are already made, but their pastries are yummy. Don't expect great service. The food by the pool is "meh".

great location, clean with great cleaning staff, reception helpful. theres only coffee and pasties for breakfast which wasn't a problem. there are nearby cafes aplenty.

Excellent service, the staff is top tier 👊

The staff was the best! Super friendly and helpful!

Amazing breakfast at Vida

What stood out to me the most was every staff member I encountered was helpful and friendly. The rooms were clean, beds were comfortable and water was nice and hot in the showers. The gym they have on the bottom floor was the huge for New York standards. Plenty of equipment to get a great workout. Location was perfectly located a half block away from the middle of time square. Only complaint I had was, you could hear every occupant coming in and out of their rooms. The doors are heavy and they slam very loudly.

Staff was super nice! Great location!