South Glamorgan Luxury Holidays

The hotel is located in a beautiful area of Cardiff, just a few minutes from the city’s main attractions. Unfortunately, our overall experience was disappointing. We booked and paid for a room with a combined shower and bathtub, but were given a room with only a walk-in shower. This was particularly upsetting because our daughter has additional needs and relies on water therapy as part of her routine. As a result, she was unable to have her usual water therapy during our three-day stay. When we arrived, the room had an unpleasant smell. The fan was also not cooling properly until technicians came to adjust it. The fan vent was dusty, and the outside of the glass window was dirty, making the view appear very blurred. We also had to request bathrobes before they were eventually provided. On the positive side, the hotel consistently supplied toiletries, towels, and complimentary tea and coffee. The staff were excellent, helpful, and courteous throughout our stay, which is why I would rate them highly. However, I was very disappointed with the management and the way our room allocation and other issues were handled. Overall, despite the beautiful location and friendly staff, the experience did not meet our expectations, and unfortunately, I would not choose to stay at this hotel again.

It was nice and clean, the room was incredibly spacious and it was a convenient location to lots of shops and eateries.

Great hotel for a short break. All staff encountered were very friendly and helpful. The hotel is well maintained and all amenities were top class.

Only thing that was that only one lift was working so going down to the ground floor to check out took 10 minutes as the lift was full also took ages between floors.

It was nice and clean, the room was incredibly spacious and it was a convenient location to lots of shops and eateries.