Isla Contoy Luxury Holidays

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

Clean rooms and very friendly staff. Very fun party atmosphere

Love the hotel. The vibe is amazing, and the parties/themes are lots of fun. However, I wish the hotel would enforce the no camera/privacy policy better.

We loved the condo!! Exceptionally clean. Room service was great. Staff was friendly and helpful. Would come agaib.

Only complaint was it was impossible to get reservations at La Vista. No matter how early I checked it always said unavailable.

This was my second time staying at Secrets The Vine, and once again, the experience was absolutely amazing! The service here is truly what makes this hotel so special, every single person is warm, attentive, and always ready to help with a smile. A special mention to Yeovani from the buffet, he was incredibly kind and made our mornings so enjoyable with his great energy and attention to detail. It’s people like him who make you feel right at home. The staff even surprised us with a beautiful room service breakfast for our anniversary, which was such a thoughtful and memorable touch. Moments like that are why I keep coming back. Thank you to everyone at Secrets The Vine for another wonderful stay, can’t wait for the next one! 💕

Needs a little bit of an upgrade. Overall, a nice property.