Waterfall Country Pet-friendly Holidays

The location was great and the onsite staff (cleaning personnel and maintenance guy) were very helpful. It was difficult to get ahold of the host (Amelia) in a timely manner and very little was offered to address the horrible heat in the rooms. The room offered the bare minimum in terms towels, toilet paper, etc. Rooms are a lot smaller than they appear online but the primary problem was the heat.

The TV remote wouldn't operate when I pressed the appropriately marked Red on/off button. Journeyed down to reception to be told to press the No 1 channel button !! Back up ten floors come the time to sleep no button would turn it off. After searching for 10 minutes I pulled out the cable from the underside of the set wich was housed in a hardly accessible cabinet. Shower floor cracked and peeling very unhygienic. No usb sockets it's 2026

The property is beautiful! Food is nice but there is no AC, rooms where to hot at night

Loved it

Great location

Great pool and gym

The Lanelay hotel was ok, overall I wouldn’t say it was luxury for a number of reasons, we had a suite, however, based on similar visits to other hotels I expected the room to have better amenities, ie no mini fridge , no Nespresso machine ( I see these regularly in high quality hotels, no AC and very little surface space in the room due to a large wardrobe and 25% of the room taken up by a bath . I’d mark the room 4/10 for value and design. Blok restaurant was excellent , service , food selection and quality was very good - well done . The Spa was very disappointing , charging an extra £25 pp with restricted access to use an outside hot plunge pool was exploitive , the spa lacked adequate space to relax with only 8 beds in a hotel with far more guests was poor . Pool itself was good, small sauna and no steam room, it was ok but not at a level I’d class as luxury or high standard of facilities. I’d rate the spa 5/10 , it was very evident their focus was on selling day spas and revenue generation rather than giving hotel guests an experience that reflected the price they charge. Reception service was functional , however , I wouldn’t consider they saw guests as a priority . Breakfast wasn’t value for money, environment was good, gardens were open and service was good, however, ingredients , range and quality wasn’t at a level I have experienced in similar quality hotels , again service 8/10 , food 3/10 , for example no cold meats, granola bought in and list goes on

Lovely welcome from the check in staff very polite and helpful. Room lovely clean and comfortable. Bar and restaurant staff very polite and welcoming.had breakfast which was delicious lots of variety. Will definitely be booking to stay again.

The TV remote wouldn't operate when I pressed the appropriately marked Red on/off button. Journeyed down to reception to be told to press the No 1 channel button !! Back up ten floors come the time to sleep no button would turn it off. After searching for 10 minutes I pulled out the cable from the underside of the set wich was housed in a hardly accessible cabinet. Shower floor cracked and peeling very unhygienic. No usb sockets it's 2026

The property is beautiful! Food is nice but there is no AC, rooms where to hot at night

Loved it