East Neuk Pet-friendly Holidays

Overall a great property choice for a single person for a short stay

A little disappointed. Elevator 1 was out for our entire stay and we had to personally haul our luggage up 4 flights, bed was extremely firm, robes were stiff and scratchy, our air went out and window wouldn't open. Hotel provided us with a fan. Lobby area quite small. Location was excellent - right by the train station and bus station and around the corner from the Royal Mile. The young staff was efficient. Good coffees and teas in room along with sparkling and still water daily and 2 samples of Scotch upon arrival. Good lighting in bathroom with a make up mirror that was located in a perfect place for optimum use. Wouldn't classify this as a luxury hotel

Aparthotel is clean, new, spacious, and very comfortable. Walking distance from regional train station (came from London) and 30 min taxi ride to airport. Close to restaurants and pubs and within walking distance to main attractions. Well-furnished and modern touches. Friendly front desk staff. I would stay here again. One downside that is apparently common to Edinburgh is the seagull noise very early in the morning. I was awoken from their noise very early morning during my stay so used ear plugs on second night of sleep.

Great location and internal finishings. Make clearer to guest that breakfast stops serving at 11am, this information was not clear from information in room or on QR code accessible information.

Perfectly situated around the major sites of Edinburgh. Outstanding service. Excellent, complete breakfast. No complaints!

Amazing property. Incredibly nice staff. Especially James the head concierge

We stayed at The Glasshouse (Glenlivet Suite) with our toddler from July 17–22. The hotel’s location is excellent—close to Edinburgh’s major sights but still peaceful, and the rooftop garden was a beautiful place to relax. Several staff really made our stay: Conall at the bar was outstanding with whisky knowledge and hospitality. Sam was kind and attentive, and a lovely staff member at breakfast gave great advice for a toddler-friendly park (Princes Street Gardens) and warmly engaged with our son. The room was well-appointed with thoughtful touches like whisky and chocolate, and the nearby car park with a 50% hotel discount was a plus. However, a few areas missed the mark for a five-star hotel. Housekeeping was inconsistent (we had to ask repeatedly for basic things like towels and trash pickup), turndown service was minimal, and room service was slow and underwhelming. Breakfast, while served with warmth, was overpriced for the quality. The bar could also benefit from light food options. We appreciated the thoughtful staff and setting—but consistency in service would go a long way in delivering the luxury experience The Glasshouse aims to provide.

Excellent location, friendly staff especially the valet and doormen who take a personal interest in helping the guests! Loved the modern design and perfect location.Would definitely stay again.

Aparthotel is clean, new, spacious, and very comfortable. Walking distance from regional train station (came from London) and 30 min taxi ride to airport. Close to restaurants and pubs and within walking distance to main attractions. Well-furnished and modern touches. Friendly front desk staff. I would stay here again. One downside that is apparently common to Edinburgh is the seagull noise very early in the morning. I was awoken from their noise very early morning during my stay so used ear plugs on second night of sleep.

A little disappointed. Elevator 1 was out for our entire stay and we had to personally haul our luggage up 4 flights, bed was extremely firm, robes were stiff and scratchy, our air went out and window wouldn't open. Hotel provided us with a fan. Lobby area quite small. Location was excellent - right by the train station and bus station and around the corner from the Royal Mile. The young staff was efficient. Good coffees and teas in room along with sparkling and still water daily and 2 samples of Scotch upon arrival. Good lighting in bathroom with a make up mirror that was located in a perfect place for optimum use. Wouldn't classify this as a luxury hotel

Great location and internal finishings. Make clearer to guest that breakfast stops serving at 11am, this information was not clear from information in room or on QR code accessible information.