Tenerife Romantic Holidays

You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more.

Staff are super kind Room was clean Bar too expensive ( 6 euro for a cup of tea, $16 euro for frozen drinks) for no reason while you are already paying for 5 star hotel stay

Overall great experience. Hotel is quite beautiful and maintained. Staff were amazing! From the bartenders; (TB, Ramon, Johnathon, Valentino, Jesus), to wait staff; ( Jose, Millie, Elena, and so many more), and the hostess Nathalie Concierge Toni was very informative and helpful We found the Mosaic Restaurant food to be very monotonous as the main Buffett. As we booked all inclusive package, we were still limited to the other restaurants and premium beverages. Our beautiful oceanfront one bedroom suite was stunning and clean. The distance to the beach was a disappointment but they did have a shuttle service once a day As a final note, we would have preferred to have had more access to the other restaurants despite purchasing the all inclusive package with upgrades