Tenerife Romantic Holidays

Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.

The biggest disappointment here was the room, 707, small and basic, typical of a 3 star offering. Certainly not how Expedia described it. Requested a change, called reception and was told the hotel was full and what did I expect them to do. Received an email at 3pm the next day saying another room was available and would be reserved until 5pm. I didn’t check my emails until the following morning as I was on holiday so no change was made. No message on the room phone, no note, no text. Very much a half hearted attempt to tick box the situation. Not the standard I normally receive in 5* hotels. Housekeeping was hit and miss, glasses just wiped, not changed. Breakfast was great as we went in early so we received good service. Had to join in the ‘towels on sunbeds before breakfast’ game which I haven’t had to for years. General staff around the property were polite and friendly. Overall the property is in good condition. My top tips would be to take good quality earplugs as the rooms are not soundproofed and book the most expensive room you can find as the standard rooms are too basic

Stayed for 5 days with a friend. Spacious enough room with balcony convenient to shopping centre and grocery store. Parking off site but not too difficult to get to. Spa did not have room but sister property did next door which was fantastic. Rent a car if you want to see the island. Some lovely restaurants with great views and good seafood nearby.

Second time here, better than the first.

Lovely hotel with helpful staff.

Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.

The biggest disappointment here was the room, 707, small and basic, typical of a 3 star offering. Certainly not how Expedia described it. Requested a change, called reception and was told the hotel was full and what did I expect them to do. Received an email at 3pm the next day saying another room was available and would be reserved until 5pm. I didn’t check my emails until the following morning as I was on holiday so no change was made. No message on the room phone, no note, no text. Very much a half hearted attempt to tick box the situation. Not the standard I normally receive in 5* hotels. Housekeeping was hit and miss, glasses just wiped, not changed. Breakfast was great as we went in early so we received good service. Had to join in the ‘towels on sunbeds before breakfast’ game which I haven’t had to for years. General staff around the property were polite and friendly. Overall the property is in good condition. My top tips would be to take good quality earplugs as the rooms are not soundproofed and book the most expensive room you can find as the standard rooms are too basic

Second time here, better than the first.

Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.

I loved everything about it. Entire property was clean & well maintained. Staff were friendly & incredibly helpful. Great dining options. Huge amount of drinks to choose from. The spa was just divine!! Will absolutely be going again.

The biggest disappointment here was the room, 707, small and basic, typical of a 3 star offering. Certainly not how Expedia described it. Requested a change, called reception and was told the hotel was full and what did I expect them to do. Received an email at 3pm the next day saying another room was available and would be reserved until 5pm. I didn’t check my emails until the following morning as I was on holiday so no change was made. No message on the room phone, no note, no text. Very much a half hearted attempt to tick box the situation. Not the standard I normally receive in 5* hotels. Housekeeping was hit and miss, glasses just wiped, not changed. Breakfast was great as we went in early so we received good service. Had to join in the ‘towels on sunbeds before breakfast’ game which I haven’t had to for years. General staff around the property were polite and friendly. Overall the property is in good condition. My top tips would be to take good quality earplugs as the rooms are not soundproofed and book the most expensive room you can find as the standard rooms are too basic

Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.

Second time here, better than the first.

The biggest disappointment here was the room, 707, small and basic, typical of a 3 star offering. Certainly not how Expedia described it. Requested a change, called reception and was told the hotel was full and what did I expect them to do. Received an email at 3pm the next day saying another room was available and would be reserved until 5pm. I didn’t check my emails until the following morning as I was on holiday so no change was made. No message on the room phone, no note, no text. Very much a half hearted attempt to tick box the situation. Not the standard I normally receive in 5* hotels. Housekeeping was hit and miss, glasses just wiped, not changed. Breakfast was great as we went in early so we received good service. Had to join in the ‘towels on sunbeds before breakfast’ game which I haven’t had to for years. General staff around the property were polite and friendly. Overall the property is in good condition. My top tips would be to take good quality earplugs as the rooms are not soundproofed and book the most expensive room you can find as the standard rooms are too basic