East Coast Ski Holidays

The rooms and amenities were excellent. The drinks were surprisingly good and, unlike many all-inclusive resorts, they were not watered down. The resort definitely did not cut corners when it came to the beverage quality. The food was average, but that’s fairly typical for an all-inclusive resort. There was enough variety that most guests will find something they enjoy. The ice cream shop was a standout and quickly became one of our favorite spots. The pools were another highlight—large, clean, and spacious, with plenty of seating available throughout the day. Unfortunately, the service was a major disappointment. Many staff members were rude, dismissive, and at times appeared to mock my friend and me. We frequently had to ask multiple times for assistance, food, or drinks before receiving any service. When we requested an additional towel for our room of two guests after only receiving one, we were met with hostility and never received the towel. Service in several of the restaurants was also lacking, with some servers providing minimal attention or support. That said, one employee completely changed our experience. Julio, one of the bartenders, was outstanding. He was welcoming, friendly, and genuinely made us feel valued as guests. His kindness and professionalism stood out and were easily the best part of the service experience.

The rooms and amenities were excellent. The drinks were surprisingly good and, unlike many all-inclusive resorts, they were not watered down. The resort definitely did not cut corners when it came to the beverage quality. The food was average, but that’s fairly typical for an all-inclusive resort. There was enough variety that most guests will find something they enjoy. The ice cream shop was a standout and quickly became one of our favorite spots. The pools were another highlight—large, clean, and spacious, with plenty of seating available throughout the day. Unfortunately, the service was a major disappointment. Many staff members were rude, dismissive, and at times appeared to mock my friend and me. We frequently had to ask multiple times for assistance, food, or drinks before receiving any service. When we requested an additional towel for our room of two guests after only receiving one, we were met with hostility and never received the towel. Service in several of the restaurants was also lacking, with some servers providing minimal attention or support. That said, one employee completely changed our experience. Julio, one of the bartenders, was outstanding. He was welcoming, friendly, and genuinely made us feel valued as guests. His kindness and professionalism stood out and were easily the best part of the service experience.