4 Star Hotels in Clapton on the Hill, Cheltenham

"Our first room wasn’t great, safe not working, lamp not working and shade torn, pillows were more like cushions, curtains torn and very creased! Desperately in need of a revamp. We were moved to a different room on our 2nd day which was an improvement but still in need of a revamp. Rooms are tired. For the price we paid we expected it to be 4 star but it’s more like 3 star. No Tissues or facecloths - Little things but necessary and what you’d expect from a 4 star hotel. No fridge in room either, again what you expect to be the norm when paying £150 per night. The great thing about it is that dogs can stay £30 per dog per stay) and are welcome in 2 restaurants, it was great to be able to take them with us at breakfast. All bedrooms that allow dogs are on ground floor which is great. The first night we had ate in the restaurant, we both ordered the chicken burger and chips, chips were cold and seemed to have been reheated several times, we returned them, they were replaced with more of the same. I think they were frozen chips but they were inedible. We didn’t eat there again! On the plus side breakfast was good. Overall the hotel is in a great spot, dogs allowed is the big draw for us and the parking, but rooms are really disappointing. I did hear some have been revamped but really the ones that haven’t shouldn’t be used or used at a discounted rate and guests told in advance. "

"The service was amazing staff are so friendly. We only had one problem our room smelt a bit like sewers you can only smell it when you walk in once you’re in the room for awhile it’s sort of goes because obviously you get used to the smell"

"Absolutely gorgeous hotel and I can't believe I got it for the price I did. I stayed alone on business mid week and the facilities were brilliant. A high standard Spa with a beautiful view out of the windows, decent sized gym (although it opened quite late at 7am, not the best when you have an early start - 6am would be perfect) and I even treated myself to a late evening massage (Emily was great). The food was delicious, especially the breakfast, and the staff were all very polite and helpful. I'd be staying much more often if the price was that achievable mid week (circa £120)."

"Very nice hotel with a great pool and jacuzzi and a decent breakfast "

"Nice room. Comfortable bed. Both kettle and coffee maker available with biscuits! Bottled water in fridge. Quiet and great location on main high street. Plenty of parking. Staff polite, friendly and helpful."

"Excellent weekend, staff very amenable. Very clean, food lovely."

"Always won’t let you know. With air con. "

"Highly recommended "

"The best part was the early opening of the.swimming pool etc. without children till 0800. lovely pool, good layout, and receptionist very pleasant. Other staff all very helpful, too. Will be back again, enabled us to explore Cotswolds and the Forest of Dean."