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Reviews of Moness Resort

3 out of 5
Moness Resort
Crieff Road, Aberfeldy, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 422 out of 972 reviews" "
Rating 8 - Good. 385 out of 972 reviews" "
Rating 6 - Okay. 117 out of 972 reviews" "
Rating 4 - Poor. 33 out of 972 reviews" "
Rating 2 - Terrible. 15 out of 972 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Dale

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Moness, its a great place for a relaxing time away. There is a small kids play area that could do with a few extra items and the pool was a little cool this time but that aside we will definitely be back.
Stayed 3 nights in Apr 2024
Response from nessie on 13 Apr 2024
Thank you for staying with us Dale- we look forward to welcoming you back again soon! Annie, Moness Reception Team

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a much needed quiet break here. Excellent facilities, well cared for, and friendly, responsive staff.
Stayed 7 nights in Apr 2024
Response from nessie on 13 Apr 2024
Thank you for staying with us Sarah! I hope we can welcome you back again soon. Annie, Moness Reception Team

10/10 Excellent

Mhairi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from nessie on 13 Apr 2024
Thank you for the kind feedback Mhairi - we're so pleased to see that you had a great stay and look forward to welcoming you back to Moness. Annie, Moness Reception Team

6/10 Okay

Grant

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Cabin hadnt been hoovered, broken shelf in fridge, one very overpriced resteraunt open after 5pm, no lifeguards at pool, pool water freezing - so cold that all 20 swimmers had leftlong before the session was over
Stayed 2 nights in Apr 2024
Response from Moness Reception Team on 10 Apr 2024
Thank you for your feedback Grant - we really appreciate it. Our Spa Pool is unattended and all children must be accompanied in the Pool. I hope we were able to sort any issues you experienced and look forward to welcoming you back to Moness soon.

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Megan on 19 Apr 2024
Thank you for staying with us1 We appreciate your kind feedback!

8/10 Good

David

Stayed 3 nights in Feb 2024
Response from Moness Reception Team on 20 Mar 2024
Thank you for staying with us and for leaving feedback David. We really appreciate it and hope to welcome you back again soon.

8/10 Good

Stuart

Travelled with family and small children
Liked: Cleanliness, staff & service
No hot water in the kitchen , place is getting a little dated . otherwise all ok
Stayed 2 nights in Feb 2024
Response from Nesse on 12 Feb 2024
Thank you for taking to time to leave feedback. We are very sorry about the maintenance issue in your accommodation, and thank you for highlighting this. I have passed this along.We hope we can welcome you back to Moness in the future and meet all expections.Kind Regards,The Reception Team

6/10 Okay

Debbie

Travelled with family
Not returning
Hotel stay our Rom was big but very nosey with people upstairs also we decided to have dinner service was soooooo slow staff were ok but then after long wait after getting dinner 15 min wait for bill we actually went up and payed at the bar as no one came back to us. Fridge in room not turned on and stank will not stay again. Only positive was breakfast was lovely
Stayed 1 night in Jan 2024
Response from Nessie on 27 Jan 2024
Thank you for taking the time to leave feedback Debbie. Your comments have been passed to the relevant departments to investigate. We apologise that this has been your recent experience with us and we hope to improve this for the future.Kind regards,Moness Reception

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nesse on 23 Jan 2024
Thank you for your kind feedback, we really appreciate it and hope we can wlecome you back to Moness in the future. Kind Regards,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We went for a last minute 2 night escape. We had a 2 bedroom cottage and were amazed at the space. Everything was perfectly clean. The bathrooms appear to have been renovated recently. Kitchen had everything we needed to cook breakfast and an evening meal one night. We ate in the hotel restaurant one night and can’t fault the food. It did feel a little expensive but no complaints. We wandered into Aberfeldy on the Saturday and had lunch at a lovely place we stumbled across, the three lemons, highly recommended. Some lovely walks around the resort. We used the pool and hot tub and again no complaints. Couldn’t fault any of the staff who were all very pleasant and happy to help or advise. We will be back and have already recommended to others. Our only gripe would be the 10am checkout time, 11am feels more normal but guess with the size of the cottages and resort there is a lot of cleaning to be done on a changeover day.
Stayed 2 nights in Jan 2024
Response from Nessie on 18 Jan 2024
Thank you for your kind feedback Andrew. We 're delighted to see that you had a great stay at Moness and if you'd like us to organise a late check out for you next time you stay with us at Moness, please ask at Reception on check in.Moness Reception Team

8/10 Good

Claire

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Nessie on 18 Jan 2024
Thank you for taking the time to leave feedback Claire. We're so pleased to see that you enjoyed your stay and I hope we can welcome you back again soon. Moness Reception Team

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 3 nights in Jan 2024
Response from nessie on 18 Jan 2024
Thank you for the kind feedback Clare. It's lovely to see that you had a great stay at Moness, and we look forward to welcoming you back again soon. Moness Reception Team

10/10 Excellent

Napoleon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed a few times before, nice surroundings room was clean and enjoyed the stay.
Stayed 2 nights in Dec 2023
Response from nessie on 18 Jan 2024
We're so pleased that you enjoyed your stay and I hope we can welcome you back again soon. Moness Reception Team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Nessie on 18 Jan 2024
Thank you for taking the time to leave feedback David. We're so pleased to see that you had a great stay at Moness and hope to welcome you back again soon. Moness Reception Team

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room very comfortable and spacious, Due to weather conditions on the 27th dec the power went down for a while however it did go back on later that day then they had problems with the boilers so unfortunately no hot water for the rest of my stay. There was showers in the changing rooms at the pool but as you can imagine they would be busy. Anyway apart for that i had a great time and wouldnt hesitate to return .
Stayed 2 nights in Dec 2023
Response from Nessie on 6 Jan 2024
Thank you for taking the time to leave feedback Maureen!We're so pleased to see that you had a great stay at Moness and I'm sorry the Engineer was delayed with the storm.We look forward to welcoming you back again soon.Moness Reception Team

6/10 Okay

kirstie

Stayed 1 night in Dec 2023
Response from Nessie on 7 Jan 2024
Thank you for taking the time to leave feedback Kirstie. I hope you enjoyed your stay at Moness and that we have the chance to impress in the future.Moness Reception Team

8/10 Good

Kaye

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really enjoyed our stay. Loved the cottage. The only issue was the mattresses in both bedrooms were very uncomfortable. Apart from that the cottage is well appointed and the whole estate is lovely as are all the staff we encountered.
Stayed 2 nights in Dec 2023
Response from Nessie on 6 Jan 2024
Thank you for taking the time to leave feedback Kaye!We're so pleased that you had a great stay at Moness, and I'm sorry that you found the beds uncomfortable. I hope we were able to sort this for you.

10/10 Excellent

Allwyn

Stayed 2 nights in Dec 2023
Response from nessie on 7 Jan 2024
Thank you for your kind feedback Allwyn.We're delighted to see that you enjoyed your stay and I hope we can welcome you back again soon.Moness Reception Team

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break at Moness.
In the earlier part of this review I have given 5 stars for comfort, cleanliness and service so I don't really have anything to add to that.
Stayed 3 nights in Dec 2023
Response from nessie on 6 Jan 2024
Thank you for the kind feedback Tommy! We look forward to welcoming you back to Moness again soon.

8/10 Good

Kenny

Liked: Staff & service, property conditions & facilities, room comfort
Huge rooms at outskirts of town
Nice hotel at the outskirts of the town. Room was huge, maybe better for big families with need of extra bed.
Stayed 1 night in Nov 2023
Response from Nessie on 6 Jan 2024
Thank you for your kind feedback Kenny! I hope we can welcome you back to Moness again soon.

4/10 Poor

Bryn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Spa facilities, hot tub broken, steam room broken, sauna working but a big wooden panel broken and hanging off the wall and the pool, too crowded. Dinner at their restaurant, the food was ok. The menu was very limited so we ended up getting 5 starters to make a tapas style meal. Bedroom, bed was very old. As soon as you sat on it you were hitting the hard base. The bathroom, very clean but very dated. Beautiful stand alone Victorian style bath ruined by rust around the plug hole and various other spots. Would not recommend, sorry Moness.
Stayed 1 night in Nov 2023
Response from Nessie on 19 Jan 2024
We so sorry to read that there was some damage to the complementary Spa facilities during your stay andI'm sorry too, that you found the bed uncomfortable. I hope we had the opportunity to sort this for you.Annie, Moness Reception team

8/10 Good

Edmund

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location and the staff were very friendly. We had a cottage which had a great view. The sofa was a bit tired looking. The main restaurant food was just ok.
Stayed 2 nights in Nov 2023

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Beautiful hotel in amazing area. Great breakfast fabulous clean good size rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service
Grounds are lovely and ideal location however, Changing room at pool had a very strong smell of urine. We stayed in the hotel, we were kept up most of the night by the sound of the room above walking about, flushing the toilet etc. there was also a large green fire exit light in the room that lit the room up all night.
Stayed 1 night in Oct 2023

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - not pram friendly
We stayed in a courtyard cottage which was a brilliant size for our needs. I brought my toddler and he absolutely loved it. It does have a stair gate at the top of the stairs which is very handy but one at the bottom would have been amazing as the ground level is all open plan. It’s grounds themselves aren’t the best for prams so keep in mind if walking into the town.
Stayed 2 nights in Oct 2023

8/10 Good

Frances Jane

Liked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Margaret

Stayed 2 nights in Oct 2023

10/10 Excellent

PATRICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A break from the norm
Comfort and Cosiness and plenty space for our 2yr old to run-around. Happy days.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Allan

Stayed 1 night in Sep 2023

8/10 Good

william

Stayed 2 nights in Sep 2023

10/10 Excellent

Rhoderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Hotel has been modernised internally and the large spacious bedroom was well presented and clean. The bathroom was ginormous and the large Victorian style bath very welcoming after a day on the hills. The pool area was excellent and barely used during our visit. Can thoroughly recommend and we intend to return.
Stayed 2 nights in Sep 2023

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stay
We enjoyed our stay. Everywhere was clean, but on closer look, a lot of decorating needs done. Our paint work needs touched up in our. Chalet and outside everywhere needs a face lift. Used the pool, great, but not the restaurant. Would stay again.
Stayed 3 nights in Aug 2023

6/10 Okay

David

Liked: Cleanliness, room comfort
Not a particularly memorable experience.
There are better alternatives which offer more value for money. The staff are nice but the rooms are tired and need a refurbishment. On the Saturday night I stayed, there was no Food available on the premises due to a wedding they were hosting. If you are a young family with kids, the pool would be great although not all the facilities were operational during my weekend. Overall, it was just about ok but I won’t be back.
Stayed 2 nights in Aug 2023

10/10 Excellent

Diane

Stayed 3 nights in Aug 2023

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

James

Uncomfortable beds
Stayed 6 nights in Aug 2023

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and great base for 4 days 👍
Stayed 4 nights in Aug 2023

8/10 Good

Greg

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great scenic location with plenty walking routes nearby. Food average and drinks list expensive. Pool opening hours restrictive kids can’t swim until after 9am.
Stayed 1 night in Aug 2023
Response from Nessie on 9 Aug 2023
Thank you for your feedback David. We do reserve the 8am session for our guests in the Spa Pool who wish a peaceful morning swim, but children are welcome to use the Pool accompanied at all the other sessions.We're so pleased that you all enjoyed the beautiful walks around Moness, which is a great base to enjoy Perthshire legendary scenery.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service
Nice but tired.
Nice place. Wouldn’t say 4 star. cottage 86 quite tired and worn out. Nice garden and duck pond. Swimming pool often fully booked despite not many (< the 16 max). Great service and friendly staff. Kid’s entertainment lacking and basic.
Stayed 4 nights in Jul 2023
Response from Nessie on 6 Aug 2023
Thank you for your feedback. Our guests on the whole are very positive about our booking system which ensures that busy periods are still enjoyable as the Spa Pool and Facilities are never overcrowded. We'll always help to get you booked in at Reception, so please ask us!Moness Reception Team

4/10 Poor

Daniel

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice place but poorly maintained. On site food was not good and neither was the service. Room wasnt very clean on arrival and the house keeping (although friendly) did little more than make the beds and replenish consumables
Stayed 3 nights in Jul 2023
Response from Nessie on 6 Aug 2023
Thank you for taking the time to leave feedback Daniel,I'm sorry that we didn't meet expectations on this occasion and I've passed on you comments to our Manager. We hope we can impress you on another date. Kind regards,Moness Reception Team

6/10 Okay

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Good location for visiting the local area. Room was large. Breakfast was average. Shame bookings had to be made to use the pool. Restaurant had very limited hours so we ate in the town instead
Stayed 3 nights in Jul 2023
Response from Nessie on 27 Jul 2023
Thank you for taking the time to leave feedback Henry. We do have Pool bookings to ensure that the Spa Pool and Facilities are comfortable for our guests and never overcrowded. We hope you had a lovely stay!Moness Reception Team

6/10 Okay

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of positives from our one night stay here but as we were travelling with a toddler, there were a couple of things that made it a little more difficult than it could have been. First of all, and not the hotel's fault, there was an issue with the water supply which meant we couldn't bath our son in the evening. We had dinner in the Uisge restaurant which was fine but also had loud music blaring like it was a bar but at 6.30pm on a Sunday evening. Finally, we took our son to the pool in the morning for what we were told was the kids swimming session and the pool room and water temperature were so cold that we had to take him back out after a few minutes as he was shivering (other families who were in the pool were also complaining about the cold). Overall, it was a nice place to spend a night but could certainly be a little better for families!
Stayed 1 night in Jul 2023
Response from Nessie on 27 Jul 2023
Thank you for taking the time to leave feedback. We were sorry that water supplies were disrupted in the Aberfeldy area during your stay and this meant the Pool had to be switched off until safe levels were re-established, so it wasn't as warm as normal.We hope we can welcome you back to Moness again in the near future!Moness Reception team

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great time with family. Clean and friendly staff.
Stayed 2 nights in Jul 2023
Response from Nessie on 27 Jul 2023
Thank you for your kind feedback Karen. We're all delighted to see that you had a great stay at Moness and we look forward to welcoming you back again soon. Moness Reception Team

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a junior suite in the hotel. It was very spacious and spotlessly clean. Staff were extremely friendly and helpful.
Stayed 2 nights in Jul 2023
Response from Nessie on 27 Jul 2023
Thank you for the lovely feedback laura, We're so pleased that you had a great stay at Moness and we look forward to welcoming you back again!Moness Reception Team

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities although hotel rooms could so with air conditioning as tgey were very warm in spite of having the windiws open.
Stayed 1 night in Jun 2023
Response from Nessie on 27 Jul 2023
Thank you for your feedback David! it is so unusual to have such warm days in Scotland! We're so glad that you enjoyed your stay at Moness and we look forward to welcoming you back in the future. Moness Reception Team