Dear Daniel,Thank you for taking the time to provide us with your feedback. We are thrilled to hear that our staff were friendly and helpful during your stay at our hotel. We strive to provide excellent customer service and are happy to hear that our efforts have made a positive impression on you.We hope to have the opportunity to welcome you back to our hotel in the future.Best regards,Hotel Management

Dear Victor,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations.We apologize for any issues you may have encountered during your stay with us. We take all guest feedback seriously and will investigate each issue mentioned in order to improve our service and prevent similar issues from happening again in the future.We do hope that you will give us another chance to provide you with a more satisfactory stay experience in the future.Best regards,Hotel Management

Dear Victor,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. Best regards,Hotel Management

Dear Tabor,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We are sorry to hear that our room services did not meet your expectations.We appreciate your feedback regarding the lack of water and coffee in the room. We take this feedback seriously and will review this with our team immediately. We aim to ensure that our guests have everything they need to be comfortable during their stay with us, and we apologize for any inconvenience caused.We hope to have the opportunity to welcome you back and provide you with an improved stay experience.Best regards,Hotel Management

Dear Chetan,Thank you for taking the time to provide us with your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had an excellent experience with us and we appreciate your rating of 5 out of 5!Our team always strives to provide the best possible service to ensure that our guests have a memorable experience with us. We're excited to hear that we were able to meet your expectations and make you feel comfortable during your stay.Once again, we thank you for choosing our hotel and we look forward to welcoming you back soon.Best regards,Hotel Management

Dear Dawit,Thank you for rating us!

Dear Daniel,Thank you for telling us about your experience at Ethiopian Skylight Hotel, Addis Ababa, during your stay. It is always a pleasure to receive positive feedback.

Dear Endegena,Thank you for rating us!

Dear Ramadan,Thank you for rating us!

Dear James,Thank you for rating us!

Dear Safawo,Thank you for taking the time to share your review of your recent stay with us. We apologize for the disappointing experience you had and appreciate your feedback. Thank you once again for bringing these concerns to our attention. We greatly appreciate your feedback, as it allows us to continuously improve our services. If there is anything further we can assist you with, please do not hesitate to contact us directly.Yours sincerely,Hotel Management

Dear Kwame,Thank you for writing such a kind review about your recent stay at the Ethiopian Skylight Hotel. We are delighted that you found our hotel exceptional and luxurious and thoroughly enjoyed your stay with us.At Ethiopian Skylight Hotel, we strive to offer the utmost comfort and service to all our guests, and we are pleased to know that we were able to deliver this to you during your visit. Your positive feedback is truly encouraging to our team as we continuously work towards providing a memorable experience for all our guests.We sincerely appreciate your kind words and are glad you were satisfied with our facilities and services. It was a pleasure to have you as our guest, and we hope to welcome you back shortly. Should you have any specific requests or preferences for your next visit, please do not hesitate to contact us, as we would be more than happy to assist you.Again, Thank you for choosing Ethiopian Skylight Hotel and sharing your positive experience. We value your patronage and look forward to serving you again soon.Warmest regards,Hotel ManagementEthiopian Skylight Hotel

Dear Mr. Dawit,First and foremost, we would like to express our gratitude for choosing Ethiopian Skylight Hotel for your recent stay. We appreciate the time you took to share your feedback with us.We regret to learn from your review that the service provided by our staff did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused. We take your comments seriously and are committed to addressing the issues you raised.At Ethiopian Skylight Hotel, we strive to deliver exceptional customer service, and your feedback has shed light on areas where we need to improve. The training and development of our team members are of utmost importance to us, and we assure you that steps will be taken to provide them with additional training and guidance. We greatly appreciate your patience and understanding as we work towards enhancing our employees' skill sets, with the ultimate goal of delivering a more satisfying experience for our valued guests. Once again, we extend our apologies for any shortcomings you encountered during your stay. We genuinely value your feedback as it allows us to make necessary improvements for future guests. Please be assured that your concerns have been taken seriously and will be addressed promptly.Thank you for choosing Ethiopian Skylight Hotel. We hope to have the opportunity to welcome you back in the future, where we will do our best to provide you with the service excellence you deserve.Kind regards,Hotel Management

Dear Dennis,Thank you for sharing your review of Ethiopian Skylight Hotel. We appreciate your feedback and are delighted to hear that you found our location to be great, being conveniently close to the airport. Safety is a top priority for us, and we are glad that you felt secure during your stay.Moreover, we are pleased to know that you enjoyed the variety of restaurants available within the hotel. Providing a diverse culinary experience is one of our key objectives.We genuinely value your opinion, and it is through feedback such as yours that we are able to continuously improve our services. If there is anything specific you feel needs attention or any suggestions you wish to make, please do not hesitate to contact our management team directly at [hotel email address]. We are always eager to exceed the expectations of our valued guests.We look forward to welcoming you back to Ethiopian Skylight Hotel in the future, should your travels bring you to this region again.Kind regards,Hotel Management

Dear Mishael,Thank you very much for taking the time to leave a review of your recent stay at Ethiopian Skylight Hotel. We appreciate your feedback and are pleased to hear that our staff were friendly and accommodating during your visit.We take great pride in providing exceptional service to all our guests, and your kind words are a testament to our team's commitment. We are thrilled to have met your expectations during your stay.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to reach out to us. We look forward to welcoming you back to Ethiopian Skylight Hotel in the near future.Kind regards,Hotel Management

Dear Abdulbasit,Thank you for taking the time to share your feedback regarding your recent stay at Ethiopian Skylight Hotel. We genuinely appreciate your continued loyalty as our returning guest.We sincerely apologize for any inconvenience caused by the lack of awareness regarding the VIP benefits and for the previous instances where you experienced issues with key cards and room cleanliness. It is disheartening to hear that we were unable to meet your expectations on these occasions.Rest assured, we have taken your concerns seriously, and we will address them promptly with our front desk team. We will implement additional training to ensure that all staff members are well-informed about our VIP program and its associated benefits. Moreover, we will work diligently to prevent any future occurrence of malfunctioning key cards or cleanliness issues within the rooms. To express our genuine concern for your experience, we would like to extend an invitation to you for a complimentary stay at the Ethiopian Skylight Hotel. During your upcoming visit, we will ensure that all VIP benefits are provided to you seamlessly. Our goal is to regain your trust and showcase the exceptional service that we strive to offer.Once again, we sincerely apologize for any inconvenience caused during your previous stays. We appreciate your valuable feedback, and we look forward to the opportunity to make amends during your future visit.Kind regards,Hotel Management

Dear Gemeda,Thank you very much for taking the time to provide us with your feedback on your recent stay at Ethiopian Skylight Hotel. We appreciate your input and value your opinion as it helps us to constantly improve our services.We understand that you rated your experience an 8 out of 10, indicating that there might have been some areas that did not meet your expectations. We would be grateful if you could kindly provide us with more specific details about the concerns you had during your stay, so that we can promptly address and resolve them.At Ethiopian Skylight Hotel, our utmost priority is to ensure that each guest has a comfortable and enjoyable experience. Therefore, we sincerely apologize for any inconvenience you may have encountered during your stay. Rest assured, we are committed to resolving any issues raised in order to enhance the quality of our service.We kindly request you to reach out to us with more details such as the specific areas of concern or any suggestions you may have. Our dedicated team is fully committed to investigating and taking appropriate action to ensure that we continually improve our services.Once again, thank you for sharing your feedback with us. We look forward to hearing from you soon and working towards making your next stay with us a truly exceptional one.Kind regards,Hotel Management

Dear Franka Akondip,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at Ethiopian Skylight Hotel. We greatly appreciate your kind words and are delighted to learn that you found our staff welcoming and the rooms clean and well kept.At Ethiopian Skylight Hotel, we strive to provide exceptional service and maintain a pleasant and comfortable environment for our guests. Your positive experience is a testament to our ongoing efforts. Your feedback serves as motivation for our team to continue delivering the highest level of hospitality.Should you have any further suggestions or concerns, please do not hesitate to reach out to our management team. We value your input and constantly aim to improve our services.Once again, thank you for choosing Ethiopian Skylight Hotel, and we look forward to welcoming you back in the future.Kind regards,Hotel Management

Dear Salah,We are happy that you have enjoyed your stay with us!Regards,

Dear Emnet,Thank you for taking the time to provide us with your feedback on your recent stay at Ethiopian Skylight Hotel. We greatly appreciate your enthusiasm and are delighted to hear that you had a five-star experience with us.We understand that although your overall stay was excellent, there may be some concerns that you would like to address. We value your opinion and want to ensure that all aspects of your stay meet your expectations. Could you kindly provide us with specific details regarding the areas where you feel improvements could be made? This information will allow us to address any issues promptly and provide you with an even more satisfactory experience in the future.Once again, we sincerely appreciate your positive rating and your valuable input. It assists us in continuously refining our services and exceeding guest expectations. If there is anything else we can do for you, please do not hesitate to let us know.Kind regards,Hotel Management

Dear Cymvelene, We are happy that you have enjoyed your stay with us!Regards,

Dear Hiwot,Thank you for sharing your experience with us!Your feedback is very critical to us. We continuously strive to meet your needs and expectations on your next stay.

We're so glad to see that you enjoyed your stay and rated us 5 out of 5! It was a pleasure hosting you.

We're glad you enjoyed your stay and rated us 10 out of 10!It was a pleasure hosting you.

Thank you for your feedback! We appreciate your input and will use it to make improvements in the future. As for the service, we will work with our restaurant staff to make sure that guests are receiving the best service possible.

Thank you

Thank you

Thank you