Agua Escondida Hotel Guide - Hotels with Pool in Agua Escondida, San Antonio Palopo

"This hotel stands out in Panajachel due to its modern conveniences, spacious rooms, with nice views and balconies. The pool area is great to relax whether you have kids playing in one end of the pool or adults in the other area. There also two hot tubs that operate on a reservation system. The hot tubs do appear older and need some tiles to be replaced and the water is not too hot but still relaxing for the cooler afternoons and evenings. The hotel restaurant was nice and convenient if you don’t want to venture out into the town. Location great right by the lake to take tours."

"Lovely property with amazing grounds to explore. Great food "

"This was our second stay at Casa Palopo. Although the rooms are wonderful and the property is gorgeous, it is a little tough to get around with so many stairs and no railings in sight. We like to hike, and unfortunately, this property is not conducive to that; the road is too busy to take your life in your hands, and the property itself has nothing. No one showed us the pools or gave us an orientation; we had stayed before, but things have been added such as the restaurant at the lake. We could see paddleboards at the pier, but had no idea if guests could use them or any other lake goodies. No tours are offered, and the "birding" there consists of offering you a pair of binoculars. The food was great and the people who work there all wonderful."

"Beautiful oasis just steps from the lively downtown Panajchel. The thermal pool is very relaxing and the waterfall was fun to walk through to cool off. Our room was very large and comfortable with a nice sitting area outside the room. The staff were very friendly and helpful. The entire property is very clean and we felt extremely safe."

"Good"

"This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one was helpful or interested in resolving the issue. The explanation I received was that their office computer connected by LAN was working, so the problem must be Wi-Fi. They also blamed the internet provider. In other words, no one took responsibility. One staff member even told me that because this is an “eco-resort,” guests shouldn’t need internet. That response is dismissive. Many guests still need internet for work, communication, or basic travel planning. For one of the more expensive properties around Lake Atitlán, the lack of amenities and the failure to provide reliable internet is unacceptable. The view is fantastic, but the experience did not match the price. Management should address both the connectivity issue and how staff handle guest concerns."