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Reviews of The Level at Melia Alicante - Adults Only

4 out of 5
The Level at Melia Alicante - Adults Only
Plaza del Puerto, 3, Alicante, Alicante

Reviews

8.6

Excellent

Rating 10 - Excellent. 70 out of 120 reviews" "
Rating 8 - Good. 30 out of 120 reviews" "
Rating 6 - Okay. 9 out of 120 reviews" "
Rating 4 - Poor. 6 out of 120 reviews" "
Rating 2 - Terrible. 5 out of 120 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

William, West Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel has decided that there is no air conditioning as it is still just spring. it was over 25C/77F in the room, south facing. A fan was provided... Still over 23C in the morning. Nice hotel but if you want a good night's sleep, choose somewhere else. Hate to imagine what it would have been like if it had been warm outside...high was only 22C
Stayed 2 nights in Mar 2024

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, fantastic service and great location. We stayed in the Level and believe it was excellent value for money. We were well looked after throughout, the hotel was immaculate, all the food excellent and a great drinks selection. The hotel offers easy access to the beach and Alicante itself. Would recommend and would happily stay again. Only issue we had was that the Expedia page states they offer free airport transfers. The hotel do not offer this so this should be removed from the page on here.
Stayed 3 nights in Jan 2024

4/10 Poor

Brian

Disliked: Property conditions & facilities
Conned by The Level Melia Alicante - Adults Only
Very disappointed. Because of renovation taking place on The Level we were given a standard room in another part of the Hotel despite the fact that when we booked the room in August 2023 we were told when we arrived that the work had started before then. In other words we were conned.
Scaffolding on The Level on 29th December 2023.
Stayed 12 nights in Dec 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Stayed 3 nights in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Gearoid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Level is nice because away from rest of the hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Ann

Stayed 4 nights in Jun 2023

10/10 Excellent

Susan, Folkestone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant!!
Stayed 4 nights in Jan 2023

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room with amazing view
The food was excellent, nothing to complain about. Service was good, Silvia extended our stay 2 hours, very kind and lovely. We paid full board, and every penny was worth it. The spa is not including, a bit shame. Overall, we loved the hotel's view and location.
Stayed 1 night in Nov 2022

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Harry, Herriman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! It was a surprise that we had access to the VIP area with snacks, drinks and happoy hour. A dissapointment that they give you all these amenities but breakfast is not included.
Stayed 1 night in Oct 2022

2/10 Terrible

ADAM

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

8/10 Good

CRAIG, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concept is good, a hotel within a hotel, andnot unlike concierge floors that some hotels have. The lounge area with snacks and beverages as well as breakfast is quite nice.
Stayed 1 night in Jul 2022

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contrary to the below reviews, they corrected the problem and the Level staff are always great.
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fab Exec lounge & great pool, well located hotel
Exec lounge and pool made the stay for us. Hotel rooms were clean and good amenities but smaller than the standard rooms at the Melia Spa Port Maris next door. But overall the fact it’s Adults only and you had the free food & drinks at the lounge all day means we would defo stay here again, maybe just pay for an upgraded room. Very good location for hitting the town too.
Stayed 2 nights in Jun 2022

2/10 Terrible

Aman

Disliked: Staff & service, amenities
Hello. I am staying in room 1105 and am being badly disturbed by the level of music I have to hear tonight. The Staff at reception don’t seem to care and say “nothing we can do”. I have stayed here for 6 nights and have spent 3000 euros for this week and this is the most pathetic service I have ever experienced. You clearly do not care about your guests and have ruined my stay here. Why should any guest have to feel this Bass and loud music all night? I have very important meetings tomorrow and you have destroyed any confidence I have In your service. I have travelled around the world in some of the finest hotels and this by far is the WORST i have ever seen. I would like the Managers emails address and telephone number because I will be giving very bad reviews and will make sure I take this to the headquarters.
Stayed 1 night in Jun 2022

2/10 Terrible

Aman

Business traveller
Disliked: Staff & service, amenities
Hello. I am staying in room 1105 and am being badly disturbed by the level of music I have to hear tonight. The Staff at reception don’t seem to care and say “nothing we can do”. I have stayed here for 6 nights and have spent 3000 euros for this week and this is the most pathetic service I have ever experienced. You clearly do not care about your guests and have ruined my stay here. Why should any guest have to feel this Bass and loud music all night? I have very important meetings tomorrow and you have destroyed any confidence I have In your service. I have travelled around the world in some of the finest hotels and this by far is the WORST i have ever seen. I would like the Managers emails address and telephone number because I will be giving very bad reviews and will make sure I take this to the headquarters.
Stayed 4 nights in Jun 2022

6/10 Okay

Claire-Marie

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2022

8/10 Good

Patricia Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable quiet rooms however very long corridors with odd extended W design - not good for people with walking issues. Rang to ask a question about the dining and no answer from concierge reception or restaurant despite trying each twice for a considerable time . Staff appear busy and preoccupied . Have a further longer stay booked which am looking forward to.
Stayed 1 night in Jun 2022

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from The Melia Alicante Team on 22 Feb 2022
Dear Rajesh, We are very happy to know that you have enjoyed your stay with us Kindest Regards, The Guest Experience Team

10/10 Excellent

Gwendolene

Travelled with partner
Liked: Cleanliness
Love the level at Melia hotel we go twice a year
Stayed 3 nights in Dec 2021

6/10 Okay

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2021

10/10 Excellent

LINDA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 mid 50s friends
Anazing service and place. Snacks and drinks available throughout the day were varied and plentiful. One side of hotel overlooks the beach, the other the marina which gets the sun in the evening. We will definitely stay again.
Stayed 3 nights in Oct 2021

8/10 Good

Sheena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girly night away with friends
Was very difficult to find the check in desk and a long walk through many corridors. Once there it was very slow to get checked in. At first booking couldn’t be found then I had to forward various emails to the receptionist with the booking reference and proof of payment. Didn’t feel that this was a good start to what turned out to be a very relaxing and enjoyable stay.
Stayed 1 night in Oct 2021

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from “the level” suite was beautiful. Beds very comfortable. All the little extras-tapas,desert time, complimentary drinks in the private “level” pool area were very nice as well. Did not get to use pool as I prefer salt water and the hotel is next to a very beautiful sandy beach, but the pool was always very busy so I would assume the other guests were enjoying it. :)
Stayed 2 nights in Sep 2021

8/10 Good

Karim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2021

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel - a little noisy on the Level (marina side) due to traffic. We have previously stayed at the Melia but on the top floor.
Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveller

Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and clean. Very good location.
Stayed 1 night in Aug 2020

10/10 Excellent

Nailya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Great experience, extended... twice
Stayed 3 nights in Aug 2020

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Weekend Break.
Great hotel, next to the beach and marina. Clean, modern and highly recommended!
Stayed 2 nights in Jul 2020

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great spot in Alicante which is a charming town.
Stayed 1 night in Jul 2020

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay from start to finish
Fantastic stay, staff excellent. Great weather. Will be returning
Stayed 1 night in Jul 2020

8/10 Good

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great situation
Fantastic situation - beautiful views all around
Stayed 4 nights in Mar 2020

10/10 Excellent

Michelle, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely views, service excellent, modern clean rooms, fantastic break overall
Stayed 3 nights in Mar 2020

10/10 Excellent

Rob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short winter break
Good thing about the Level is you have your own check in desk, on The Level between ground floor and 1st (might have been better if this is communicated better before you arrive in case there is a queue at check in). Very friendly staff when I checked in and I had a large, clean and fresh double room overlooking the harbour. Breakfast in the Level room was excellent each day and it was a struggle to stop eating! As it’s by the beach, great views of the sea when relaxing by the pool and then the harbour when the sun has moved round in the afternoon. Back in Alicante in the summer and looking forward to staying here again.
Pool at The Level
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in was a joke. The receptionist couldn’t even tell me the pool hours and told me about a pool that was supposed to be open but was under renovations. And pools close too early and are not heated. Stayed here one night and had room service come in while we were gone which I thought was weird and an invasion of privacy. Had to call multiple times to the front desk for them to pick up and when the phone was answer the guy said “yes”?! Like I am a bother. Overall not a good experience. Hotel is beautiful but the staff and amenities need some serious help.
Stayed 1 night in Feb 2020

8/10 Good

Stephen

Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for three nights. We stayed on the Level side. Unfortunately remodeling started in the lobby area directly under our room the first day so the hammering during the day was not enjoyable. Otherwise the staff is great, views of the sea and location are ideal.
Stayed 1 night in Feb 2020

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality - great service
This is a high quality hotel which has very well trained staff During my staff, one part of the hotel was being renovated and upgraded, and despite those renovation works, the staff worked hard to maintain the high level of service - and the hotel was still very clean and tidy
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Excellent all round experience, only downside was the very uncomfortable fold down bed in the junior suite, would suggest a better mattress.
Stayed 5 nights in Dec 2019

10/10 Excellent

Zhong Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
Overall excellent hotel. Had issue with aircon in our room but this was soon sorted. Breakfast, snacks,Tapas in the Level were excellent. Unfortunately the wine and Cava were not. The wine I saw in a Supermarket on main tourist route at €4 a bottle so I guess the hotel are getting it a lot cheaper and from what I could see most people were leaving it. I guess it could be good for drains😀 other than that everything else was great and we would definitely stay again.
Stayed 4 nights in Sep 2019