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Reviews of Pestana Amsterdam Riverside

5 out of 5
Pestana Amsterdam Riverside
Amsteldijk 67, Amsterdam

Reviews

8.8

Excellent

Rating 10 - Excellent. 429 out of 727 reviews" "
Rating 8 - Good. 188 out of 727 reviews" "
Rating 6 - Okay. 57 out of 727 reviews" "
Rating 4 - Poor. 34 out of 727 reviews" "
Rating 2 - Terrible. 19 out of 727 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Harriet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property! It was very central and convenient location wise. I was a little unlucky during my stay as the fire alarm went off at 1.30am and disturbed my stay, asking us to evacuate and then stopped with no commentary nor did the check out staff mention anything when I checked out. My room was also right on the front on walking level which didn’t make me feel too safe as a woman travelling solo- people could see directly into my room from the street. Otherwise a lovely hotel
Stayed 1 night in Apr 2024
Response from Team Pestana Amsterdam Riverside on 2 May 2024
Dear Harriet,Thank you for your feedback regarding your recent stay at our property. We're glad to hear that you enjoyed the central and convenient location. We apologize for the inconvenience caused by the fire alarm disturbance during your stay. Your safety and comfort are our top priorities, and we regret any anxiety this may have caused. Please rest assured that we will investigate the incident to ensure proper procedures are followed in the future.We appreciate your comments about the room location, and we will take them into consideration for future improvements. Your feedback is valuable to us as we strive to provide the best experience for all our guests.Despite these challenges, we're delighted that you found our hotel lovely overall. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Pestana Amsterdam Riverside on 20 Apr 2024
Dear Joy,Thank you for taking the time to rate your experience with us. We truly appreciate your perfect score and are delighted to see that you were satisfied with your stay. If you have any additional feedback or if there's anything we can do to further enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay.Best regards,

8/10 Good

Veena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From this property easy to commute.
Stayed 4 nights in Apr 2024
Response from Pestana Amsterdam Riverside on 20 Apr 2024
Dear Veena,Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're pleased to see that you were satisfied with your stay. If you have any further comments or suggestions for improvement, please feel free to share them with us. We hope to have the pleasure of welcoming you back in the future.Best regards,

4/10 Poor

Leslyn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Pestana Amsterdam Riverside on 31 Mar 2024
Dear Leslyn,Thank you for choosing to stay with us.We hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, out of the way place
Stayed 2 nights in Mar 2024
Response from Team Pestana Amsterdam Riverside on 31 Mar 2024
Dear William,Thank you for choosing to stay with us and for sharing your feedback. We are glad to hear that you found our location to be great.We appreciate your kind words and hope you had a wonderful time during your stay with us.Warm regards,Team Pestana Amsterdam Riverside

6/10 Okay

Erica

Travelled with family
This hotel was fine. Nothing special, and when we tried to make an appointment for the spa, nobody answered the phone or was at the reception desk. It’s also a fairly long walk from most “tourist” spots in Amsterdam. I wouldn’t stay here again.
Stayed 3 nights in Mar 2024
Response from Team Pestana Amsterdam Riverside on 21 Mar 2024
Dear Ms. Erica,Thank you for taking the time to share your experience with us. We apologize for the inconvenience you encountered while attempting to make a spa appointment and for any inconvenience caused by our location's distance from popular tourist spots in Amsterdam.Your feedback is invaluable to us, and we will use it to improve our services and ensure a more seamless experience for our guests in the future. We regret that we fell short of meeting your expectations and sincerely hope to have the opportunity to regain your trust in the future.Best regards,

10/10 Excellent

Enza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the welcome, the room and the service.
Stayed 3 nights in Mar 2024
Response from Team Pestana Amsterdam Riverside on 15 Mar 2024
Dear Enza,We are thrilled to hear that you loved the warm welcome, the room, and the service provided during your stay. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.Thank you for sharing your positive feedback with us. We look forward to welcoming you back for another wonderful experience in the future.Best regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and the facilities are beautiful!
Stayed 1 night in Mar 2024
Response from Team Pestana Amsterdam Riverside on 14 Mar 2024
Dear Ms. Sarah,Thank you for your positive feedback!We're delighted to hear that you found our staff to be very helpful and that you enjoyed the beautiful facilities at our hotel. Ensuring a pleasant and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Best regards,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not close to centre. 20min bike ride which was fun or 15min in a taxi
Stayed 2 nights in Feb 2024
Response from Team Pestana Amsterdam Riverside on 25 Feb 2024
Dear Peter,Thank you for choosing Pestana Amsterdam Riverside for your stay in the city. Looking forward to welcoming you back soon!Best regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 3 nights in Jan 2024
Response from Team Pestana Amsterdam Riverside on 1 Feb 2024
Dear Andrew,Thank you for your feedback! We're delighted to hear that you enjoyed your room during your stay with us. We hope to welcome you back again soon!Best regards,

10/10 Excellent

Jeremy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Staff & food are very helpful stayed here many times and will continue to come back J.R
Stayed 3 nights in Jan 2024
Response from Team Pestana Amsterdam Riverside on 6 Feb 2024
Dear Jeremy,Thank you for your review! We are thrilled to hear that you find our staff and food to be very helpful. We truly appreciate your loyalty. It's always a pleasure to welcome you back each time you stay with us. Looking forward to your next visit!Best regards,

10/10 Excellent

justis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Pestana Amsterdam Riverside on 6 Feb 2024
Dear Justis,Thank you for staying with us and for sharing your experience.Looking forward to welcoming you back soon!Best regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Team Pestana Amsterdam Riverside on 10 Jan 2024
Dear Richard,Thank you for taking the time to leave a positive rating. We hope to have the pleasure of hosting you again in the future. If you have any specific comments or suggestions, feel free to share them with us.Best regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel complex. Check-in was a bit awkward but they "upgraded" me which was nice though I'm not sure if it really was one. Room was lovely and clean. The pool and saunas were so relaxing on a cold and rainy day. The breakfast was the true stand out - I'd come back just for that experience again.
Stayed 1 night in Dec 2023
Response from Team Pestana Amsterdam Riverside on 10 Jan 2024
Dear Jeffrey,Thanks for your feedback! We are glad you enjoyed our hotel complex, the upgraded room and the relaxing pool and saunas. It's fantastic to hear that our breakfast was a standout experience. We look forward to welcoming you back for another delightful stay.Best regards,

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice building. We stayed in a bigger room so size was ok. Amenities are nice. It’s walk to everything, or a quick ride. Staff was very nice, has valet parking.
Stayed 2 nights in Dec 2023
Response from Team Pestana Amsterdam Riverside on 10 Jan 2024
Dear Jana,Thank you for your positive review! We're delighted to hear you enjoyed our beautiful building, spacious room and amenities. It's great to know our convenient location and friendly staff, along with valet parking, contributed to a pleasant stay.We look forward to welcoming you back for another enjoyable experience.Best regards,

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back! I’m perfect two night stay and Lotus and Eren were so great! 10/10
Stayed 2 nights in Dec 2023
Response from Tiago Rodrigues on 8 Dec 2023
Dear Mr./Mrs. Christine, Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff, beautiful building.
Stayed 3 nights in Nov 2023
Response from Tiago Rodrigues on 22 Nov 2023
Dear Mr./Mrs. Melinda, Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Brendan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for business travel
Great customer service and all the amenities are nice.
Stayed 2 nights in Nov 2023
Response from Pestana Amsterdam Riverside on 15 Nov 2023
Dear Mr./Mrs. Ben Dominguez, Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Amsterdam Riverside

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms.
Beautiful historic hotel. Rooms are large and well appointed. Buffet is amazing! 29eu but worth it. *Elevators were under repair when we were there so had to do a lot of steps. Staff was very nice and carried our bags to and from our room.
Stayed 2 nights in Oct 2023
Response from Pestana Amsterdam Riverside on 13 Nov 2023
Dear Mr./Mrs. Anonymous, On behalf of our entire team at Pestana Amsterdam Riverside, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Amsterdam Riverside. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Amsterdam Riverside and regain your trust during your next visit.Warm regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff!
Stayed 3 nights in Oct 2023
Response from Tiago Rodrigues on 31 Oct 2023
Dear Mr./Mrs.Gillian, Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Amsterdam Riverside

8/10 Good

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms in the new section are spacious and modern, but the lighting is inadequate, and there is little surface space (such as desk or counter), just a small coffee table. Also, a bit off the beaten path for tourism, although there were some good restaurants nearby. Highly recommend Riviera Restaurant.
Stayed 2 nights in Oct 2023
Response from Tiago Rodrigues on 29 Oct 2023
Dear Mr./Mrs. undefined undefined, On behalf of our entire team at Pestana Amsterdam Riverside, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Amsterdam Riverside. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Amsterdam Riverside and regain your trust during your next visit.Warm regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Philippa, Sydenham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Pestana Amsterdam Riverside on 13 Nov 2023
Dear Mr./Mrs. Philippa,On behalf of the entire team at Pestana Amsterdam Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Carly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing at this hotel and I couldn’t recommend the property enough. The location is far enough away from the main part of town to be quiet but close enough to walk. And there are plenty of restaurant options nearby! It’s the perfect hotel!
Stayed 2 nights in Oct 2023
Response from Tiago Rodrigues on 16 Oct 2023
Dear Mr./Mrs. Carly,On behalf of the entire team at Pestana Amsterdam Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Bertrand

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitly a place to stay. The breakfast is amazing. Really nice rooms. Very convenient for a conference at RAI. We will come back.
Stayed 5 nights in Sep 2023
Response from Tiago Rodrigues on 16 Oct 2023
Dear Mr./Mrs. Bertrand,On behalf of the entire team at Pestana Amsterdam Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Amsterdam Riverside

8/10 Good

elena

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from The Team at Pestana Amsterdam Riverside on 5 Sept 2023
Dear Elena, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Amsterdam Riverside.Kind regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Team at Pestana Amsterdam Riverside on 5 Sept 2023
Dear Nancy, We were delighted to hear that your recent stay at Pestana Amsterdam Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Amsterdam Riverside for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Meytal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Team at Pestana Amsterdam Riverside on 5 Sept 2023
Dear Meytal,On behalf of the entire team at Pestana Amsterdam Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Rosa, Woodland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Pestana Amsterdam. It was clean with functional rooms were a big plus for us. We would stay again when back in Amsterdam-can't wait to be back. It is a bit far from all the attractions but we did not mind it. Quiet area with some stores and eateries around. Recommendations: have a ramp for suitcases or a porter for arrivals.
Response from The Team at Pestana Amsterdam Riverside on 18 Aug 2023
Dear Rosa,On behalf of the entire team at Pestana Amsterdam Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards

8/10 Good

Sergio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all, problem is that the hotel is too far from the city center
Stayed 3 nights in Aug 2023
Response from The Team at Pestana Amsterdam Riverside on 16 Aug 2023
Dear Sergio, We were delighted to hear that your recent stay at Pestana Amsterdam Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Amsterdam Riverside for your holiday. We look forward to hosting you again soon at our hotel.Kind regards

10/10 Excellent

Ciaran

Liked: Staff & service
Stayed 4 nights in Aug 2023
Response from The Team at Pestana Amsterdam Riverside on 9 Aug 2023
Dear Ciaran,On behalf of the entire team at Pestana Amsterdam Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards

10/10 Excellent

Maribel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean and would definitely come back
Stayed 3 nights in Jul 2023
Response from Staff Pestana Amsterdam Riverside on 27 Jul 2023
Dear Maribel, Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pestana is not 5 star
The staff, hygiene and service of hotel were not five star standard. The rating is not accurate. The spa was messy all the time, the steam room was impossible to use because it reaked of urine. Concierge and waiter at breakfast was cold and rude. I will never choose Pestana again.
Stayed 6 nights in Jul 2023
Response from Staff Hotel Pestana Amsterdam Riverside on 27 Jul 2023
Dear Guest, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Amsterdam Riverside for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards

8/10 Good

Alexia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from The Team at Pestana Amsterdam Riverside on 27 Jul 2023
Dear Alexia,On behalf of the entire team at Pestana Amsterdam Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards

4/10 Poor

Erin

Disliked: Staff & service
Was not offered room upgrade for any of the four nights I was there. Room was dark and on ground floor so noisy. What is the point of having Gold status if hotels are not going to honor it?
Response from Staff Hotel Pestana Amsterdam Riverside on 27 Jul 2023
Dear Erin, Thank you for taking the time to provide us with your feedback on your experience at Pestana Amsterdam Riverside. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Amsterdam Riverside. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards

10/10 Excellent

Griffin

Travelled with group
Liked: Staff & service, property conditions & facilities
Super friendly and helpful staff. Room and common areas were spotless.
Stayed 3 nights in Jun 2023
Response from Team at Pestana Amsterdam Riverside on 21 Jun 2023
Dear Griffin, Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Amsterdam Riverside

6/10 Okay

Glenn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from The Team at Pestana Amsterdam Riverside on 13 Jun 2023
Dear Glenn, On behalf of our entire team at Pestana Amsterdam Riverside, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Amsterdam Riverside.Best regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

GARRY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
High end, excellent staff. Beautiful location
Response from Pestana Amsterdam Riverside on 2 Jun 2023
Dear Garry,Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Michael, Dawsonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff Clean Wonderful neighborhood
Stayed 2 nights in May 2023
Response from Pestana Amsterdam Riverside on 23 May 2023
Dear Michael,Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards, The Team Pestana Amsterdam Riverside

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value for money
Stayed 2 nights in May 2023
Response from Pestana Amsterdam Riverside on 23 May 2023
Dear Nicola,On behalf of our entire team at Pestana Amsterdam Riverside, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Amsterdam Riverside. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Amsterdam Riverside and regain your trust during your next visit.Warm regards, The Team Pestana Amsterdam Riverside

10/10 Excellent

hollis

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bar
Stayed 3 nights in May 2023
Response from Pestana Amsterdam Riverside on 16 May 2023
Dear Hollis, On behalf of the entire team at Pestana Amsterdam Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team Pestana Amsterdam Riverside

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel.
Stayed 2 nights in May 2023
Response from Pestana Amsterdam Riverside on 16 May 2023
Dear Tim,We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Amsterdam Riverside.Kind regards, The Team Pestana Amsterdam Riverside

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in May 2023
Response from Pestana Amsterdam Riverside on 13 May 2023
Dear Gary,Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Amsterdam Riverside

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Pestana Amsterdam Riverside on 10 May 2023
Gentile Simon, A nome di tutto il nostro team al Pestana Amsterdam Riverside, vorremmo ringraziarla per il suo feedback molto positivo. La sua opinione è fondamentale per continuare a migliorare il nostro servizio e anticipare le esigenze dei nostri Ospiti.Siamo felici di sapere che abbiamo soddisfatto le sue aspettative. È stato un vero piacere per noi averla come ospite e speriamo di poterla ospitare nuovamente in futuro.Cordialmente, Il team del Pestana Amsterdam Riverside

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Team at Pestana Amsterdam Riverside on 9 May 2023
Dear Karen, On behalf of our entire team at Pestana Amsterdam Riverside, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Amsterdam Riverside.Best regards,

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so kind and attentive, friendly and went above and beyond! Food was great!
Stayed 2 nights in May 2023
Response from The Team at Pestana Amsterdam Riverside on 9 May 2023
Dear Cynthia, Thank you for your feedback on your stay at Pestana Amsterdam Riverside. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Amsterdam Riverside, and we look forward to welcoming you again soon.Best regards,

6/10 Okay

Larry, Greenville

Travelled with partner
Room was much smaller than advertised
Stayed 1 night in Apr 2023
Response from Pestana Amsterdam Riverside on 23 Apr 2023
Dear Mr. Larry, We would like to thank you for giving us your honest opinion on your stay. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Amsterdam Riverside for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Pestana Amsterdam Riverside

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is spotlessly clean. The staff are ALL polite, professional and efficient. Excellent hotel!
Stayed 3 nights in Apr 2023
Response from Pestana Amsterdam Riverside on 20 Apr 2023
Dear Mrs. Sara, We were delighted to hear that your recent stay at Pestana Amsterdam Riverside was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Amsterdam Riverside for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from The Team at Pestana Amsterdam Riverside on 9 May 2023
Dear Samuel, On behalf of our entire team at Pestana Amsterdam Riverside, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Amsterdam Riverside.Best regards,

8/10 Good

DIANA, Ponte Vedra Beach

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I have stayed at Pestana now 3 times in Amsterdam. It is very centrally located and easy walk to City Center and museums. Rooms are nice, staff is very nice and accommodating. They only negative, if there is one, the entry is beautiful double sided staircase, however, not enjoyable dragging our heavy suitcases up.
Stayed 1 night in Apr 2023
Response from Pestana Amsterdam Riverside on 16 Apr 2023
Dear Mrs. Diana,On behalf of the entire team at Pestana Amsterdam Riverside, we would like to thank you for your kind feedback.It is delightful for us to know that you had a nice stay with us.We took note regarding to your comments aand they were duly forwarded to our teams in order to guarantee improvements.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Amsterdam Riverside

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay-friendly staff
Stayed 4 nights in Apr 2023
Response from Pestana Amsterdam Riverside on 16 Apr 2023
Dear Mr. Timothy, On behalf of our entire team at Pestana Amsterdam Riverside, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Amsterdam Riverside.Best regards, The Team at Pestana Amsterdam Riverside