4/10 Poor
Howard
Travelled with partner
3 Jan 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was excellent, spacious and clean. The staff were pleasant and cheerful. The exception being the hotel manager. The food was repetitive and if you didn't like fish not many other options. The cocktails included in all inclusive were out of a machine and undrinkable, but the sangria was nice (as it was made fresh!). Getting back to the manager, the cleaning staff had accidentally sprayed bleach on my jacket, when I brought this to the attention of the receptionist the manager was not available and when he finally did show up (36hrs later) he didn't bother to see us, offered no apology, said the hotel insurance would deal with it and washed his hands of the situation. This left a bitter feeling for the remainder of the holiday. We will not be staying here again and this was the end of all inclusive packages for us as they're really not worth it.
Howard
Stayed 7 nights in Dec 2023