Cincinnati Hotel Guide - Arbor Square hotels in Cincinnati, United States of America.

"When we checked in we realized our remote for the tv was broken. I mean physically broken. We had to also ask for our own towels, toliet paper, and for them to empty our trash. When checking in they never told us we had to ASK for someone to come refresh our room. They emptied the pool halfway thru our stay and refilled it which meant it was freezing the rest of our time there. The hot tub was ice cold for 3 out of our 5 days until they finally figured out what was wrong. The location was great but the hotel itself was not."

"Breakfast was horrible plus there was ants on the counter "

"Everything was smooth and orderly. Well staffed. Will stay again. "

"A++ We liked everything about this hotel! Our room was perfect with a comfy bed and thick, soft towels. We did not eat breakfast at the restaurant because it was a $16.95 buffet and we are not big breakfast eaters. The staff at the front desk were so friendly and welcoming. Not sure if we’ll ever be back in Mason but if we are we will definitely be back!! "

"Great parking. Friendly staff. Let me put my ice packs in their freezer for our ride home! Breakfast was plentiful. My kids always appreciate a pool. Used the gym and laundry room. Only thing was a very musty odor whenever we entered the room. We get nose blind to it after being in there for a minute. But smells like maybe someone left a bag of wet clothes in there for too long? Literally, the only negative."

"All the employees seemed like they enjoyed their work and were very friendly. The complimentary breakfast and dinner was unexpectedly enjoyable and convenient. I will be looking for Drury Inns in future travels!"

"Nice location. Easy to get to. Breakfast was delicious, hearty and wholesome options (pancakes, eggs, oatmeal, sausage, potatoes). Rooms were spacious and comfy, the beds were super comfortable, some of the most comfortable hotel beds I’ve ever slept in, it’s like they have a pillow-top mattress. The workout room was great, good quality equipment. The inside and common areas were nice and pleasant. The only disappointment and from here on out was the information that IHG hotels including Holiday Inn Express were discontinuing in-room coffee makers to reduce single use plastics which was highly frustrating because I want coffee in my room in the morning when I wake up. I don’t want to go down to the 24 coffee bar in the lobby to get coffee first thing in the morning. However there are some in-room coffee makers available upon request so all was not lost on this occasion because I got one but in the future it could be a problem because the hotel is only keeping a small number of Keurig coffee machines for in room use available upon request. However the vast majority of guests will need to use the breakfast bar coffee machine which is available 24 hours. So be warned future guests who love coffee first thing in the morning."

"I stayed here for one night and it was a terrible experience. There were a lot of bugs and cockroaches in my room, especially all over the kitchen area. It was very uncomfortable and unsanitary. Definitely an awful stay, and I would not recommend this place to anyone."

"Have stayed here multiple times over the years with my family. Always pleased with our stay. Only issue had this stay was the phone wasn’t working for us to call out to front deak. Will definitely stay again,has became a family tradition for our family. "