Ardgour Hotels

"Avoid. The place is a building site. Some rooms have been kept open despite major building work going on. My ground floor room had no hot water except in the shower. No hairdryer. No lock on the window. Entry was through a fire door at the back of the property. As a single female traveller, I found the lack of security - unlocked access door to building, flimsy room door , international building workers who were a bit too ‘friendly’ - really alarming. The bedroom was clean, shower wasn’t. No storage in bedroom - not even a hook to hang a jacket on. The manager responded to my complaint by sending a bottle of wine. I’d initially complained at ~330pm. He came to my room at 930pm, offering to move me, but by this time I was ready for bed. Fire door are propped open with rocks and planks, contravening fire safety laws. Especially for solo female travellers, don’t go near this dump."

"Tired and depressing inside. Needs major refurb Lovely views of the water but quite a long way out of town. Staff were all very good."

"Thank you for the hospitality. It was a brief stay but I’d recommend it. Beautiful location and view from my room. Thanks!"

"Very poorly maintained hotel and overly priced for what you get. Their excuse is it’s a “old building” and they are working on repairs but in my view this does not excuse the price point or lack of maintenance. Would not recommend and will never be back."

"I was travelling through for a funera early in the year. Had not seen the highlands in winter. Perhaps not best frame of mind to test a hotel Good breakfast. I stayed in a single room - which was shall we say understandably small but it was comfortable enough. Dinner was nice. Great staff service. I would use this as a base again, hopefully in happier times."

"Great location and a cute building. However, basic upgrades and attention to details are needed considering how expensive the place is. The tea kettle in the room was old and gross-needed to be deep cleaned (preferably replaced, the bottom had a gross slime on it). Only thing provided in the bathroom was soap, not even shampoo. No fresh coffee was available for breakfast even though I showed up during the scheduled breakfast time (8:30, a full hour before breakfast was over). They never made more coffee just provided instant which is obviously not as good. If there are guests that want fresh coffee there should be fresh coffee provided. The solution provided was to charge me for coffee from the machine which was ridiculous. Why not just make more fresh coffee or at least make some from the machine without asking the guest to pay? The cost for the stay was over £250 so the fact they are trying to charge for coffee when they refuse to make more is just ridiculous and for lack of a better description, lazy. Plus they didn’t even have hot water available (it was empty) if I had of wanted tea instead."

"we enjoyed our stay in fort William and the Hotel was great. I know housekeeping is working overtime and we did our best to minimize our needs. for the most part I felt everything was clean and in good working order but if I could make a suggestion, it would be to clean the carpet next to the baseboards - I know it's a nitpicky thing, but it could make the difference whether someone sees the room as clean or just average."

"Excellent Location, just mins walk from the railway station and pier. "

"Nice room, onthe small side but well appointed."