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Reviews of Loch Long Hotel

3 out of 5
Loch Long Hotel
Main Road, Argyll & Bute, Arrochar, Scotland

Reviews

6.2
Rating 10 - Excellent. 48 out of 335 reviews" "
Rating 8 - Good. 91 out of 335 reviews" "
Rating 6 - Okay. 86 out of 335 reviews" "
Rating 4 - Poor. 55 out of 335 reviews" "
Rating 2 - Terrible. 55 out of 335 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service
Last minute deal , firstly the food is good staff are fantastic bar person working really hard his name was mario he's was always pleasant even when people are rude , secondly our room had issue's not able to plug chargers in or hair straighteners because plug sockets are attached to the dresser i did speak to reception and they are going to sort this but the room was clean yes the carpets need changed but they where clean we would return
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Loch Long Hotel on 29 Jan 2024
Good evening,Thank you for your review we are delighted you enjoyed your stay and look forward to seeing you again

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a bit more work to rooms but rest is good enough
Stayed 1 night in Nov 2023

10/10 Excellent

Cat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a family room, 1 adult 3 kids and the dog. The room was cosy and clean and had everything we needed at a very reasonable price. We only really used the hotel as a base for walking. Hotel perfectly situated a short walk from the start of Beinn Narnain, Ben Ime and the Cobbler too. Staff were friendly and welcoming and there was a pool table to keep the kids entertained.
Stayed 2 nights in Oct 2023

6/10 Okay

Jacqueline

Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

4/10 Poor

Harshal

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

6/10 Okay

Richard

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointed
For a ‘comfort room with Loch view’, it was very small and bed not comfortable at all. Very over priced. Looks great in photos and online but reality is very different. For something that showed so much promise, was a let down. Thankfully only there one night - any longer and would have left early.
Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Alistair

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Anthony

Stayed 5 nights in Sep 2023

8/10 Good

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok. The staff are nice. Room is good except for the constant droning noise in the ceiling space that made it hard to get to sleep. The room and bathroom were clean but we did have to ask for toilet paper and teaspoons on arrival.The shower pressure is very weak. There is no wifi in rooms and this is something that should really be rectified if this hotel is serious about staying relevant as international travelers often rely on it. We didn't want to spend all our time in the lobby, especially as dogs are permitted on the seating and we got dog hair on our clothes. The breakfast was expensive at £12.50 so gave it a miss.
Stayed 2 nights in Sep 2023

4/10 Poor

Carole

Travelled with partner
Disliked: Staff & service, amenities
Reception personnel are not friendly or helpful and WiFi doesn’t work in rooms. The parking lot is so crowded and small it’s hard to fit even a compact car.
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view's, the best view from any hotel. Staff were welcoming and helpful
Stayed 3 nights in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entered and left after seeing the room
We arrived around 5pm our room key couldn’t be found so we had a complimentary drink as we waited. The lounge area we sat in had a carpet which was full of pet hairs and looked dirty . The bedroom itself ,well the photos show what that was like . Toilet had a hair on the seat pan ,not very inviting . The bed although made looked like it had been done with the care of a prison warden having a bad day . We left the key with reception and left . We should have complained directly but just wanted to get out of the place as we now had a long 2.45 hour journey up to our friends in Loch Ness .This overnight stay was supposed to be a break in a long 8 hour journey . So I cannot recommend this hotel . Hotels .com couldn’t get hold of the reception when I complained so I was offered £25 credit voucher on a £84 room we left untouched .
Stayed 1 night in Sep 2023

4/10 Poor

Philip

Travelled with family
Liked: Room comfort
Disappointing
First time in hotel for my boys. Looking forward to evening meal and buffet breakfast. There was a coach party also staying at same time. Restaurant full and only offered their set menu for evening meal. No sign of tables set up for breakfast in the morning. Few staff who seemed busy with coach party. In general coach party we’re given priority. Hard to find staff in the evening to even serve us a drink. We ate elsewhere and didn’t have breakfast. Very disappointing experience.
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful video ews
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUN, RUN AWAY
On arrival, the receptionist was disinterested and dismissive to the point of rudeness. The toilet in the room seemed to still have excrement on the side which we cleaned ourselves rather than engage the staff again. When I needed replacement batteries, I waited for 15 minutes at reception before anybody helped me. The bar had a singer in there with the amplifier set to maximum and was very loud in our room; when I told reception about it and asked how long it would go on for, I was told another 2 hours but no attempt was made to ask them to turn it down. Everything looks dated and tired and our family room was as far as you could get from the entrance and was accessed by many stairs both up and down. The view was the flooded flat roof of the dining room and the curtains on the window were too narrow to completely close; we had to use the bed runner to fill in the gap in the middle.
Stayed 1 night in Aug 2023

4/10 Poor

Billie

Stayed 2 nights in Sep 2023

8/10 Good

Tracy

Stayed 1 night in Sep 2023

6/10 Okay

Rebecca

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Marc

Stayed 1 night in Aug 2023

6/10 Okay

Magdalena A

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Craig

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Filthy hotel. Awful service. Uncomfortable beds and noisy rooms
Stayed 2 nights in Aug 2023

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if visiting friends. Value for money.
Stayed 1 night in Aug 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Noise due to lift. Woken 3 times. Relocated.
Stayed 7 nights in Aug 2023

6/10 Okay

Steven

Stayed 1 night in Aug 2023

6/10 Okay

Kathryn

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Sharonalini

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was absolutely terrible. I think this place is not the best one for families I would say from my experience. No ventilation at all. We were soaking wet during the nights we stayed. To me it looked like a detention centre the way rooms are built. Hot tub was not available. They did not care to provide fans. I don’t have the opinion of providing less than 1 star for this hotel.
Stayed 2 nights in Aug 2023

6/10 Okay

jacklynne

Stayed 1 night in Aug 2023

8/10 Good

Suraj

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

thomas

Travelled with pets
Liked: Staff & service
Very helpful staff,beautiful views
Stayed 1 night in Aug 2023

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Fatima

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect place to enjoy the natur.
Stayed 3 nights in Aug 2023

8/10 Good

Jess

Liked: Staff & service, property conditions & facilities
Booked a single room for one night staff were friendly and it was a fine place to stop.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faulty Towers of LOCH LOMAN
Do not stay here, the pictures on website on not reality!!! The hotel was dirty, from Carpets to the rooms, I stayed for 3 nights and my room or towels not replenished or cleaned! Sevice was awful, staff more concerned with coach trips and not guests. The breakfast is far to expensive for what you get but expected it due to experience of my stay. Never stay here, shocking! such a shame as it is in beautiful part of the world.
Stayed 3 nights in Jul 2023

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay in hotel. Lovely view from window and entertainment on in the hotel. Shops/pubs/restaurants within walking distance
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good
Stayed 1 night in Jul 2023

2/10 Terrible

Irene

Disliked: Cleanliness, property conditions & facilities
Single room was claustrophobic,pillows dirty,no kettle in room had to ask few times,very noisy especially outside i think i was above kitchen,also facing a wall at back of hotelI have stayed in a few budget hotels on my travels and have returned but not to this one.I am single female traveller told reception of my complaints but couldn’t care less.
Stayed 1 night in Jul 2023

8/10 Good

Bruce

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent enough stay for one night no frills just a standard hotel with good views if your lucky enough to get rooms.over looking the loch
Stayed 1 night in Jul 2023

6/10 Okay

Thomas

Disliked: Property conditions & facilities
Hotel was noisy at all times, elevator not in use, no TV in room, £12.50 for a breakfast pp, and get there early as parking is limited.
Stayed 1 night in Jun 2023

10/10 Excellent

Margaret

Stayed 1 night in Jun 2023

4/10 Poor

Manan

Disliked: Cleanliness
Stayed 3 nights in Jun 2023

10/10 Excellent

Robert

Stayed 2 nights in Jun 2023
Response from Loch Long Hotel on 24 Jun 2023
Thank you for your feedbackwe are glad you enjoyed your stayManagement

6/10 Okay

Margaret

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing stay for our anniversary weekend
Our room was very small and not a Comfort Room so had to be moved and lost our loch view. Room then had no pressure in shower and couldn’t wash or rinse hair. Staff friendly and we got compensated but this hotel needs a fair bit of upgrading done.
Stayed 1 night in Mar 2023

2/10 Terrible

Aimee

Stayed 2 nights in Feb 2023