New York Hotel Guide - Asylum NYC hotels in New York, United States of America.

"Great location to all the main attractions. Only a few blocks from the Empire State Building. It’s about 30 minute walk north to Central Park and about the same south to Wall Street. Three different Subway lines with in a couple of blocks walk making the rest of the city easily accessible. Staff were very welcoming, polite and helpful. Over all condition of the hotel was nice. The room did need a little bit of maintenance; a bulb out in the bathroom and loose door handle. But the over all cleanliness was good. Bed was big and the mattress was soft but did sag a little in the middle but this didn’t really detract from the over all comfort. Mini fridge in the room was useful to store water bottles and other perishable items. The room also came with a hair dry which was also useful. Over all the stay was good and I would definitely stay there again. "

"We had a twin double bed room with a mini sette. It was great as a family of 3 adults and one child. Lots of places to charge our devices and plenty of counter space for the abundance of snacks that we ended up buying in the town centre. Staff were extremely warm and polite. One helped carry my nephew down the lift and into the lobby as he wasn’t feeling well. We didn’t eat at the hotel as we wanted to venture out into the food scene in New York City. But we did use the market downstairs as we were allocated a daily allowance of $15 to use there. But overall, excellent cleanliness and staff. Only regret is not being able to go to the fitness centre as I was tired all day of exploring the city high and low. But it looked great upon first views. "

"the staff here is probably the most unfriendly in NY. The guys manning the front desk in the evening as well as the security personnel need a re-fresh in what it means to make guests feel welcome. the room is in need of a serious refresh and the carpets a deep clean, but thats easy enough to overlook for the price and location. It s the staff behaving like thugs that really makes this a hotel to absolutly skip. "

"Great location to get around easy to train stations and walking to popular destinations "

"Not planning on returning back to freehand. This is usually the hotel I get booked for work travel and we also have clients stay here as well. Used to really like it but the last visit wasn’t great. The guy at the front desk was annoyed at our arrival and you could tell. Not sure if that was why we got a smaller room. I’m all about interacting with another human, but if they’re going to be grumbly about checking people in then I’d rather just have a check in kiosk than feel uncomfortable. First time I’ve ever been asked for my ID and my partners ID (that wasn't the main issue just flagging) Cleanliness was okay but you can see the wear and tear in the rooms, beds were not as comfortable and reminder for those that need coffee, freehand doesn’t have coffee makers in the room, but they do remind you they have a coffee shop downstairs. Also would add that shower was lukewarm and ran cold after a few minutes. Understood it’s an older building, but we were in a rush so there wasn’t time to ask about it. For the price point, you’re better off staying elsewhere. Will be recommending we switch to a different hotel for work related travel. "

"We had a great time, room was so small though- we’d done an upgrade for a bigger room- zero room for luggage! Maybe good for a one night stay but not ideal for a longer trip "

"Staff were lovely "

"After considering the reviews I was worried. But my stay was great, especially since I was only in my room to sleep; most of my time was spent out of it. Managed to get early check in at 2:45pm and I think lines form at the elevators because people don’t understand them. "

"Great location, staff friendly. "