Ausserberg Hotels

"*Do not book if you anticipate a late evening arrival* My friend and I were commuting from Zurich to Wengen late in the evening (around 11:00PM). We called the hotel staff to notify them of our check in time, only to be told that the last train we were waiting for was under some sort of construction and that there were no more trains after midnight. According to the hotel staff, it seems like trains going under construction was a normal occurrence and it would take 1.5-2hrs to hike up the steep trail. We already knew it was a car free town so there was no way of even getting there. We ended up cancelling our booked stay because there was no way two girls with two bags and three luggages would hike up a trail of about 500m elevation in the dark. The hotel gave us a refund for the first night but refused to refund the second night because they argued we still could’ve made the booking. It's already upsetting that our travel plans were disrupted, and I get that times are tough and maybe business isn’t great but it’s quite unfortunate that they couldn’t be more understanding of the situation. Just a tip for anyone who reads this, unless you absolutely have to book a stay in Wengen, I highly recommend you not to. You are far better off staying somewhere in Interlaken and for cheaper as well."

"Great stay. We would have stayed longer if our trip allowed. Close to the train station to enable us to get to Zermatt, but better value. Great sauna!"

"Great location with Spa and really great staff. Local recommendations were spot on and one of our favorite places we stayed in 30 days of Europe. "

"The view from the town-facing balcony is awesome. The staff is very friendly and helpful, the hotel itself is fine, just a bit dated. "

"Excellent property. The ballroom and reception area were very antiquated and well maintained. Definitely get the deluxe double room with balcony for the best views on both sides of the hotel. "

"Rooms look recently renovated (bathrooms are nice). Location is great if you’re there to hike, staff is friendly and helpful. "

"Hotel was in an ideal location from the train station. The room was exceptional. The staff was very helpful and nice."

"Amazing vacation spot. Pool closes a bit early, but other than that, everything was top notch. "

"Room is so quiet and bed was comfortable "