Stoke-on-Trent Hotel Guide - Awesome Walls hotels in Stoke-on-Trent, United Kingdom.

"The staff, room and food was great. "

"The staff were all lovely,the breakfast was delicious too,lots of choice,the room was really nice ,but the bed was awful,we both found it so uncomfortable ,the premier inn bed is so much more comfortable and bigger,plus the quilt was very small for the bed,the bathroom was lovely and clean,and the shower was good for me been upright,the pressure wasnt very good though,apart from the bed ,everything was really nice,we enjoyed our stay,and all the staff,checkin and breakfast restaurant staff were really nice too"

"All staff we had any interaction with were very helpful and friendly "

"Real easy freindly check in. Rooms are clean and adequately appointed. It was a spacious double room, with generous size bathroom with bath tub. Its nice to have iron, ironing board, trouser press, hairdryer and fan. Unfortunately the pillows are a bit inadequate. Provided with 3 very flat, very warn pillows for a double room for two people. We put up with this as it'd been a long day and couldn't be bothered to go to reception. Im sure they would have sorted thisbout if we'd asked. Also the shower (which mixer looks to have been recently replaced) was very temperamental. Basically a lot of fiddling to get a usable temperature, the finest adjustment being either very cold or scolding hot. Overall for a 2 star hotel at the price we paid a reasonable stay and somewhere we would stay again for affordable hassle free accommodation. "

"Wow - what a great host and accomodation! "

"Worst experience ever! Host was so bad, wouldn’t communicate. We had to chance for the access details. We traveled over 3 hours to turn up after a day at Alton towers around 7.30pm to find the access details were wrong. After chasing for the correct ones we found that the property wasn’t what we paid for. We had 3 adults and 7 children (10people) and there were only 2 double beds and a single to sleep 5. The property was a lovely house but not listed as only having space for 5 people to sleep. We called the host, no reply! Called customer services to have them put the phone down on me and then after having to call again I was told that they had spoken to the host and she had been very angry and swearing a lot on the phone. After that we did not feel comfortable staying at the house also we didn’t have enough space or any blankets / bedding etc to just make do for the night anyway. We had to find a travel lodge and travel another 30 minutes at night and pay again to stay there with young kids. The company and the host didn’t care at all that they had cause so much upset and stress when it was meant to be a nice night stay before going back to Alton towers the next day. I think it’s disgusting that they had no problem making mine and my friends children be upset and scared. Very disappointing! Horrible service! No good costumer service to find a solution when it all goes wrong, which this really did!We are now out of pocket and still waiting for a refund! "

"Check in was easy, communication excellent, and the property was spotless. The garden was overgrown and unusable, but we didn’t need it. It was perfect for what we needed. "

"We felt that the hotel offered very good value for money for a short few hour stay on route to our destination. It is true to say the hotel was full of charcter and one could easily imagine how beautiful it was in its heyday.... however time has clearly taken its toll. It seemed to have a variety of characters staying there..... Certainly one may feel vulnerable in the sirrounding area.... but the car park was close and included in the cost of the room. We have no complaints whatsoever. EXCELLENT VALUE FOR MONEY"

"This property was well maintained. Alice was very helpful with checking in and also replied promptly for any questions. Will definitely stay here again when I am in the Stoke-on-Trent area."