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Reviews of Isles Of Glencoe Hotel

3 out of 5
Isles Of Glencoe Hotel
Glencoe, Ballachulish, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 386 out of 792 reviews" "
Rating 8 - Good. 261 out of 792 reviews" "
Rating 6 - Okay. 99 out of 792 reviews" "
Rating 4 - Poor. 34 out of 792 reviews" "
Rating 2 - Terrible. 12 out of 792 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Boglarka, New York

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazingly beautiful surroundings
Stayed 2 nights in Apr 2024
Response from Ken on 10 Apr 2024
Dear Boglarka,Thnak you for your wonderful feedback.Kind regards

10/10 Excellent

Marcia Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is fantastic
Stayed 1 night in Mar 2024
Response from Ken on 3 Apr 2024
Thank you

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was in poor repair. The indoor pool in what looked to be a garage. The dining facilities were filthy. The service was worse than Faulty Towers. When asked if we enjoyed our wildly overpriced and completely shambolic dinner, and we responded with why we did not; we were met with unbelievable rudeness from the staff. Although I do not think that it is the staff’s fault. They are wildly understaffed and untrained.
Stayed 1 night in Mar 2024
Response from Ken on 3 Apr 2024
Dear Anne,I am sorry to learn that you and a poor experience I will ensure that your comments are passed onto the relevant team members for their review.Thank you

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Location for Glencoe hiking is great. The view / ability to stroll around the peninsula was wonderful.
Stayed 2 nights in Feb 2024
Response from Ken on 24 Feb 2024
Thank you for your excellent feedback

6/10 Okay

Tristan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Ken on 24 Feb 2024
Thank you for your response

6/10 Okay

Lucy

Travelled with partner
Liked: Cleanliness
It was average, view of the loch was amazing but was stood waiting to check in for 10 minutes before someone came. Ate dinner here and the food was great but the atmosphere was far from, surrounded by kids who were running around, throwing things and being really loud - wasn’t what I was expecting from a high priced hotel.
Stayed 1 night in Feb 2024
Response from Ken on 16 Feb 2024
Dear Lucy,Thnak you for your feedback and I will notify the management team about the points you raise.Kind regards,Ken BuchananGeneral Manager

4/10 Poor

MANOJ

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from ken on 29 Jan 2024
Sorry to learn that your scoring was low. I would be grateful if you could let me know the problems that you encountered during your stay.Thank you Ken BuchananGeneral Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ken on 23 Jan 2024
Thank you for your feedback

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb from start to finish
Stayed 1 night in Jan 2024
Response from Ken on 23 Jan 2024
Thank you for your excellent feedback.Kind regardsKen BuchananGeneral Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great facilities and peaceful
A lovely hotel with beautiful surroundings. Room was massive and very clean, also beautiful views from the room window. Staff were polite and attentive and were so good with my 9 month old daughter who loved crawling about the restaurant/bar in the evening. Most of the staff really went out of their way to chat with her and play with her. Particularly Kay and two female reception staff. The pool was great, very clean and a lovely touch to relax after a busy day hiking. Food in the restaurant was also very nice. Would recommend and would definitely stay again!
Stayed 2 nights in Jan 2024
Response from Ken on 23 Jan 2024
Thank you for your feedback and recommendation. Looking forward to welcoming you back again in the future.Kind regards,Ken BuchananGeneral Manager

6/10 Okay

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ken on 23 Jan 2024
Thank you for your feedback

8/10 Good

Alysha

Travelled with family
Liked: Cleanliness, staff & service
Great location with great views
Stayed 1 night in Jan 2024
Response from ken on 10 Jan 2024
Thank you for your feedback

8/10 Good

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ken on 10 Jan 2024
Thank you for your excellent feedback

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Ken on 23 Jan 2024
Thank you for your feedback

4/10 Poor

Gilbert

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Views are amazing unless you are on the ground floor wanting to throw the curtains open to enjoy the wonderful views from your bed/room - warning - anyone walks right by your window, or more likely hang around there to enjoy the same views, so if you like your privacy the curtains stay shut!! Initially, rooms look lovely but beds aren't great, toilet is wall fitted at child height- ok for some of us, ridiculous for most!! Breakfast is expensive, and not worth it since buffet style and constantly waiting to be refilled. Staff are lovely but so helpful they don't have enough time for everyone. We were advised of disabled parking near our room, which we needed, but then a knock, whilst we displayed the 'do not disturb' notice on our door. We were then asked to move our car elsewhere for someone who we can only assume needed our space more!! We later noticed a member of staff using another disabled space!! This was the turning point for us. Hotel is not new and if you are not a heavy sleeper, the noise of anyone moving about avove or particulary in the corridors will keep you awake, along with anyone snoring nearby. I have no issue with dogs or children but suggest you avoid this hotel if you are not keen on either, including children running from room to room and dogs eating off owners plates. I would recomment for those who like a swim as the pool looked nice, although we didn't have time to try it, families and dog owners of which there were aplenty.
Stayed 1 night in Dec 2023
Response from Ken on 2 Jan 2024
Dear Gilbert,Thank you for your comments and disappointed that you did not enjoy some aspects of your stay. I will share your comments with the team for their attention. I hope you do return to Isles of Glencoe Hotel in the future.Kind regards,Ken BuchananGeneral Manager

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from Ken on 23 Jan 2024
Thank you for your feedback.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
Lovely setting, nice driving distance for fort Williams and the mountains. Brilliant food, friendly staff and nice facilities.
Stayed 3 nights in Dec 2023
Response from Ken on 24 Dec 2023
Thank you for your excellent feedback and look forward to welcoming you back in the future.Best wishes,Ken BuchananGeneral Manager

10/10 Excellent

Geoff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, great location.
Stayed 1 night in Dec 2023
Response from Ken on 24 Dec 2023
Dear Geoff,Thnak you your wonderful feedback. Hopefully you will return to us again in the future.Kind regards,Ken BuchananGeneral Manager

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ken on 24 Dec 2023
Thank you for your excellent scores.Kind regards,Ken BuchananGeneral Manager

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ken on 24 Dec 2023
Thnak you for your Greta scores.Kind regards,Ken BuchananGeneral Manager

6/10 Okay

Justine

Property was absolutely freezing- had to ask on countless occasions for the staff to increase heat in our room as it was all controlled by the front desk! Restaurant was great and convenient but pack thermals if you want to stay warm
Stayed 1 night in Dec 2023
Response from Ken on 24 Dec 2023
Thnak you for your commnets which will be taken on board.Kind regardsKen Buchanan,General Manager

6/10 Okay

Gwen

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The Isles of Glencoe is a great place to stay in the summer but with some cautions for the winter traveller. The Dining room is situated in a conservatory which is poorly insulated - no curtains or proper heating. Despite staff placing small heaters on the window ledge, I had to return to my room to put on thermals and the other guests in my party were cold. This is unacceptable and should be urgently addressed. It would make me reluctant to take guests there again in the winter season. Staffing shortages and lack of training similarly made aspects of our visit disappointing. When you are cold in the lounge a lukewarm coffee or hot chocolate does little to remedy the situation. Staff were very kind but the quality of service was not up to their usual standards.
Response from Ken on 24 Dec 2023
Dear Gwen,Thnak you for your feedback in relation to your recent stay with us at isles of Glencoe. I will address the issues with the staff in order to rectify. My sincere apologies we did not meet your expectation on this recent visit.Kind regards,Ken BuchananGeneral Manager

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall hotel & staff were excellent. Room was clean, a good size & comfortable although shower curtain had a strong musty smell. Staff were very helpful & always cheerful. Area around hotel is stunning. Would definitely stay again.
Stayed 2 nights in Nov 2023
Response from Ken on 24 Dec 2023
Dear Lindsey,Thank you for your comments which I will take on board. Hopefully we will see you on a return visit to the hotel.Kind regards,Ken BuchananGeneral Manager

6/10 Okay

Grace

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ken on 24 Dec 2023
Thank you for your scores

10/10 Excellent

Rex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven On Earth.
Great spot and woke up to what I think heaven looks like. Great staff of friendly professionals. Room was clean with great amenities.
Stayed 1 night in Nov 2023
Response from Ken on 24 Dec 2023
Dear Rex,Thnak you for your commnets and look forward to welcoming you back in due course.Kind regards,Ken BuchananGeneral Manager

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isles of Glencoe is just as beautiful as the pictures, if not more beautiful. Waking up to beautiful views of Loch Leven then proceeding to have breakfast with even better views of Loch Leven was nothing short of breathtaking. Staff was friendly and accommodating. Room was clean and comfortable.
Stayed 1 night in Nov 2023
Response from Ken on 24 Dec 2023
Thank you for your excellent feedback Timothy.Kind regards,Ken BuchananGeneral Manager

6/10 Okay

Verified traveller

Hotel very cold especially dining room. Nicest staff were the cleaning ladies. Hotel needs upgraded. Shame as location is stunning x
Stayed 1 night in Nov 2023
Response from Ken on 24 Dec 2023
Thank you for your feedback

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Very disappointed have stayed before it was excellent food was also excellent but this time not a good choice on dinner menu and buffet breakfast was cold prices are horrendous, and room was cold, we go to Ballachulish to visit family but wont be back will choose somewhere in village
Stayed 1 night in Oct 2023
Response from Ken on 24 Dec 2023
Thank you for your feedback

8/10 Good

natasha

Stayed 1 night in Oct 2023
Response from Ken on 24 Dec 2023
Thnak you for your excellent scoring

10/10 Excellent

James

Stayed 1 night in Oct 2023

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary
We had an amazing time it was great to catch up withe some of the old teen it was just like coming home. 💙
Stayed 2 nights in Oct 2023

8/10 Good

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check-in was easy. Staff very helpful. Stairs to upper rooms a bit difficult to negotiate with cases but assistance was available. Room was large but I have no idea why it was called a feature room. The downstairs feature rooms have french windows and amazing views of the loch. The upstairs feature rooms that I stayed in did not seem to have much of a feature at all, unless you call a sloping roof that you can hit you head on and a small window view across the loch, features. Ensuite was average with some shelving for toiletries. Restaurant was a surprise in that he food was quite good. However, staff were not good, especially at breakfast when you can easily be ignored.
Stayed 2 nights in Sep 2023

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023

10/10 Excellent

berrin

Stayed 1 night in Sep 2023

8/10 Good

Katy

Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Lovely hotel with a chic lounge. We had a large room overlooking the water.
Stayed 2 nights in Sep 2023

6/10 Okay

Karen

Disliked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with a great location and view of Loch Levin and the surrounding area. I had a great stay, but the breakfast buffet could be improved. I would definitely recommend staying here if you will be in the Glencoe or Fort William area.
Stayed 3 nights in Sep 2023

10/10 Excellent

Gary N

Stayed 2 nights in Sep 2023

8/10 Good

Allan

Liked: Cleanliness, staff & service, room comfort
Great service. Old place. It needs renovations.
The service was great, everyone really helpful and kind. The view is amazing. But the hotel needs some updates and renovations. It’s really old and the carpet is old and dirty.
Stayed 1 night in Aug 2023

2/10 Terrible

Alexei, Mamaroneck

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the hotel were great, but that is the only good thing about it. The service is REALLY bad. Quite a few of our towels and bedsheets had stains. We were ignored by the staff at breakfast. Christina Ruiz, at the restaurant, was outright rude with us. The staircase had some spilled food which remained there for our entire stay - several days. The room service is pretty much non-existent. The breakfast food was very mediocre, which, combined with the bad service, resulted in us skipping their breakfast even though it was included. If the hotel does have any management, they really don't care. Also quite a few basic conveniences were missing - there is no elevator in the three-floor building, and the room did not have neither a safe nor a fridge. And the hotel kept spamming us with their messages which were just advertising other properties of the same company.
Stayed 4 nights in Jul 2023

10/10 Excellent

Ray

Stayed 1 night in Jul 2023

6/10 Okay

Avinderjit

Stayed 2 nights in Jul 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to take a break after visiting Loch Ness and heading to Glencoe. Would love to return!
Stayed 1 night in Jul 2023

10/10 Excellent

Shaney

Stayed 1 night in Jul 2023

4/10 Poor

Harry

Stayed 2 nights in Jul 2023

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Arrived late after a long day climbing nearby and staff couldn’t have been any more accommodating. They kept the kitchen open so we could order some food. And a few drinks. Would definitely recommend this hotel x x
Stayed 1 night in Jul 2023

10/10 Excellent

Allie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location friendly staff clean rooms but dated. gorgeous views from the room.
Stayed 1 night in Jul 2023

8/10 Good

Sanjeeb

Liked: Cleanliness, staff & service, property conditions & facilities
My only concern was the lack of elevator.
Stayed 1 night in Jul 2023