San Juan Hotel Guide - Ballajá Barracks hotels in San Juan, Puerto Rico.

"I would say this feels more like a hostel than a hotel. The best part is its central location in Old San Juan. The front desk staff were helpful and friendly. We appreciated their recommendations for restaurants and parking lots. The complimentary drinks at the bar and rooftop are nice perks. The lobby is nice. However, our room was disappointing and left much to be desired. It was interior (standard) room so it’s only windows opened into the hallway. The room was dark with yellow, flickering lights. The mini fridge sits directly on the floor. The towels were very worn and a discomforting grayish color. The floors felt and looked unclean. The rooftop views were lovely but the seating felt half hazard and in disrepair. There were leaks in the hallways. I think this hotel has a lot of potential but would benefit from some updates and cleaning."

"No hot water. No hot water. No hot water. "

"Great location!"

"The checking was not really organized"

"Excellent location and great service "

"The front desk lobby employees were very friendly. The employees who were checking the rooms really did a great job and were very respectful and friendly."

"Here’s a polished, clear, and firm review you can post: ⸻ Unfortunately, the photos posted online do not accurately reflect the actual condition of the property. While one of the rooms shown may resemble what is advertised, the room we stayed in was very different. Our room had a strong mildew smell, which made the stay uncomfortable. The space itself was extremely small—so much so that there was barely any room between the bed and the bathroom. You couldn’t even open the bathroom door without it hitting the bed. The bed was also very small; my husband could not fit comfortably, and his feet hung off the edge. In addition, we noticed stains on the sheets and pillowcases, which raised concerns about cleanliness. Overall, this experience did not match the expectations set by the listing, and that was very disappointing."

"This is the perfect place to stay in Old San Juan. It is in the middle of everything, and is beautiful and comfortable in every way. We especially loved having coffee each morning outside on the terrace over-looking the park. "

"Great location, great staff, street noise effected sleep if you chose the front suites, no elevators."