Basso Merse Nature Reserve Holidays

Hotel location is excellent. Near Firenze SMN station and all tourists attraction can be reached by walking. Small room size, no fridge/kettle in the room. Bed is comfortable but pillows are flat. Good breakfast.

Asking for extra towels was like asking for money. Amenities were limited such as a kettle. I got sick and needed warm water but their machine was turned off at night and no kettle available for the room. Less storage

Room as immaculately clean. Steam shower was amazing. A little annoyed about the A/C, it turns off when you leave the room, so it didn’t stay cool in our room when we were gonna all day. Spa access was a lil confusing, it wasn’t use as you wish, you had to reserve a slot in a 3hr window which was at dinner time. This resulted in us only using the spa once. Breakfast had a wide selection, with a small cook to order menu. Was delicious and quick. Bed was extremely comfortable. Tram station for the T2 line was right in front of the hotel, when coming from the airport you have change T1 line to T2 line, but very simple.

The location was very easy to walk around and lots of places to eat.

Staff were friendly. Close to train station & centre. 3rd floor room with no lift with suitcases wasn’t ideal but manageable. The breakfast area a bit cramped. Our in room safe didn’t work- told the staff but it wasn’t repaired during our 3 night stay. Also no replacement of tea & coffee or water in the room during our stay. Overall good as long as you can handle stairs. Great location for exploring.