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"Great staff"

"The room was very comfortable and spotlessly clean. The room included a very nice buffet breakfast, which was really good. Great location in Bath."

"Got there before checkin time, friendly staff let us store our bags until came back later, and let us park the car in an available spot. Room"

"Very nice hotel , close to everything we wanted to see. Close to the bus and train station."

"Staff were all very friendly and provided exceptional service. Rooms were clean and bright. We were lucky enough to be upgraded to rooms with windows. Everything was excellent. Be more than happy to stay again. Breakfast was also exceptional 😋 "

"The room in the lodge was clean and comfortable. It is a little worn in places, but everything worked. The room was a little small, like a caravan bedroom, but fine for us. The staff were all very friendly and helpful, the food was nice. There was just continental breakfast to choose from in the morning, but there was plenty and it was nice food. We ate in the restaurant twice, the food was lovely, enough choices and definately value for money compared to others in the local area. Especially if you choose from the set menu. The local setting was beautiful. We didn't walk into bath but used the local bus, leaving our car in the car park. Ensure you read the terms and conditions re paying the deposit for your stay on arrival and also the £10 per stay car parking fee. For our 3 night stay, this was fine. We found that the sat nav kept trying to take us over the toll bridge even when chose, avoid tolls, so beware to check the direction maps is taking you, if you don't want to pay the charge. You can park on the main road for free if prefer."

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"The spa was nice but good do with some tidying/refurbishment"

"The staff were very nice and had no issues with them, the surrounding area was great, plenty of shops and things to explore. The Hotel needs a fair amount of work to bring it up, the room although clean needs redecorating, scuffed torn wallpaper, chipped furniture, cracked tiles are not a good look. The room is next to the town centre but it was very noisy so we hardly slept, two beds were pushed together and they were very uncomfortable, one dipped to one side when you laid on it. The food was nice but the restaurant needs decorating as well, damp on the ceiling and down the wall, tables and chairs are scuffed, carpet not great, this is no reflection on the waiting staff as they were very nice and professional. The scrambled eggs at breakfast were like rubber, no care taken to cook those, poached eggs were fine though. The hotel has a lot of competition around it so it needs to up it's game to get returning customers."