"Nicely decorated Superior King room but on arrival it was quite chilly. There was a draught coming from the sash window and also some road noise - which I hate because I’m a light sleeper, and I’m very surprised there is no secondary glazing to stop the draught and reduce the road noise. The bathroom was nicely decorated but the tiled floor was cold underfoot - many high end hotels have underfloor heating these days but not here it seems.
I did request a room change but I was told there were only ’staff’ rooms available - even though Hotels.com was showing 2 Superior King room available both before and after I’d asked !!!
The breakfast room is very stylish and offered a typical choice of food.
Lovely hotel but having had a recent makeover it lacked some attention to detail. I enjoyed my previous stay here, a couple of years ago, a lot more."