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Reviews of Dream Apartments St Thomas Hall

3.5 out of 5
Dream Apartments St Thomas Hall
138 Lisburn Road, St Thomas Hall, Belfast, Northern Ireland

Reviews

6.8
Rating 10 - Excellent. 12 out of 34 reviews" "
Rating 8 - Good. 6 out of 34 reviews" "
Rating 6 - Okay. 6 out of 34 reviews" "
Rating 4 - Poor. 3 out of 34 reviews" "
Rating 2 - Terrible. 7 out of 34 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

5.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

jim

Travelled with family
Liked: Cleanliness, room comfort
poor service Dream Apartments.
Apartment decent but Dreams try to renege on check in and out times despite evidence of bookings and hard to contact on phone.
Stayed 2 nights in Jun 2023

4/10 Poor

Walter

Stayed 1 night in Jun 2023

2/10 Terrible

Season

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the loudest unkept property I have ever stayed in. The coach was broke down the people party all night long. The window in the restroom was broken. The toilets was clogged. The streets was packed no place to park. you could not contact anyone on theyre phone it just rang and rang. Very unprofessional. Not happy.

10/10 Excellent

Saleem

Stayed 1 night in Feb 2023

2/10 Terrible

Natasha

Stayed 1 night in Dec 2022

6/10 Okay

Kiera

Liked: Cleanliness
Stayed 1 night in Dec 2021

6/10 Okay

Rebecca

Business traveller
Heating wasn’t working and kettle not working
Stayed 1 night in Nov 2021

2/10 Terrible

Dale

Stayed 1 night in Oct 2021

6/10 Okay

Miss

Business traveller
Liked: Cleanliness
Disliked: Room comfort
It was very noisy with other guests banging doors and noise outside.
Stayed 1 night in Jun 2021

8/10 Good

Celine

Liked: Cleanliness, room comfort
Looking for an update on the hold on our account.
Stayed 1 night in Jun 2021

8/10 Good

Marc

Liked: Cleanliness, room comfort
Dreams apartments great but crap communication
It was a great property but it was not the property I booked and I was not notified regarding the change of location which was a bit shocking
Stayed 1 night in Jan 2021

6/10 Okay

Triona, Belfast

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was beautiful and pretty central however, it’s not the apartment we booked. The day of check in we got an email to say we had been moved location. We didn’t really want to go to this one because we had heard stories of it being party central. It was certainly that. My husband booked this for me as a relaxing night away after what has been an unbelievably stressful year and it was ruined by people partying, arguing and cops showing up. I won’t stay here again.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2020

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream
The apartment was very good, really clean and well maintained and the service from the company who ran then was excellent
Stayed 3 nights in Jun 2019

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent great facilities and very secure especially as a solo female
Stayed 1 night in Dec 2018

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious little bolt hole in a trendy, vibrant part of Belfast. Great, helpful staff, wonderfully decorated
Stayed 1 night in Sep 2018
Response from Andrew on 28 Oct 2018
Thank you! see you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite
Clean and quite and good location. Will stay again
Stayed 2 nights in Aug 2018

8/10 Good

Sheldon, Belfast IRL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't stay at the property reserved due to a scheduling issue but the management made things right and placed us in an upscale studio apartment on Dublin street called the Gallery. Excellent view with a full kitchen, parking was a challenge though. Much better than if we had stayed at a local Hotel for the rate and experience, very satisfied!
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Please be aware there is a £200 deposit to be paid
There is a £200 deposit required that is not made known until you arrive / just before you arrive at the property. The staff make no effort to waive this or accommodate you or indeed apologise for not making it known when booking. For a single night in very average accommodation its something that would put me off ever staying there again. An Aparthotel with warm friendly staff, good service and a welcoming atmosphere it is not. It felt somewhat like somewhere where you would stay overnight if you were on jury duty. I've only ever seen that on TV but you get the idea.... there is no warm fuzzy feeling here, and talking with the staff makes you feel like you've definitely chosen the wrong place
Stayed 1 night in Jun 2018

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than a hotel.
We loved it. I travel to Belfast every year and this has been my favorite stay so far.
Stayed 5 nights in Jun 2018
Response from Front Of House Manager on 20 Jun 2018
Good afternoon, Thank you so much for the lovely review. A warm welcome awaits your next visit :) Kind Regards, Aimée

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Website is note truthfull
Booked the room for the night. The website stated there is a 24 hr front desk to check in...I wasn’t able to check in till 11pm. When I got there everything was locked up and knowone answered the front door... I tried to phone the after hours phone numbers on the door but knowone answered and was forced to walk away and find another place.
Stayed 1 night in May 2018
Response from Front Of House Manager on 20 Jun 2018
Dear Dan, I'm disappointed to read your 1* Review. If you could contact me directly so I can investigate this further I would appreciate this - aimee@dreamapartments.co.uk Regards, Aimée

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Thoroughly enjoyed our stay. The apartment was immaculately clean and in good condition. The welcome was good and service excellent.
Stayed 1 night in May 2018
Response from Dream Apartments on 29 May 2018
Thank you for your feed, a warm welcome awaits your next stay with us! :)

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice apartments
Arranged a early check in they failed to deliver!
Response from Dream Apartments on 29 May 2018
Thanks for your feedback :) we hope to see you soon

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As I was staying in a one bedroom apartment on the ground floor near the front door, occasionally you could smell the smoke from those smoking at the front door. Besides this overall it was a nice stay. I checked in with Kelly who was extremely helpful and friendly.
Response from Dream Apartments on 29 May 2018
Thank you for your feedback! We hope to see you soon :)

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
St Thomas hall
Lovely apartment in good area for shops etc. No parking though apart from street parking which was very busy. A lot of noise in apartment block though.
Response from Front Of House Manager on 6 May 2018
Thank you very much for your feedback! A warm welcome awaits your next visit at Dream Apartments Belfast Kind Regards, Aimée

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
St Thomas hall
Lovely apartments but very noisy , did receive apology from management to be fair . Good location but no parking
Response from Aimée on 8 May 2018
Thank you for your feedback! We have been in touch with you regarding your recent visit with us

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable apartments
Fantastic modern apartments. Service upon checking in was very friendly and welcoming. The apartment itself is furnished well with good kitchen facilities. The surrounding area is very close to the centre of Belfast with shops, pubs, and places to eat should you not fancy cooking yourself. Parking around the roads near to the apartments was street parking but easy and stress free despite it being a busy main road. A lovely stay all in all
Stayed 1 night in Mar 2018
Response from Front Of House Manager on 21 Apr 2018
Dear Eleanor, Thank you taking the time to review Dream Apartments St Thomas Hall. A warm welcome awaits your next visit! Kindest Regards, Aimée

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had to change the address of the apartment I stayed at, but this was done in professional manner
Response from Head Receptionist on 3 Mar 2018
Dear James, Thank you for choosing Dream Apartments, a warm welcome awaits your next visit. Best Regards, Aimée

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was clean and spacious , great value for money
Response from Head Receptionist on 3 Mar 2018
Dear Brendan, Thank you for choosing Dream Apartments, a warm welcome awaits your next visit. Best Regards, Aimée

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice & spacious apartment with comfortable beds
I booked an apartment with a double bed room inside. The apartment is spacious, but it’s facing the Main Street with heavy traffic outside. As I’m sensitive to noise, I asked for another room at the back side of the apartment. The staff was so nice that she arranged another much bigger and quieter room for me. The Wi-Fi system is good. I could do a lot of online bookings at night. What’s more, the apartment is located at the university area, it’s safe to walk in the street even at night. If you do not want to take a bus to the city centre, just walk for 15min, then you’ll arrive at the shopping area. I stayed in the apartment for 2 nights. I was very happy with the arrangement and my stay in such a cosy & spacious apartment.
Stayed 2 nights in Feb 2018
Response from Aimée on 20 Feb 2018
Thank you for taking the time to leave your 5* review with the rest of the world! It is always encouraging to our Team at Dream Apartments to receive guests feedback. We look forward to your next visit Best Wishes, Aimée Head Receptionist

10/10 Excellent

TerriAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Lots of space very clean! Only thing I disliked is all the doors have to remain closed ie bedroom doors and living area door
Hi TerriAnn, Thank you so much for your feedback I was delighted to read you enjoyed your stay with Dream Apartments. A warm welcome awaits your next visit. Best wishes, Aimée Scullion Head Receptionist

10/10 Excellent

lucy, newport gwent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning apartment
Had a lovely stay at the dream apartments st Thomas hall, rooms are stunning and so clean not one bad word to say about the place & would defo use dream apartments again if we return back to Belfast :)
Stayed 2 nights in Sep 2017
Response from Head Receptionist on 11 Nov 2017
Hi Lucy, Thank you so much for your feedback I was delighted to read you enjoyed your stay with Dream Apartments. A warm welcome awaits your next visit. Best wishes, Aimée Scullion Head Receptionist

2/10 Terrible

Anne-Sophie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Ne louez pas cet endroit!!! Si je pouvais mettre un 0/5, je l’aurais fait! Nous sommes arrivés dans l’appartement et premièrement, ce n’est pas l’appartement que nous avions booké. L’appartement était très sale, comme si le ménage n’avait pas été fait. Pleins de traces de pas de terre sur le plancher de la cuisine et la salle de bain, la toilette encore sale, les draps non changés, les poubelles ne sont pas vidées, etc. Nous avons essayé d’appeler la « réception » en voulant avoir d’autres draps et une balayeuse pour le faire nous-mêmes, mais c’est un garde de sécurité qui nous répond en disant qu’il ne peut rien faire. Hotel médiocre et hôte non disponible. Je ne recommande pas du tout.
Stayed 2 nights in May 2022