Lobby sitting area

Reviews of aletto Hotel Potsdamer Platz

aletto Hotel Potsdamer Platz
Luckenwalder Straße 12-14, Berlin

Reviews

9.2

Wonderful

Rating 10 - Excellent. 469 out of 715 reviews" "
Rating 8 - Good. 200 out of 715 reviews" "
Rating 6 - Okay. 30 out of 715 reviews" "
Rating 4 - Poor. 9 out of 715 reviews" "
Rating 2 - Terrible. 7 out of 715 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here for 2 nights. The room was clean and comfortable and a good size for a couple on a short stay. The transport links are good and we’d happily stay here again.
Stayed 2 nights in Apr 2024
Response from Davina on 2 May 2024
Dear Samantha,thank you for your review and for choosing to stay with us. We are delighted to hear that you enjoyed your 2-night stay. It's great to know that you found the room clean, comfortable, and suitable for your short visit as a couple. We appreciate your positive feedback on our transport links.We look forward to welcoming you back again in the future. Best regards,Davina and the aletto Team

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the hotel as it is super close to the metro station and the staff were very helpful. The only thing I did not like about the room, is the fact that it does not have a minibar.
Stayed 2 nights in Apr 2024
Response from Davina on 24 Apr 2024
Dear Anna,We're thrilled to hear that you enjoyed your stay with us! Our team works hard to provide a seamless experience, and it's great to know that their efforts were appreciated. Being close to the metro station is definitely a plus for exploring the city.Thank you for taking the time to share your feedback. We look forward to welcoming you back on your next visit!Best regards,Davina and the aletto Team

6/10 Okay

fiona Elizabeth

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay at this hotel it is within 15 mins walk to the centre and the metro station was just a 2 minute walk away. However I did miss not having tea/ coffee facilities in the room apart from that it is a good place to stay.
Stayed 3 nights in Apr 2024
Response from Davina on 9 Apr 2024
Dear Fiona,Thank you for sharing your feedback.We're glad to hear that you enjoyed your stay with us and found our hotel's location convenient. Please note that we do offer the option to borrow a kettle at any time from our reception. Your suggestion is duly noted, and we'll take it into consideration for future improvements.We appreciate your kind words and hope to welcome you back for another pleasant stay soon!Best regards,Davina and the aletto Team

10/10 Excellent

Piera

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and modern. Staff were welcoming, friendly and helpful. Our room was cleaned every day, although there was no need to change the towels daily. A suggestion would be some sort of option to choose if the guest would like their towels changed, this would be better for the environment. Our room was small but suitable for three. Plenty of storage. Shower gel and hand soap available. The only thing missing was coffee facilities in the room, this was the only downside. The location of the hotel is ideal, with a subway at the end of the road, about 50 metres away. Check out is 11 am but there is luggage storage available if needed, we made use of this, everything was safe and secure. Transport in Berlin was impressive! The UK could learn a lot! In general, we had a wonderful stay and would return.
Stayed 7 nights in Mar 2024
Response from Davina on 9 Apr 2024
Dear Piera,Thanks a lot for your review.We're thrilled to hear that you found our hotel clean, modern, and our staff welcoming, friendly, and helpful. Your suggestion regarding towel change options is appreciated, and we'll definitely consider implementing it to be more environmentally friendly.We're glad you found the room suitable for your needs with plenty of storage and essential amenities.It's great to hear that you found our location ideal and that you enjoyed the convenience of the subway nearby. We're also pleased to know that you found our luggage storage service helpful.We're delighted you had a wonderful stay overall and would love to welcome you back in the future!Best regards,Davina and the aletto Team

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just had 8 days at the hotel. Whilst the hotel is very clean, comfy beds and great hot showers etc, I did have a bit of an issue that the rooms weren't soundproofed as advertised. The first two days we were woken up at 6am by someone in a neighbouring room that had a DOG whining for quite some time, then the following few days a young family stayed near us and we had a young girl chatting very early in the morning and kicking the wall on the bunk bed constantly, so I would say BRING EARPLUGS. The towels, whilst replaced daily, are quite small, so I would reccomend taking a quick dry large travel towel if you have space in your luggage. There are no tea and coffee facilities in the room, we did bring a travel kettle etc but then there was no way of obtaining a mug. We ended up getting croissants and fruit and juice from a Lidl supermarket a ten min walk away for breakfast in our room as the breakfast buffet didn't really seem worth the money when we saw it and even just a croissant was over 5 euros. On a plus note one evening we did have dinner there and the gnocchi portion was generous and they do make a good strong cocktail. Location was great for pottsdammer platz and tecknik museum and for hopping on the tube to get to places. There is one usb plug and one euro plug each side of the bed and then one euro plug by the TV. A hairdryer is provided in the bathroom. Overall all it was a reasonably good stay but the noise problems were annoying. Staff very polite.
Stayed 8 nights in Mar 2024
Response from Davina on 8 Apr 2024
Dear Emma,Thank you for sharing your feedback following your recent 8-day stay with us.We're pleased to hear that you found our hotel to be clean with comfy beds and great hot showers. However, we apologize for the noise disturbances you experienced from neighboring guests. We understand how disruptive this can be, and we appreciate your patience. We will take your feedback into consideration to improve our soundproofing measures.Regarding the breakfast buffet, we apologize if it didn't meet your expectations. We strive to offer a variety of options to cater to different preferences. Additionally, we appreciate your feedback on the pricing of croissants. We have to say though, that a croissant only costs 1,20 . On a positive note, we're glad you enjoyed your dinner with us and found the gnocchi portion generous and the cocktails strong. It's also great to hear that you found our location convenient for exploring the city.Thank you for acknowledging our polite staff. We strive to provide excellent service to all our guests.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Davina and the aletto Team

10/10 Excellent

Helen Patricia Anese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Davina on 8 Apr 2024
Dear Helen,Thank you so much for your perfect rating!We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything specific that made your stay memorable or any feedback you'd like to share, we'd love to hear it.We hope to have the pleasure of welcoming you back again soon!Best regards,Davina and the aletto Team

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kira on 3 Apr 2024
Dear Olivia, thank you for this great rating! We hope to see you again soon! All the best from BerlinYour aletto team

8/10 Good

Philipp

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minimale Schimmelspuren im Bad aber grundsätzlich sehr sauber. Auch die Möglichkeit auf Familienzimmer mit Doppelbett und Hochbett ist toll. Frühstück top. Insgesamt ein wirklich gelungener Aufenthalt. Das Technikmuseum ist 2 Minuten weg - die U-Bahn auch.
Stayed 2 nights in Mar 2024
Response from Davina on 27 Mar 2024
Lieber Philipp,vielen Dank für deine Bewertung!Es freut uns sehr zu hören, dass dein Aufenthalt grundsätzlich gelungen war. Schön, dass das Frühstück top war und du die Nähe zum Technikmuseum und zur U-Bahn als praktisch empfunden hast.Wir entschuldigen uns für die minimalen Schimmelspuren im Bad und werden sicherstellen, dass dieses Problem behoben wird.Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!Liebe Grüße,Davina und das aletto Team

2/10 Terrible

KALLIOPI

Travelled with family
we informed the hotel just before check in that our kid was sick and that we would not go and they could give the room. They did not refund us even for one night as a good will
Response from Martin and the aletto Team on 26 Mar 2024
Hi there,thank you for your comment. Unfortunately you made a non-refundable reservation with a third party (Expedia) instead of a direct booking. You specifically chose a cheaper price with a higher risk since the booking can't be cancelled free of charge once it is finalized.We therefor do not accept reponsibility. The terms were clear in the booking process.Regards

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern with an amazing buffet breakfast
Stayed 7 nights in Feb 2024
Response from Kira on 23 Feb 2024
Dear Jacqueline,thank you for your feedback! We're glad to hear that you found our hotel clean and modern, and that you enjoyed our amazing buffet breakfast. We look forward to welcoming you back for another great stay!Best regards from BerlinKira and your aletto team

10/10 Excellent

Thaisse, Cork

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Martin and the aletto Team on 20 Feb 2024
Hello Thaisse,thank you for 5 out of 5! We are glad you had a good stay and hope to see you again.Best regards

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely modern hotel. Whilst the rooms are compact they are very well thought out with everything you need for a comfortable stay. Clean and sound proofed rooms. Convenient for u-bahn or 20 min walk to potsdamer platz. Recommended!
Stayed 3 nights in Feb 2024
Response from Martin and the aletto Team on 20 Feb 2024
Hi Sarah,thank you for taking the time to leave a comment and for the great rating. We are happy you enjoyed your stay with us and thank you for the compliment on our rooms too. :-)All the best

8/10 Good

MARTIN LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a pretty decent hotel. Staff are appropriately friendly and the hotel is clean and located a couple of minutes from a station. I would definitely stay there again as a base for touring Berlin
Stayed 6 nights in Dec 2023
Response from Davina on 12 Feb 2024
Dear Martin,Thank you so much for your kind words! We're thrilled to hear that you found our hotel decent, our staff friendly, and the location convenient for exploring Berlin. It's fantastic to know that you would choose us again as your base for touring the city.We appreciate your positive feedback and look forward to hosting you again on your next visit. Best regards,Davina and the aletto Team

8/10 Good

Akhilesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay near potsdamer platz
Stayed 2 nights in Jan 2024
Response from Davina on 2 Feb 2024
Dear Akhilesh,Thank you for taking the time to leave your feedback! We're delighted to hear that you found our hotel to be a good place to stay.We appreciate your positive comments and look forward to welcoming you back on your next visit.Best regards,Davina and the aletto Team

10/10 Excellent

Katrina

Stayed 2 nights in Jan 2024
Response from Davina on 25 Jan 2024
Liebe Katarina,wir Danken dir für die tolle Bewertung und hoffen dich bald wieder bei uns begrüßen zu dürfen.Herzliche Grüße aus Berlin,Davina und das aletto-Team

10/10 Excellent

Meera

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect! We enjoyed it very much. Room was super nice and clean. Staff super friendly! I highly recommend it
Stayed 1 night in Jan 2024
Response from Davina on 25 Jan 2024
Dear Meera,Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had a perfect stay and enjoyed the cleanliness of the room, as well as the friendliness of our staff.Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable experience.Safe travels, and we can't wait to host you again!Warm regards,Davina and the aletto Team

10/10 Excellent

Ross

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Martin and the aletto Team on 16 Jan 2024
Hi Ross,Thank you! We appreciate your positive rating. Glad you enjoyed it.

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from Martin und das aletto Team on 16 Jan 2024
Hi David,Herzlichen Dank für Ihr Feedback! Es freut uns, dass es Ihnen gefallen hat.

10/10 Excellent

Neha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. Few metres to the nearest train station which is very convenient to have nearby. Area was quiet and honestly was skeptical at first but found it pretty safe. Hotel staff were friendly during check in and check out. We didnt eat at the hotel but you can book in advance for a reduced price for breakfast. Overall very happy with the stay. The only thing being the room was pretty small for 3 guests but everything was clean.
Stayed 3 nights in Jan 2024
Response from Davina on 11 Jan 2024
Dear Neha,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay at our hotel.It's great to know that our convenient location and friendly staff contributed to a positive experience. We appreciate your understanding regarding the room size, and we're pleased that everything was clean and comfortable for your stay.We hope to have the pleasure of welcoming you back on your next visit to the area. IWarm regards,Davina and the aletto Team

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and customer service! Breakfast is amazing!
Stayed 1 night in Jan 2024
Response from Kira on 10 Jan 2024
Dear Mario,thank you so much for your positive feedback! We're glad to hear that you had an excellent experience at our hotel and enjoyed the breakfast. If you have any specific comments or suggestions for improvement, feel free to share them. We appreciate your support and hope to welcome you back in the future!Best regards from BerlinKira and the aletto team

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Kira on 10 Jan 2024
Dear Ana, thank you for your fantastic review! We are glad that you were completely satisfied with your stay at the aletto Hotel. If you come back to Berlin in the future, we would be very happy to welcome you again as our guests.Best regards from BerlinKira and the entire aletto team

4/10 Poor

Hasan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was perfect. We could walk most of the known city attraction. The hotel itself had no simple facilities such as a kettle. We had to get a kettle of our own together with some tea/coffee/sugar etc. Everything is design around selling food/breakfast from he starbuck/Italian restaurant on ground floor of the hotel. towels/bedsheet not changed for the duration of stay (5 nights.) staff not very helpful. First day the tv remote was not working asked if we can have it fixed, reception girl rolling her eyes asked us to maybe bring the remote to the reception. as was leaving the hotel to go out I asked if they could fixed while we were out. she nodded but this never happened. We booked this hotel through Expedia but I would normally ask for a refund if I thought it wouldn’t be too complicated.
Response from Kira on 10 Jan 2024
Dear Hasan,thank you for taking the time to share your feedback. We're glad to hear that you found the hotel's location to be perfect for exploring the city. However, we're sorry to learn about the issues you encountered during your stay.Your comments about the staff's response and the TV remote issue are concerning, and we appreciate you bringing them to our attention.Regarding the towels and bedsheet, we understand the importance of cleanliness, and we apologize for any oversight. Rest assured, we will address these issues with our housekeeping and maintenance teams to ensure improvements.We value your feedback, and if you have further details or would like to discuss your experience in more detail, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future.Kind regards from BerlinKira and the aletto team

6/10 Okay

Linda, Walnut Creek

Travelled with family
Disliked: Amenities
The lobby area is welcoming and spacious. Rooms have little room to walk, no chair, no refrigerator and no water bottles provided in the room. I asked for an extra blanket and they said they ran out of blankets. Hotel is convenient located near the train station. Easy to get to Mette neighborhood.
Stayed 4 nights in Dec 2023
Response from Kira on 10 Jan 2024
Dear Linda,thank you for taking the time to share your feedback with us. We appreciate your positive comments about the lobby area and the convenient location of our hotel.We're sorry to hear about the challenges you encountered in the room, including the limited space and the unavailability of certain amenities. For your next stay, please contact our reception, which is staffed around the clock and will be happy to offer you some amenities. If there's anything specific you'd like to discuss or if you have additional comments, please feel free to share. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future.Best regards from BerlinKira and the aletto team

10/10 Excellent

Linette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and a nice room
Stayed 1 night in Dec 2023
Response from Davina on 5 Jan 2024
Dear Linette,Thanks a lot for your succinct review! We're glad you appreciated the cleanliness and enjoyed your stay in a nice room.We hope to welcome you back soon!Best regards,Davina and the aletto-Team

10/10 Excellent

Michel Alejandro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family trip. Good compromise between price/room dimension. Clean room. Good breakfast options. Location at less than a square from the train station.
Stayed 2 nights in Dec 2023
Response from Davina on 5 Jan 2024
Dear Michel,Thanks a bunch for taking the time to share your experience with us! We're delighted to hear that our hotel was a good compromise for your family trip, considering the price and room dimensions. Clean rooms, good breakfast options, and a location near the train station—sounds like a winning combination!We look forward to hosting you and your family again in the future!Best regards,Davina and the aletto-Team

10/10 Excellent

Diogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Amazing experience 10/10
Stayed 4 nights in Dec 2023
Response from Davina on 5 Jan 2024
Dear Diogo,Thanks a million for your fantastic review and a perfect 10/10! We're thrilled to hear you had an amazing experience with us.We can't wait to welcome you back for another exceptional stay!Cheers,Davina and the aletto-Team

8/10 Good

Corrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to a ubahn station! The hotel is nice and there are a lot of options for breakfast. It was pretty quiet, too. A good jumping off point for traveling in Berlin!
Stayed 4 nights in Dec 2023
Response from Martin and the aletto Team on 29 Dec 2023
Hi Corrie,thanks for taking the time to review your stay. All the best

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Martin and the aletto Team on 29 Dec 2023
Hi Solomon,Thank you for your positive feedback! We appreciate it.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Martin und das aletto Team on 29 Dec 2023
Hi Ana,thank you for the great rating.Best regards

10/10 Excellent

Anna Liza

Stayed 1 night in Dec 2023
Response from Kira on 10 Jan 2024
Dear Anna Liza,thank you for your review! We are pleased to hear that you were satisfied with your stay. If you have any further comments or requests, please let us know.We hope to welcome you as our guests again soon.Kind regards from BerlinKira and the aletto team

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely stay, tidy and clean the room every day, comfy and warm, restaurant only open Friday and Saturday so we couldn't try it, you can get a Starbucks on the go and the bar is always open. Very well connect by transport and 12min walking from Potsdamer Platz
Stayed 5 nights in Dec 2023
Response from Martin and the aletto Team on 29 Dec 2023
Hi Paula,thank you for your kind words!

10/10 Excellent

Cerys

Stayed 2 nights in Dec 2023
Response from Martin and the aletto Team on 19 Dec 2023
Hi Cerys,thank you for 5 out of 5! Hope to have you again.Kind regards

10/10 Excellent

ANTONIOS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved that the hotel was always 30' max from anything with easy transportation options via the U
Stayed 6 nights in Dec 2023
Response from Davina on 14 Dec 2023
Dear Antonios,Thanks a bunch for the love! We're thrilled to hear that you enjoyed the convenience of our hotel's location.If there's anything else you loved or if you have any suggestions, feel free to share. We can't wait to welcome you back for another great experience!Cheers,Davina and the aletto-Team

10/10 Excellent

Olaf

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutly excellent. But don't book this over expedia - they ignore German laws - you will never receive an invoice!!
Stayed 1 night in Dec 2023
Response from Martin and the aletto team on 13 Dec 2023
Hi Olaf,thank you for your great rating!Best regards

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2023
Response from Martin und das aletto Team on 6 Dec 2023
Lieber Gast,Wir sind glücklich, dass Sie sich wohlgefühlt haben und hoffen, Sie bald wieder begrüßen zu dürfen.

10/10 Excellent

Po Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Amazing experience in Alberto hotel. Great location n helpful staff. The design of the room is good but can add more light cuz winter is too dark inside the room. Especially love there are lots of storage area.
Stayed 6 nights in Nov 2023
Response from Martin and the Aletto team. on 5 Dec 2023
Hi Po Ki,Thank you for sharing your amazing experience at the Aletto hotel! I'm glad to hear that you enjoyed the great location and found the staff helpful. We look forward to welcoming you back in the future. Martin and the Aletto team.

8/10 Good

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely hotel . Very chic and stylish . Great staff
Stayed 4 nights in Nov 2023
Response from Martin and the Aletto team. on 5 Dec 2023
Hi Mary,thank you so much!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Martin and the aletto Team on 29 Dec 2023
Hello Kevin,We're glad you enjoyed your stay with us! Come back soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price
Stayed 4 nights in Nov 2023
Response from Martin and the aletto team on 30 Nov 2023
Hi Christopher,thank you! We are glad we could offer you a good deal!

10/10 Excellent

Alessia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Martin and the aletto team on 24 Nov 2023
Dear Alessia,We appreciate your positive feedback! It's great to know you had a good experience.

10/10 Excellent

Ha T

Stayed 3 nights in Nov 2023
Response from Davina on 17 Nov 2023
Dear Ha,thank you very much for the great review.We hope to welcome you back in the future.Kind regards,Davina and the aletto-Team

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, it was modern, comfortable and clean. The location next to an underground station is very convenient. Starbucks coffee in the lobby is also a great.
Stayed 3 nights in Nov 2023
Response from Martin and the aletto team on 15 Nov 2023
Hey Elliot,we are happy you enjoyed your stay with us. Hope to have you again!

10/10 Excellent

Undine

Stayed 1 night in Oct 2023
Response from Davina on 9 Nov 2023
Liebe Undine,vielen Dank für diese großartige Bewertung.Bis hoffentlich bald wieder,Davina und das aletto-Team

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for exploring Berlin. Clean property. Nice staff. Just a five minute walk to Gleisdreieck U-Bahn
Stayed 3 nights in Oct 2023
Response from Vanessa on 7 Nov 2023
Dear Darren, we are pleased to hear that the location of our hotel was ideal for you and great for sightseeing. If you are in the area again, we would be delighted to welcome you back as our guests. Thank you for your review and your positive feedback. With kind regardsyour aletto Team

10/10 Excellent

Irem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above the expectations
It was way above my expectations. The hotel was clean, people were so nice, walking distance to touristic places and close to metro lines. The breakfast was really rich and delicious as well. I recommend the place fully
Stayed 3 nights in Oct 2023
Response from Vanessa on 7 Nov 2023
Dear Irem, we are very pleased that you liked our rich breakfast, nice staff and the location of our hotel. We hope to make you just as happy again next time. with kind regardsyour aletto Team

8/10 Good

Siobhra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious lobby and easy check in.
Spacious lobby and easy check in. Very clean hotel and friendly helpful staff. Short stroll to the UBahn station. Room was small but nicely furnished. If I was to book again, I would try to get a much larger room.
Stayed 3 nights in Oct 2023
Response from Martin and the aletto team on 26 Oct 2023
Dear Siobhra,Thank you for your positive feedback! We're glad you enjoyed your stay. We appreciate your comments on the room size. If you decide to book again, we'd be happy to assist in securing a larger room for you. We look forward to your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the science museum!
Stayed 4 nights in Oct 2023
Response from Davina on 18 Oct 2023
Dear Michael,Thank you for your feedback. We're delighted to hear that our hotel's proximity to the science museum was convenient for your visit. We hope to have the pleasure of hosting you again on your next trip!Best regards,Davina and the aletto Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Though small, the room was super clean and efficiently designed. No mini-fridge though. There is no convenience store closer than 10 minutes walk, and no cafe or bakery closer than 15 or 20 minutes away. I recommend you take the hotel's breakfast buffet. It's not at all bad. I would stay here again!
Stayed 4 nights in Oct 2023
Response from Davina on 18 Oct 2023
Dear David,Thank you for your feedback! We're pleased to hear that you found our small but efficiently designed room to be super clean. Your recommendation of our breakfast buffet is greatly appreciated, and we're glad you would consider staying with us again.We look forward to welcoming you back on your next visit. Safe travels, and see you next time!Best regards,Davina and the aletto Team

10/10 Excellent

ITZHAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room. Clean and modern
Stayed 1 night in Oct 2023
Response from Davina on 18 Oct 2023
Dear Itzhak,Thank you for your kind words! We're delighted to hear that you had an excellent experience in our hotel and found the room clean and modern. We hope to welcome you back for another fantastic stay in the future. Safe travels!Warm regards,Davina and the aletto-Team

8/10 Good

Dmytro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель на твердую 9
Номера маловаты, нет шкафов. Отличный городской вид из номера, персонал, завтрак. Парковка у отеля на улице бесплатная, если есть места .
Stayed 2 nights in Sep 2023
Response from Davina on 29 Sept 2023
Dear Dmytro,Thank you for taking the time to share your thoughts with us. We're glad to hear that you enjoyed the urban view from your room, found our staff and breakfast to your liking, and made use of our free street parking, when available.We appreciate your feedback regarding the room size and storage, and we'll certainly take it into consideration as we aim to improve our guests' experiences.If your travels bring you back to the area, we would love to host you again.Warm regards,Davina and the aletto-Team