All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
A horror for none smokers. Couldn't access bar because of bad smoking odours, which also were present in all levels of the hotel. Bedrooms included. Double bed was to small in size, couldn't sleep at all. Ask for room with two single beds, couldn't have. Housekeeping entered room in the early morning whithout knocking? Also had displayed the do not disturb sign? Still tried to enter. Had not been informed by staff at check in that breakfast was included? Extremely poor value for money. Never again.
Verified traveller
Stayed 3 nights in Dec 2019
Response from Mr.Oguz on 9 Dec 2019
Dear Bernhard, thank you very much for your booking and request. We hope that you enjoyed your stay and the time in our hotel. Unfortunateley we regret very that your stay was not like to your preferences and wishes. We would like to offer you an twin bed room but it depends always on the availability and possibility. We will inform also our housekeeping deparment because of the knocking on your door. This procedure is not like to our standard quality. If you have any questions don't hesitate to contact us. Many regards
8/10 Good
Verified traveller
Travelled with partner
5 Dec 2019
Liked: Staff & service
Great location, short walk from the railway station.
Wasn’t impressed with the smell of stale tobacco smoke in what was supposed to be a no smoking hotel.
Heating controls were a bit vague, the room was constantly too hot.
We were on the 6th (top) floor, and found the room and especially the bathroom to be a bit tired and in need of a refresh.
Staff were all super friendly and helpful
Verified traveller
Stayed 2 nights in Dec 2019
Response from Mr.Sören on 6 Dec 2019
Dear anonymus, thank you for the rating and the review. We are very glad that you liked our friendly and cordial service. We regret, that your stay was disturbed by the cigar smoke. Also, we have a technician charged, which has taken care of the problem with the heater. We sincerely hope that we can welcome you back soon. With kind regards Mr.Sören
The Savoy is unique in Berlin, having been opened in 1929. It is the perfect gateway to Berlin City West.
William
Stayed 1 night in Nov 2019
Response from Mr.Sören on 6 Dec 2019
Dear Mr. William, thank you for your kind email and the perfect rating. We are absolutely happy, that we could make you a perfect stay at our hotel. We look forward to your next stay with us. With kind regards Mr.Sören
Friendly staff, excellent breakfast buffet, convenient access to transportation.
Rodney
Stayed 3 nights in Nov 2019
Response from Mr.Sören on 1 Dec 2019
Dear Guest, Thank you for your rating and feedback. We are glad that we could prepare you a pleasant stay. We are really happy, that you liked our service and the breakfast. We hope that we can welcome you back soon. With kind regards Mr.Sören
Great stay, great staff, great hotel, ,,,,,,,,,,,,,,,,,,
Verified traveller
Stayed 1 night in Nov 2019
Response from Mr.Oguz on 27 Nov 2019
Dear guest,
thank you very much for your fantastic rating and feedback. Its an pleasure that your stay was like to your preferences and wishes. We hope that we can welcome you as soon as possible. If you have any questions don't hesitate to contact us. Many regards from Berlin,
WiFi did not work as expected. Staff seemed very non challant about it tii
Verified traveller
Stayed 3 nights in Oct 2019
Response from Mr.Oguz on 28 Oct 2019
Dear guest, thank you very much for your feedback and information.I am sorry that the WiFi connection was not like to your preferences and wishes. We already checked one more time our system and want to inform you that our WiFi is working on the highest connection. If you have any questions don't hesitate to contact us.
This hotel has a great location by the Berlin zoo that has a direct bus to the airport and is close to Kurturstendam shopping. It’s very cozy Old world feel and offers a fabulous breakfast included.
Joanne
Stayed 4 nights in Oct 2019
Response from Mr.Oguz on 23 Oct 2019
Dear Joanne, thank you very much for you rating and information. We hope that you enjoyed your stay and the time in Berlin. Fantastic that your stay was like to your preferences and wishes. We hope that you will book and visit us as soon as possible. Many regards from Berlin
Dear Nicola,
thank you very much for your great rating and feedback. We are proud that your stay was like to your preferences and wishes. We hope that you will visit and trust us one more time as soon as possible. Many regards from Berlin.
Very Beautiful hotel...but defo not the Savoy I thought it was.
Absolutely amazing breakfast!!! They even have champagne!
Loads to choose from.
My room was clean and I enjoyed my stay.
Location is decent. Not too much around immediately but when you got a for little 10 minute walk those shopping options, the metro, loads of food around and great transport links.
I’d 100% stay again.
Abigail
Stayed 1 night in Jun 2019
Response from Mr.Oguz on 16 Sept 2019
Dear Mrs Abigail, thank you very much for your rating and feedback. It's an pleasure that your stay in our hotel was like to your preferences and wishes. We hope that you will book us as soon as possible. If you have any questions don't hesitate to contact us.Many regards from Berlin.
8/10 Good
Verified traveller
6 Sept 2019
Liked: Cleanliness, staff & service
The history and location of this property are great. A big issue is that there is no ducting or air circulation, or air conditioning in the building. In the summer this makes the room unbearably hot, and they only have a few fans available. The staff was very helpful and actually gave me their fan from the front desk, but I will not stay here again in the summer, perhaps the winter.
Verified traveller
Stayed 3 nights in Aug 2019
Response from Mr.Oguz on 9 Sept 2019
Dear guest, than kyo uvey much for your information and feedback. We hope that you enjoyed your stay and the time in Berlin. Unfortunately our rooms are not equipped with an air conditioning. We will inform the responsable department because of this situation. If you have any questions don't hesitate to contact us. Many regards from Berlin.
8/10 Good
B Swanton
31 Jul 2019
Liked: Staff & service
No spa
Spa wasn’t open as the sauna was broken.
B Swanton
Stayed 3 nights in Jul 2019
Response from Mr.Oguz on 13 Aug 2019
Dear B Swanton, thank you very much for your information and feedback. We hope that you enjoyed the excellent service in our hotel. The Spa area is always opened which is equipped with an sauna. For the next time please contact our reception staff so that they will assist you. Many regards from Berlin.
The staff were super efficient however the room was very hot. We are aware previous visitors mentioned this so I was expecting some fans in the room. Being at the front of the hotel we were disturbed by the noise from the road as we needed to keep the windows open at night.
Paul
Stayed 3 nights in Jul 2019
Response from Mr.Oguz on 13 Aug 2019
Dear Paul we want to thank you for your rating and information. We hope that you enjoyed your stay and the time in Berlin. We regret very that the noise from the road disturbed you in the night. Alternative we offer after the feedbacks from our guest an room change. We hope that you will trust and visit us as soon as possible. Many regards from Berlin
Sehr geehrter Gast, vielen Dank für Ihre Meinung und Rückmeldung. Wir hoffen, dass Sie einen unvergesslichen Aufenthalt hatten und die Zeit im Savoy Hotel Berlin genossen haben. Über ein baldiges Wiedersehen würden wir uns sehr freuen. Schöne Grüße aus Berlin.
Excellent location in a brilliant area, the staff were very helpful and friendly. The rooms are clean and well appointed, although very hot at times, a fan is provided in the absence of air con.
Expedia offered us a free welcome beverage with our stay at the times bar which is part of the hotel, the receptionist was rather surprised at this but we were offered a free "soft drink" in voucher format- as a toast to our holiday we decided to add a spirit each at the grand price of £42 for 4 shots to add to our cokes!!!! Be warned if you're on a budget!
Verified traveller
Stayed 3 nights in Jul 2019
Response from Mr.Oguz on 9 Jul 2019
Dear guest,
thank you very much for your information and feedback. We hope that you had an comfortable and unforgettable time in our hotel. Its an pleasure that you enjoyed the service and room. Unfortunately we regret very much that you had an unexpected situation with the soft drink and voucher. We will inform the responsable department.
We hope that you will book and visit us as soon as possible.
Many regards from Berlin.
4/10 Poor
Verified traveller
28 Jun 2019
Liked: Staff & service
Disliked: Room comfort
Hotel smelled of cigarette smoke and there was no air conditioning in rooms. If you’re going at a time when it’s hot I don’t recommend the hotel.
Verified traveller
Stayed 2 nights in Jun 2019
Response from Mr.Oguz on 1 Jul 2019
Dear Guest, first of all we want to thank you for your feedback and information. Unfortunately we regret that your stay was not like to your preferences and wishes. If we had the information in advance we woul like to offer you another room. Dear guest we hope that you will trust and visit us one more time. If you have any questions don't hesitate to contact us. Many regards from Berlin.
4/10 Poor
Vidal
25 Jun 2019
Liked: Staff & service
Disliked: Room comfort
No Air Conditioning
To begin with they should make it very clear there is no AC. They give you fans but when it is 90 degrees out all that does is convex the heat. Was about 30 minutes from going to a new hotel.
Vidal
Stayed 1 night in Jun 2019
Response from Mr.Oguz on 25 Jun 2019
Dear Vidal, thank you for your rating and information. Unfortunately we regret that the room was not like to your preferences and whishes. We hope that you will visit and trust us one more time that we can offer you a nice room with an air conditioner. If you have any questions don't hesitate to contact us. Many regards from Berlin.
Very pleasant comfortable and in a convenient location
Verified traveller
Stayed 8 nights in Jun 2019
Response from Mr.Oguz on 25 Jun 2019
Dear Guest, thank you very much for your feedback and information. We hope that you enjoyed your stay and the time in the Savoy Hotel Berlin. It's an pleasure that your stay was like to your preferences. We hope that you will visit us as soon as possible. If you have any questions don't hesitate to contact us. Many regards from Berlin.
2/10 Terrible
Annica
11 Jun 2019
Liked: Cleanliness
Disliked: Room comfort
This hotel has a great location and their cappuccinos are superb. Unfortunately, this is about it.
No A/C in the rooms (perfect if you prefer sleeping in a Bikram Yoga temperature). The rooms need an update in renovation and some TLC (no covers on the beds etc.) They have a "smoking room" next to the lobby and the smoke is noticeable also on other floor levels.
Annica
Stayed 3 nights in Jun 2019
Response from Mr.Oguz on 14 Jun 2019
Dear Annica, thank you very much for your rating and information. We hope that you enjoyed your stay and the time in our hotel. Unfortunately we very regret that the stay was not like to your preferences and expectations. We already informed the responsible apartment . We hope that you will visit and trust us one more time so that we can convince you from our excellent service. If you have any questions don't hesitate to contact us. Many regards from Berlin.
Totally unhappy with all contact i had with the hotel.
Verified traveller
Stayed 3 nights in May 2019
Response from Chris on 4 Jun 2019
Dear guest,
we are very sad to read about your bad experience with our hotel. We hope that there might be a chance to make up for it.
Best regards,
Mr.Chris
Lovely historical hotel (do not expect modern, sleek and glitzy) but done very well with a very accommodating staff who go above and beyond.
David
Stayed 1 night in May 2019
Response from Mr.Oguz on 6 May 2019
Dear David, thank you very much for your fantastic feedback and rating. We hope that you enjoyed your stay and the time in our hotel. Great that you had an excellent time in our hotel. We hope that you will visit us as soon as possible. If you have any questions don't hesitate to contact us. Many regards from Berlin.
Excellent bar, restaurant had EXCELLENT food and service! Thank you so much for a beautiful stay!
Verified traveller
Stayed 1 night in Apr 2019
Response from Mr.Oguz on 26 Apr 2019
Dear guest, thank you very much for your fantastic feedback an information. Great that you enjoyed your stay and the exzellent service in our hotel. You are always welcome and we hope that you will visit us as soon as possible. If you have any questions don't hesitate to contact us. Many regards from Berlin.
6/10 Okay
Verified traveller
Travelled with family, Travelled with partner
24 Apr 2019
Liked: Staff & service
This was our second time staying at the Savoy and in all honesty we will probably not stay again unfortunately. No tea/coffee facilities and when we asked were told it depended on the type of room we had booked (we were in a standard double) so then we requested a kettle, and that's all we got- a kettle, no cups , spoons, tea or coffee! The toilet broke on the first day so had to move room but that was no problem as these things happen but when we tried to open the window in the new room the handle came off in my husbands hand. We LOVE the history of the building, the smell of the cigar bar, the location, it really has a truly special aura when you walk into the foyer but it is very much in need of a facelift in the rooms. The sheets and towels were spotless, the staff were lovely as always, the beds incredibly comfortable and the art deco decor beautiful.
Verified traveller
Stayed 4 nights in Apr 2019
Response from Mr.Oguz on 25 Apr 2019
Dear guest, we want to thank you for your detailled feedback and information. First of we want to apologize for the circumstances because of the room and the unexpected situation. Our technical department is informed about the situation and fixed the window. Dear guest we want to apologize one more time and hope that you will visit us as soon as possible. If you have any questions don't hesitate to contact us. Many regards from Berlin.
5-night stay and is the perfect area for getting around Berlin, minutes walk from a main stations for train and bus. Only problem l encountered was they couldn't use my debit card for a security deposit but with same card, was able to pay for my stay before it began! They require a credit card for the security deposit.
Rob
Stayed 5 nights in Apr 2019
Response from Mr.Oguz on 23 Apr 2019
Dear Rob, Thank you for your feedback and opinion. Accordingly, we would like to thank you. The reservation on your specified credit card is only for the guarantee. Accordingly, you can decide if you want to leave a credit card for any extras. Alternatively, you could of course pay directly at the check-in. We deeply regret that it did not happen accordingly and will definitely discuss this issue in the team. We would be happy to receive your next reservation. Greetings from Berlin.
Excellent assistance from front desk for all information.
Very hospitable dining room staff
Verified traveller
Stayed 5 nights in Mar 2019
Response from Mr.Oguz on 24 Mar 2019
Dear Guest, thank you very much for your feedback and information on expedia. We hope that you enjoyed the time and the excellent service in the Savoy Hotel Berlin. It's very important for us to receive feedbacks from our guests. If you have any questions don't hesitate to contact us. Best regards.
We were welcomed by a lovely young woman....who explained everything. Our room was amazing...four posterity a canopy! Locally I feel it was close to shops and restaurants. As we were only here overnight in not really sure. Can't wait to come back to explore and stay here again
Sharon
Stayed 1 night in Jan 2019
Response from Tom on 21 Jan 2019
Dear Sharon,
a pleasure to read your awesome feedback. Thank you for rating our unique Hotel. We also cannot wait to welcoming you again and spend a nice time with you in Berlin.
Kind regards,
Mr.Tom
My third stay at the Savoy - although the room was fine, and was located on the front, as had every other room I'd stayed in there, it was quite a bit smaller than other rooms I booked in the past.Not a deal-breaker, but disappointing. On the first night, my UNUSED toilet ceased functioning when I flushed it after simply throwing a tissue in (the whole flusher mechanism fell off the wall, and began flooding the bathroom). They gave me a key to an empty room where I could use its bathroom, but really? It was fixed the next day, but this was not a good beginning. The room service menu is extremely limited (always has been), which is a shame. The location is great, the staff is kind, but I've had better experiences there in the past.
Verified traveller
Stayed 7 nights in Dec 2018
Response from Tom on 10 Jan 2019
Dear Guest,
Thank you for your rating on Expedia. Please excuse the awkward situation because of the toilet this time. We hope to meet your expectations in the usual quality when you visit us next time. We wish you a great time and all the best until then.
Yours faithfully,
Mr.Tom
A great location and a pleasant obliging
staff .... all make for a great holiday in
the exciting city of Berlin
Leo
Stayed 3 nights in Nov 2018
Response from Tom on 26 Nov 2018
Dear Leo,
thank you very much for rating us online. It is a great pleasure to read that your time in Berlin was exciting with a comfortable stay with us. To provide you great holidays is our job, so we are very happy to accommodated you in the heart of berlin.
We wish you all the best and send many greetings.
Yours faithfully,
Mr.Tom
10/10 Excellent
Anthony, Santa Fe
22 Nov 2018
As usual, the stay was pleasant, the staff efficient and helpful and food at the Weinrot wonderful
Anthony
Stayed 4 nights in Nov 2018
Response from Tom on 23 Nov 2018
Dear Guest,
thank you for your awesome feedback and kind rating. It was a pleasure to be your host for a while. We look forward to seeing you again soon.
Yours faithfully,
Mr.Tom
The Savoy Hotel in Berlin is an extravagant hotel with luxurious furnishings. It is not a modern-style hotel but it has its own unique style of architecture that makes you feel comfortable and at ease. The staff were helpful in providing suggestions and directions where to buy things and were proficient in the English language. The breakfast buffet was delicious and very much varied. There were a lot of choices of tea, coffee, juices, and solid foods. We had a hearty breakfast! It is the unique environment within the hotel and the professional staff that made our stay most memorable!
Michael
Stayed 1 night in Oct 2018
8/10 Good
Verified traveller
24 Sept 2018
Liked: Cleanliness, staff & service, room comfort
Comfortable and affordable
Hotel was very conveniently located, and sensibly priced compared to others in the same location. A little "worn around the edges" but clean, well equipped and staff were very nice.
Has a "cigar bar" and smoking rooms. Very convenient for trains, buses, trams and shops. As a result, a little noisy when the windows were open.
Verified traveller
Stayed 2 nights in Sep 2018
Response from Tom on 27 Sept 2018
Dear Guest,
hank you very much for your kind review. Obviously we could reach our goal - to provide an old classic / slightly historic hotel experience in good conditions with all mod cons. For your next visit we would only recommend you a room faced the quiet backyard. That would be the best room choice for you.
Yours faithfully,
Mr.Tom
Easy to get to get to, good public transport connections & really helpful & friendly staff
Chrys
Stayed 4 nights in Jul 2018
Response from Tom on 25 Jul 2018
Dear Chrys,
thank you so much for awesome rating. We are glad to read that you like our great old property and the location as well. We can not wait to welcome you again and wish you all the best.
Kind regards,
Mr.Tom
Nice hotel, close to restaurants and public transport into and around the city. Close also to large shopping areas.
Verified traveller
Stayed 3 nights in Jul 2018
Response from Tom on 9 Aug 2018
Dear Guest,
we thank you for your recommendation and the short description of our location. We love to read about your stay and hope you will come back very soon.
Kind regards,
Mr.Tom
Was told great things of the Savoy before booking this hotel. Upon arrival there was no car parking and was told we had to park our rental car a few meters down the road in a public car park. The car park charge was €10 per 24 hours, but the hotel had a deal with this site and customers only had to pay €8. The issue with this deal is that if you leave the car park to go somewhere during the day you will then need to get another ticket issued so this ends up costing €16 for leaving during the morning and returning etc. The room however we booked was for a couple and we ended up with a room with two single beds which wasn't ideal but still able to sleep on of course. The hall way and room had an old smell to it, could have been even a smoker smell which wasn't to our standards for priced paid. Also had breakfast included in our package, was very basic food layout and would not recommend anyone to touch the eggs they were disgusting. Overall 8/10 would try somewhere else if I were to return to Berlin.
Fletcher
Stayed 3 nights in Jun 2018
Response from Tom on 3 Jul 2018
Dear Fletcher,
thank you for your written report about your experience of our hotel in the heart of Berlin. The parking situation is sometimes a bit difficult. Sorry for inconvenience in this point. The smell could be due to the historic cigar lounge on the ground floor. This Bar is part of long tradition at Savoy Hotel. I'm going to send your comment about the eggs to our kitchen team so that they can take care of it.
Thank you again for staying with us at Berlin. Of course we hope you will give us another chance.
Kind regards,
Mr.Tom
The hotel is very well located to walk on any direction of the city
Francisco
Stayed 3 nights in Jun 2018
Response from Tom on 25 Jun 2018
Dear Guest,
thank you so much for your review. We love our location right in the heart of Berlins shopping area, sightseeing hotspots, big city life and the green lung of the city.
We wish you all the best and hope to see you again at Savoy Hotel Berlin,
Mr.Tom
The hotel is a rare find. Very good location and good value for money, with a lot of personality and old times feeling. The hotel staff was extremely kind, helpful and reliable.The room was comfortable and so was the bed. The only downside was the room temperature, as there was no AC. They provided us with a fan and we slept with windows open, which for light sleepers this might be a problem since the street noise was loud at times.
Tip: rooms at the first floor and facing the back yard don't seem to be having the temperature issue. Also, I understood that some of the rooms have AC.
Anna
Stayed 3 nights in Jun 2018
Response from Tom on 18 Jun 2018
Dear Anna,
thank you so much for your excellent Review. In fact, some of our room are air conditioned. The helpful and attentive reception team will be pleased to be at your disposal during your next stay at Savoy Hotel Berlin.
Kind regards,
Mr.Tom
A little tired and lacking AC which is a major issue in summer as the rooms get even hotter than it is outside and natural ventilation is poor
Lothar
Stayed 3 nights in Jun 2018
Response from Tom on 15 Jun 2018
Dear Lothar,
last days the heat was exceptional. Forgive that we obviously could not offer you the best conditions for a good night's sleep. Nevertheless we hope you will return and visit us again at Savoy Hotel Berlin.
Yours sincerely,
Mr. Tom
Great breakfast and staff are lovely.
Unfortunately the spa and exercise area were closed during my stay and was a major reason why I booked the hotel.
I've stayed at the Savoy probably 30 times and enjoy it every time. Very friendly, well located, comfortable rooms, delightful garden and outside tables for breakfast, great wifi and sauna. The only negative is no air conditioning and no north american shaped plugs for charging cell phones
vincent
Stayed 1 night in May 2018
Response from Mr.Tom on 7 Jun 2018
Dear Vincent,
it is outstanding to read that we've made you this happy so many times. I would consider that you are a member of our hotel family meanwhile. We are joyful to have you as one of our guests. On the next 30 stays. :)
Yours faithfully,
Mr. Tom
The Staff and Hotel were excellent. We had a good breakfast although did not try the restaurant any other time. The location is great for the centre of Berlin, without being in the middle of it all. Nearby is the University of music and there is plenty of music in the bars nearby
Excellent location in a very nice area of Berlin. Two blocks from the Zoo Gardens Transit station to connect with Buses (X-9 express to Airport), Underground and Subway. Lots of restaurants and shopping in the area. Safe